Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
TESCO advertise the Parent & Student Top Up card service, so I bought one sounds simple enough I have a card which I top up credit, my son has a card & uses it to purchase groceries while at Uni, the only problem being that absolutely no-one at any Tesco store has ever heard of this product they promote- let alone the ability to put credit/ money top up on it :( Don't bother with the hassle complete waste of time I tried x5 stores not one person had a feckin clue what I was talking about :(
Helpful Report
Posted 1 year ago
Tesco absolutely a disgrace charging for a bag to put a couple of jacket potatoes in so they’re kept clean and protected from other stuff ie bleach washing chemicals etc my dog food chews come in a nice thick plastic bag obviously i am not important I’m only a customer as your staff say company policy not good enough Tesco vote with my feet is a catchy slogan thought this was a trust pilot site oops were is it 68 years old spoken to like I was a c nt by staff twice ggggrrrr
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Posted 1 year ago
Trading standards are dragging there feet knowing the whole country is being deliberately overcharged. Update as I hear from them
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Posted 1 year ago
Cancelled my home delivery on the day it was due for no reason at all. Will not use this service or Tesco again, totally unreliable.
Helpful Report
Posted 1 year ago
Overcharged 5.00 again yesterday.
Helpful Report
Posted 1 year ago
I was in Tesco in Brent park and you have quality streets and celebrations on special. There was someone filling there trolley with them who probably has a shop to sell them ok on I think that should not be allowed but not one member of staff was stopping him. Outrageous
Helpful Report
Posted 1 year ago
Tesco's prices is always going up either daily or weekly time to move on to a different store
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Posted 1 year ago
Follow up. The last five deliveries I have had I have been overcharged five pounds each time. Reported to trading standards. They know about it but carried on overcharging. Again is this fraud.
Helpful Report
Posted 1 year ago
Over the last four months I had food deliveries from Tesco.over three weeks I ordered the same item a total of five times to be overcharged on delivery by over a pound. I notified them six and they said they would change it on there system. They never changed this so I spoke with customer services and they told me they will change this but it takes time and they can carry on overcharging till this is done. Over the last two weeks I have had three shops and been overcharged by 4-5 pounds on each delivery. They have refunded the overcharge but they only refund when customers check there invoices. I believe this to be fraud and I have notified trading standards. If trading standards do not take action I will be using Facebook. Next door. YouTube. and other apps. To let the country know what they are doing. I will update as soon as I get a reply from trading standards although I have been told it can take up to three months. So over the next three months I advise you all to check your invoices.
Helpful Report
Posted 1 year ago
ZERO STARS! Each time I have made a food order from the store of Borehamwood I've had issues with the deliveries, this has been ongoing for the past year. Each time I have asked the customer service team to ask the store manager to contact me this has not happened and time and time again the same issues arise. The most recent issue occurred on 26/08/2022. I had been home all evening awaiting a delivery to arrive between 9pm-10pm. 10:10pm had come and I had called to be provided with an update as to my order. I was directed to a very unhelpful Andy whom addressed himself as "customer service manager". His response to each query was "I can't help you what that" "I can't do that" this was his explanation for everything. I was told that the delivery driver had knocked on the door which is not true, I was then told she made attempt to call me again this is not the case as I received no calls, no evidence of phone calls was ever shown to me. I then called once again and was directed to Toba who informed me that he was unable to contact the store manager as well the delivery driver. I was told having my items resent would mean an additional payment taken out and refunding the order will take 5 working days. I then decided to make contact with the CEO of Tescos Ken and had Vicky make contact with me, all that was provided was an apology which is pathetic! I will not be returning to any Tescos moving forward and suggest others do the same, seeing as they couldn’t care less about customers.
Tesco Direct 1 star review on 30th August 2022 Tesco Direct 1 star review on 30th August 2022 Tesco Direct 1 star review on 30th August 2022
Helpful Report
Posted 1 year ago
Tried a woosh delivery 3 times now today like last Saturday spent all day trying to get a slot without luck but coop had slots every time not worth bothering again will go straight to coop instead even though Tesco was our preferred shop. Would of given no star.
Helpful Report
Posted 1 year ago
Tesco in amesbury needs to check the dates on things poor dates short dates I will not use Tesco as dates to close to sell by get to grips Tesco ASDA blows you out of the water and tell your staff not to be rude Tesco’s I a joke
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Posted 1 year ago
Over 40 years loyalty to Tesco but now find out it's not reciprocated. A TV lasting only just 18 months old has gone faulty and no replacement, no repair no full refund just partial and certainly not enough to buy another similar TV. Does Tesco care? Absolutely not. Couldn't care less. No customer loyalty whatsoever.
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Posted 1 year ago
Sadly customer service virtually non existent now. When finally got to speak to a human at head office to make a complaint, phone was put down on me. Returned faulty goods to store, told someone would ring from head office, no contact from anyone. Very disappointed always used to rate Tesco highly.
Helpful Report
Posted 1 year ago
Tesco gift wrapping paper "Roll Wrap" is horrible as a slight touch of it the under white colour shows up on the blue upper colour. It made the gift wrap looks ugly, tired, tarnished and trashy. It is horrible. Would quality control check this out and stop selling it. It os so sad to give anyone a present wrap in this paper. I cannot attach two photos as they re in PDF format which is not supported by this review system. The present looks horribly cheap and nasty. I would be better off not wrapping it.
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Posted 1 year ago
Had a meal today at dumfries store was awful macaroni was tastless and very little of it and chips were dry hard garlic bread uncooked for the price of £10 such waste of money won't go bk
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Posted 2 years ago
only 2 out of 8 self service checkouts accept cash causing very long delays. tesco bathgate
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Posted 2 years ago
they just cannot deliver what you ask for every single time theres more stuff missing you will get all but 1 item of a recipe every time from tesco... or replacements when you did not ask for them im using sainsburys from now on. I would no longer recomend tesco
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Posted 2 years ago
Terrible customer service. Queues down the aisles.
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Posted 2 years ago
The shopping simply did not arrive. No explanation was given. When I asked why it did not arrive, they made false claims over the phone to the effect that the driver had visited the address and was unable to get an answer at the door, even though I had waited by the door all night for them to deliver. It might take up to a week to receive a refund apparently. Avoid this company.
Helpful Report
Posted 2 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews