Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet again after using Tesco delivery there were items not available. Not items that were added at the last minute..items that had been on there for a few days. This should be accounted for when Tesco place their orders (which they receive daily) In all honesty I don't think I will use them again. Not even lowest prices.”

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Posted 4 years ago

“There is no way I'm buying stuff that is cheaper for club card members because I don't want a club card. The prices should be the same for everyone.”

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Posted 4 years ago

“No slots over Xmas for 2 weeks before during and now 10th of January fully booked for another 2 weeks. I went without anything at Xmas with no family or friends and uses a mobility scooter i couldn't buy much at all. Rang tesco about it and they claimed to have had slots for vulnerable but they all went. She tried to argue with me over it as I pointed out slots were made available over 2020 plandemic by government and I had no problems at all. That being said its also selfish people in society who do drive and have family and friends to help them and are fully capable of walking around the shop themselves. Lazy selfish society of people but tesco could do more. Im leaving now and going with waitrose. Tesco customer care is missing something in that title. Care. The service has gone down hill with all supermarkets tbh and writing about your experience on trustpilot or here gets removed. Not to be trusted at all. Shame on you tesco.”

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Posted 4 years ago

“Tesco delivery driver refused to help with unloading the items despite I have been mobilising with 2 elbow crutches and unable to carry heavy tesco baskets. Despite I placed clear instructions on the delivery order that I need help unloading items, the delivery driver did not have a mask on and said he will not help me as the Tesco Covid protocol does not allow it. I should have had been informed prior to my Tesco delivery - once they received my instructions. I won’t recommend Tesco services to any disabled person.”

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Posted 4 years ago

“DIDN’T DELIVER CHRISTMAS SLOT AS ‘COULDN’T FIND THE HOUSE’, BUT TOOK THE MONEY AND DIDN’T PROCESS THE REFUND I booked Christmas delivery slot back in October. On the day of delivery, no delivery arrived. I have tried calling Tesco. After finally going through and spending half an hour on the phone, I got cut off. It was almost 10pm. Nobody rang me back. There were no message updates, no email, no communication on the app. I rang back the morning after. I was told that the driver COULD NOT FIND MY ADDRESS and ‘tried to call me’ but didn’t have my phone number. Even though Tesco drivers rang me a number of times before and I had deliveries to the same address before. Tesco took my money, didn’t process the refund and told me that I now need to go and do my shopping with the money I didn’t have as they charged me. There was no effort at all to rectify the situation. Then they rang back and told me that actually they would try to redeliver. So after waiting half an hour on the phone it was suddenly possible. They then rang back and said that actually it was not possible. The whole customer service is appalling. Absolutely poor. There is no attempt to try to help at all, no taking responsibility for their mistakes. If you place your order with them, especially Christmas one, be prepared to be blamed for having a house difficult to find despite living on the main road, then nobody calling you to let you know that they cannot find your address and still nobody contacting you despite the fact that you have no order and they took money from your account. Merry Christmas.”

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Posted 4 years ago

“Tried to leave review on trustpilot but they keep removing them. Tesco sort your lives out. Service terrible food quality terrible if and when you have stock availability. Meals taste disgusting yet you pay a fortune for tasteless rubbish. And finally all slots gone for 5 weeks over Xmas leaving vulnerable people like myself who doesn't drive no choice but to go shopping on my mobility scooter. Well done Tesco. Why trustpilot keeps removing anything I write is beyond me. They are covering up bad reviews because they don't like the truth. I will not be using trustpilot again.”

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Posted 4 years ago

“Tesco offer a disgraceful service, the app deleted my phone, CEOs office no help. will boycott Tesco now, permanently.”

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Posted 4 years ago

“Rude and unprofessional customer service in the Old Trafford store.”

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Posted 4 years ago

“Face masks are now mandatory. Not in Tesco Brooklands ! Several young person's walk past Security guards without facecovering and carry on shopping without challenge. Risky store !!!”

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Posted 4 years ago

“Please respect the mandatory legal requirements for masks to be worn in your stores”

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Posted 4 years ago

“Tesco sent me two slow cooked lamb leg joints as the lamb shanks were unavailable. Don't bother buying these. There was a tiny piece of lamb and a couple of carrots in the sauce. The lamb is so small the cooking times given on the box are way too much and my tiny little lamb was cooked solid. Dreadful new product.”

Tesco Direct 1 star review on 24th November 2021

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Posted 4 years ago

“Terrible service”

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Posted 4 years ago

“Disgusting Christmas advert promoting discrimination. Vile company. Will never shop there again.”

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Posted 4 years ago

“Never do my weekly shop here again, £1000 a month loss to you tesco goodbye 👋”

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Posted 4 years ago

“Promoting political propaganda and segregation/ discrimination. Your Christmas ad is vile and now I'll take my custom elsewhere. Shame on you. #boycott”

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Posted 4 years ago

“Disgusting company.”

Tesco Direct 1 star review on 16th November 2021

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Posted 4 years ago

“Tesco went wrong”

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Posted 4 years ago

“Your Christmas advert is promoting medical discrimination. Disgusting won’t shop with you ever again.”

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Posted 4 years ago

“Agenda pushing morons I will never shop with you again...”

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Posted 4 years ago

“Tesco quedgeley ladies toilet are disgusting! I do not use this word lightly ! They have wet toilet roll on the ceiling and the smell in there is enough to make you heave! The toilet roll holders are broken and toilet rolls are all over the floor! I know they cannot use bleach ! For whatever reason I do not know but it is beyond me !! The smell from the sinks are bad the door handles have not been wiped it it a Covid haven”

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Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews