Anonymous
DO NOT BUY ELECTRIC TOOTHBRUSH FROM TESCO i have bought two electric toothbrushes from my local tesco in Bedworth a few days ago. at the checkout i did ask the cashier if i could return them if i did change my mind and she said that i could just keep my receipt. when I’ve opened the first box i realised that the charger does not have a UK plug so i could not charge the toothbrush therefore i repacked the item in its original box, did not open the second box and tried to return both of them in store. but to my surprise i was told that i could not return toothbrushes and that's Tesco's policy. when i asked why didn't you display a sign either on the box or on the shelve to say that and inform customers before they commit to buy a none returnable item she, in customer service looked for about 5 minutes for a printout that was hidden out of sight behind so many other papers and said here it is. i asked to speak to the manager, but the manager repeat the same and said this is our policy. i feel like my rights were violated, i should have been told that this item could not be returned and should have given a choice to make the right informed decision at the time of purchase, is this even legal?
1 year ago
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