Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hand a weekly shop at Tesco Mereway on Friday 2nd April 2021. No trolleys in sight also had to queue for the sheer volume of shoppers. Easter weekend was bound to be busy with lockdown slowly easing. Why could they not put more staff on? Queues at the tills as they weren't all open this was manned and self service. The staff that were there were hanging about the aisles chatting. Also I know online shopping is a big part of your business but their trolleys block the aisles constantly please think about the customers who just want to get their shopping done!! Bad”

Helpful Report

Posted 4 years ago

“One of the worst things possible when buying food is to find a hair in it! Tesco at Morrisons petrol station Northampton, I purchased a sandwich and bit into it and pulled out a 20cm long strand of hair! PATHETIC!!!! YOU SHOULD FIND THE PERSON RESPONSIBLE AND FIRE THEM! I have photos but can't seem to add them here”

Tesco Direct 1 star review on 28th March 2021

Helpful Report

Posted 4 years ago

“Had an order due for delivery yesterday, we're having to self isolate due to a medical procedure and the shopping never turned up. Rang customer services who couldn't care less or let me know what was going on. Now we have to run the gauntlet and go to the better store Asda. I'm shocked at how disgusting Tesco's have been in this instance. Don't order anything online from these idiots”

Helpful Report

Posted 4 years ago

“ordered a clubcard 8 week ago statedcit would take 3week but it took 8 went to store girl scanned it did not work scanned again said it did but obviously lied because went to petrol station and card scanned invalid went to storecagain scanned invalid went to customer services she told me it was an old style card and that's why it was invalid so the girl who scanned it said it was ok was wrong nit bad wait 5 week longer than stated and then they send wrong style card as in the customer service lady not seen one like this in ages”

Helpful Report

Posted 4 years ago

“Please be aware when purchasing Tesco Yorkshire trays after two uses the nonstick attaches it's self to the pudding and we all know this contains cancerous elements in.”

Helpful Report

Posted 4 years ago

“Constantly deliver to our back door despite instructions to the opposite. We have a front door, its accessed via a concrete driveway and carpark, it has doors to the houses around us, you can, you'know DRIVE to it, for us its helpful as it enters our kitchen. All the other delivery people consistently come to it. Tesco people, maybe they are using an especially cheap subscription to post office's address lookups or use phenomenally inaccurate GPS, but for whatever reason, they - every time - come to our back door, which involves trapsing down a tiny passage from a garden gate, through another gate, across a slippery lawn, obliterating our flowerbeds as they do so, to then deliver to the WRONG DOOR. Its not like I want deliveries to come to a servants entrance, firstly we rent a pretty tiny 2 bed single storey, secondly it really is very much the back door that they insist on coming to! We now only use tesco if we really cant get a slot from other companies for this one reason - their selection of food and prices are okay, but they get our custom only in global pandemics and only then when the other delivery shops cant give us a slot just because of this one, inexplicable failure to locate THE FRONT OF OUR HOUSE.”

Helpful Report

Posted 4 years ago

“THE WORST CUSTOMER SERVICE EVER. THEY DO NOT REPLY TO LETTERS POSTED TO THEM NOR DO THEY REPLY TO EMAILS. I NOW HAVE A SAINSBURY CREDIT CARD.”

Helpful Report

Posted 4 years ago

“I have had Tesco mobile for some time now but I will be leaving when my contract comes to an end. The Mobile coverage is poor why I live and I am unable to get WiFi calling? This is why I will be leaving. I would not recommend them for that reason. There is no real excuse for them not providing it these days. Especially when they are on the O2 network!!! All other family members network providers offer WiFi calling.”

Helpful Report

Posted 4 years ago

“I went to Tesco Chelmsford.I refuse to wear a mask as the goverment can’t produce the (virus) in an isolated form as their is no virus so was told to get out of the shop. Well to make someone wear a mask is a crime against humanity as it’s also known as a form of slavery. I am taking them on in the common law courts. All of these deep state connected companies must be removed off our earth. This is the universe God gave to us to enjoy and prosper and not under tyrant. See you in court”

Helpful Report

Posted 4 years ago

“Absolutely appalling service. Driver did not turn up during booked delivery slot (£4.50). Did not even call me. Customer service could not get a hold of driver. CS then called the local store. CS then informed me that local store manager would call me to give me an update. I had a booked slot of 3-4pm. By 6pm, still no call from the driver or local store manager. I’d made my 4th call to CS after 6pm to cancel my order, which was obviously never going to arrive! I hadn’t used online shopping with Tesco’s in several years... this experience reminded why! Never again, no words to express the disgusting service from a well known nationwide store!!!”

Helpful Report

Posted 5 years ago

“Have taken payment twice for the second time, Tesco blame the bank when it's their system taking and holding on to the second payment. This has been happening to people since 2019 so it's not a "glitch on the system" that they're "fixing".”

Helpful Report

Posted 5 years ago

“Customer service is shocking,food is always close to use by date or over.Deliveries are a joke,trays they use are filthy and covered in mouldy fruit and veg.Often charge you twice for same delivery,that's if it is delivered.I could go on but I will never use this company again.Absolute shambles of a company.”

Helpful Report

Posted 5 years ago

“Far to expensive to shop at. Farmfoods and Lidl are cheaper than Tesco. Every little helps. Think they need to change that to every little helps Tesco fill there pockets at our expense”

Helpful Report

Posted 5 years ago

“I've shoped at tesco for over 14 years. But I don't have a club card. But recently I'm punished cos I have to pay more for my shopping now they have club card savings. I don't want a club card. I'm very disappointed. I went to morrisons over Christmas and bought all my shopping from them as I'm penalised at tesco cos I don't want a club card. From now on I will do all my shopping at morrisons. 14 years at tesco that's loyalty and no rewards thanks tesco. Hello morrisons.”

Helpful Report

Posted 5 years ago

“Very rude and poor attitude when speaking to customers on the checkout. Hexham store this morning”

Helpful Report

Posted 5 years ago

“Chicken pie ,which had never seen a chicken ,that why we all Fu**ed off to Aldi,do you not taste anything before you sell it.”

Helpful Report

Posted 5 years ago

“purchased 3 boxes of forest luxury crackers at 7.50 for.6 crackers.per box what a load of rubbish worst crackers ever said indoor firework inside well no there was not said plastic gift inside no nothing at over a 1.00 each cracker and inside was a cardboard hanging thing and a rubbish what a con ..want my refunded complete rubbish I have had better in 3.00 a box with 12 inside complete con”

Helpful Report

Posted 5 years ago

“Bought a Amazon gift card for my girlfriend from Tesco Trowbridge fit £150 and had problem with get the card redeem, so was told by Tesco Trowbridge I had to ring Amazon, which I did, Amazon checked the card and said there seem to be a problem with that specific gift card as the £150 has not gone anywhere ( to anyone account) and recommend I go back to Tesco ( they sent me an email as proof of the conversation I had with them& and only to be told by tesco they can not do anything. But was very happy in the first place to take my £150 of me. Now I gave list the money and gave got nothing to show for this. Plus the staff at tesco Trowbridge I found rude unhelpful, and girlfriend without her xmas present. Will never shop there again and will make sure everyone know about the bad service”

Helpful Report

Posted 5 years ago

“Tesco stock control is so poor that an order placed at 23.00hrs shows product available, but when picked a couple of hours later the product is unavailable. Need new computer software.”

Helpful Report

Posted 5 years ago

“For several weeks at weymouth Tesco couldn't get any of the offers without a clubcard so just get broccoli in there and go else where to shop, also Christmas music blasting out so people have to shout louder & risk spreading Corona viruses, same old songs we heard for the last 40+ years”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews