Login
Start Free Trial Are you a business? Click Here

Tesco Direct Reviews

3.2 Rating 2,195 Reviews
54 %
of reviewers recommend Tesco Direct
3.2
Based on 2,195 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult

Write Your review

Tesco Direct 1 star review on 9th December 2025
Hassan Elmahdey
Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
30
Anonymous
Anonymous  // 01/01/2019
Tried to leave review on trustpilot but they keep removing them. Tesco sort your lives out. Service terrible food quality terrible if and when you have stock availability. Meals taste disgusting yet you pay a fortune for tasteless rubbish. And finally all slots gone for 5 weeks over Xmas leaving vulnerable people like myself who doesn't drive no choice but to go shopping on my mobility scooter. Well done Tesco. Why trustpilot keeps removing anything I write is beyond me. They are covering up bad reviews because they don't like the truth. I will not be using trustpilot again.
Helpful Report
Posted 3 years ago
Tesco offer a disgraceful service, the app deleted my phone, CEOs office no help. will boycott Tesco now, permanently.
Helpful Report
Posted 3 years ago
Rude and unprofessional customer service in the Old Trafford store.
Helpful Report
Posted 4 years ago
Face masks are now mandatory. Not in Tesco Brooklands ! Several young person's walk past Security guards without facecovering and carry on shopping without challenge. Risky store !!!
Helpful Report
Posted 4 years ago
Please respect the mandatory legal requirements for masks to be worn in your stores
Helpful Report
Posted 4 years ago
Tesco sent me two slow cooked lamb leg joints as the lamb shanks were unavailable. Don't bother buying these. There was a tiny piece of lamb and a couple of carrots in the sauce. The lamb is so small the cooking times given on the box are way too much and my tiny little lamb was cooked solid. Dreadful new product.
Tesco Direct 1 star review on 24th November 2021
Helpful Report
Posted 4 years ago
Terrible service
Helpful Report
Posted 4 years ago
Disgusting Christmas advert promoting discrimination. Vile company. Will never shop there again.
Helpful Report
Posted 4 years ago
Never do my weekly shop here again, £1000 a month loss to you tesco goodbye 👋
Helpful Report
Posted 4 years ago
Promoting political propaganda and segregation/ discrimination. Your Christmas ad is vile and now I'll take my custom elsewhere. Shame on you. #boycott
Helpful Report
Posted 4 years ago
Disgusting company.
Tesco Direct 1 star review on 16th November 2021
Helpful Report
Posted 4 years ago
Tesco went wrong
Helpful Report
Posted 4 years ago
Your Christmas advert is promoting medical discrimination. Disgusting won’t shop with you ever again.
Helpful Report
Posted 4 years ago
Agenda pushing morons I will never shop with you again...
Helpful Report
Posted 4 years ago
Tesco quedgeley ladies toilet are disgusting! I do not use this word lightly ! They have wet toilet roll on the ceiling and the smell in there is enough to make you heave! The toilet roll holders are broken and toilet rolls are all over the floor! I know they cannot use bleach ! For whatever reason I do not know but it is beyond me !! The smell from the sinks are bad the door handles have not been wiped it it a Covid haven
Helpful Report
Posted 4 years ago
Navigating through this website is worse than 3g, So slow! So I eventually tally upy shipping to £24. 84 hence £5 for delivery - so I thought! Only to be told for 'baskets' under £40, that would cost me an additional £4! So nearly a tenna for a £20 shop? Not thankyou. I'll be taking other reviewers advice and trying Asda instead. Disgusting charges Tesco. What a waste of an hour!
Helpful Report
Posted 4 years ago
Complete waste of time out of date food nearly all my order missing refused delivery Asda is far superior
Helpful Report
Posted 4 years ago
I was in tesco West Bromwich to check my scratch card. Got a win of £10. She give £5. I know she was stealing my £5. This happened to day before 01pm. Shouldn't happened to anyone. Check the cctv.
Helpful Report
Posted 4 years ago
I go shopping with a pack back on my back and use it to put all my frozen items in, I did my shopping ans used the self service tills as usual i had a bottle of beer in my back pack so they've said I've stole it, I hadn't I don't steel it really up set me, that they accused me of stealing, anyway that was that so I went in afew weeks later so I thought are leave my bag with a tesco employee I then went to do my shopping I've got to the self service check out and my bags gone so I said Where's my bag he said, ho it was dangerous where it was, although we had agreed I could leave it there and it was out the way and safe but other staff had taken it and rooted through it, there was 3 bottles in it from a 4 pack of bottled corona to which they accused me of stealing again I said where I purchased them, they found out they was brought else where, no apology or anything near, it's discusting how they've treated me, they can follow me, watch me till the cows come home, it's the fact they've accused me of stealing, it's really up set me. No apology or anything once they realised I hadn't stole from there. They was horrible, we're watching you I got, discusting, horrible, it's really destroyed my head how they treated me. I don't pinch, they had a BAD ATTITUDE, NO APOLOGY, IT'S REALLY UPSET ME
Helpful Report
Posted 4 years ago
Bold st hale cheshire.750pm Driver deliberately parked So no one could pass whilst he delivered.cars stopped both sides Q 10 minites plus he did not care his response was oh i am sorry.when asked why he didnt park more appropiately as he eventually and easily di to leave...oh i apologise with a smug smile he fid not give any concern.to anyone else. I wont b using this service but no one cares
Helpful Report
Posted 4 years ago
Tesco Direct is rated 3.2 based on 2,195 reviews