Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Please respect the mandatory legal requirements for masks to be worn in your stores
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Posted 2 years ago
Tesco sent me two slow cooked lamb leg joints as the lamb shanks were unavailable. Don't bother buying these. There was a tiny piece of lamb and a couple of carrots in the sauce. The lamb is so small the cooking times given on the box are way too much and my tiny little lamb was cooked solid. Dreadful new product.
Tesco Direct 1 star review on 24th November 2021
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Posted 2 years ago
Terrible service
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Posted 2 years ago
Disgusting Christmas advert promoting discrimination. Vile company. Will never shop there again.
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Posted 2 years ago
Never do my weekly shop here again, £1000 a month loss to you tesco goodbye 👋
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Posted 2 years ago
Promoting political propaganda and segregation/ discrimination. Your Christmas ad is vile and now I'll take my custom elsewhere. Shame on you. #boycott
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Posted 2 years ago
Disgusting company.
Tesco Direct 1 star review on 16th November 2021
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Posted 2 years ago
Tesco went wrong
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Posted 2 years ago
Your Christmas advert is promoting medical discrimination. Disgusting won’t shop with you ever again.
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Posted 2 years ago
Agenda pushing morons I will never shop with you again...
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Posted 2 years ago
Tesco quedgeley ladies toilet are disgusting! I do not use this word lightly ! They have wet toilet roll on the ceiling and the smell in there is enough to make you heave! The toilet roll holders are broken and toilet rolls are all over the floor! I know they cannot use bleach ! For whatever reason I do not know but it is beyond me !! The smell from the sinks are bad the door handles have not been wiped it it a Covid haven
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Posted 2 years ago
Navigating through this website is worse than 3g, So slow! So I eventually tally upy shipping to £24. 84 hence £5 for delivery - so I thought! Only to be told for 'baskets' under £40, that would cost me an additional £4! So nearly a tenna for a £20 shop? Not thankyou. I'll be taking other reviewers advice and trying Asda instead. Disgusting charges Tesco. What a waste of an hour!
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Posted 2 years ago
Complete waste of time out of date food nearly all my order missing refused delivery Asda is far superior
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Posted 2 years ago
I was in tesco West Bromwich to check my scratch card. Got a win of £10. She give £5. I know she was stealing my £5. This happened to day before 01pm. Shouldn't happened to anyone. Check the cctv.
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Posted 2 years ago
I go shopping with a pack back on my back and use it to put all my frozen items in, I did my shopping ans used the self service tills as usual i had a bottle of beer in my back pack so they've said I've stole it, I hadn't I don't steel it really up set me, that they accused me of stealing, anyway that was that so I went in afew weeks later so I thought are leave my bag with a tesco employee I then went to do my shopping I've got to the self service check out and my bags gone so I said Where's my bag he said, ho it was dangerous where it was, although we had agreed I could leave it there and it was out the way and safe but other staff had taken it and rooted through it, there was 3 bottles in it from a 4 pack of bottled corona to which they accused me of stealing again I said where I purchased them, they found out they was brought else where, no apology or anything near, it's discusting how they've treated me, they can follow me, watch me till the cows come home, it's the fact they've accused me of stealing, it's really up set me. No apology or anything once they realised I hadn't stole from there. They was horrible, we're watching you I got, discusting, horrible, it's really destroyed my head how they treated me. I don't pinch, they had a BAD ATTITUDE, NO APOLOGY, IT'S REALLY UPSET ME
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Posted 2 years ago
Bold st hale cheshire.750pm Driver deliberately parked So no one could pass whilst he delivered.cars stopped both sides Q 10 minites plus he did not care his response was oh i am sorry.when asked why he didnt park more appropiately as he eventually and easily di to leave...oh i apologise with a smug smile he fid not give any concern.to anyone else. I wont b using this service but no one cares
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Posted 2 years ago
Disgraceful company who can't fulfill online orders despite taking money, showing stock,arranging a date and time of collection,then when the customer turns up in good faith as I did today after a 10 mile round trip,turn round and tell me they can't fulfill or honour the order because they have no stock!!!! I'd also queued ages with panic buying petrol idiots who blocked all access points to the store! What a shamble Tesco have become. I just hope I get my money back. Checked the order status online on Tesco's website and it says it's collected lol. Shambles. Do not order anything online from these cowboys.
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Posted 2 years ago
Worst website, incredibly agonizingly slow. I have lost my slot due to the ridiculously slow unresponsive website. 2 hours of wading in treacle trying to remove items to comply with the limit, each item freezes and crashes the site when you try to remove it. Thanks for wasting 2 hours of my time for NOTHING.
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Posted 2 years ago
Terrible terrible Tesco. Waiting over 30 days for card! Very high in shop prices, unless you have Tesco Clubcard! Now requested it but had to contact three times as their system is crooked and sent to wrong address or didn’t send at all! Waitrose has better prices and they gave me digital card as soon as requested saving plastic, post, and Not Making Excuses
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Posted 2 years ago
Absolutely fuming. The delivery decided not to bother turning up. The items on my order were things I needed for the kids for the morning. Don't think I will be trusting Tesco again in future. Probably go back to Asda.
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Posted 2 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews