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Tesco Direct Reviews

3.2 Rating 2,195 Reviews
54 %
of reviewers recommend Tesco Direct
3.2
Based on 2,195 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 9th December 2025
Hassan Elmahdey
Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
30
Anonymous
Anonymous  // 01/01/2019
Disgraceful company who can't fulfill online orders despite taking money, showing stock,arranging a date and time of collection,then when the customer turns up in good faith as I did today after a 10 mile round trip,turn round and tell me they can't fulfill or honour the order because they have no stock!!!! I'd also queued ages with panic buying petrol idiots who blocked all access points to the store! What a shamble Tesco have become. I just hope I get my money back. Checked the order status online on Tesco's website and it says it's collected lol. Shambles. Do not order anything online from these cowboys.
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Posted 4 years ago
Worst website, incredibly agonizingly slow. I have lost my slot due to the ridiculously slow unresponsive website. 2 hours of wading in treacle trying to remove items to comply with the limit, each item freezes and crashes the site when you try to remove it. Thanks for wasting 2 hours of my time for NOTHING.
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Posted 4 years ago
Terrible terrible Tesco. Waiting over 30 days for card! Very high in shop prices, unless you have Tesco Clubcard! Now requested it but had to contact three times as their system is crooked and sent to wrong address or didn’t send at all! Waitrose has better prices and they gave me digital card as soon as requested saving plastic, post, and Not Making Excuses
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Posted 4 years ago
Absolutely fuming. The delivery decided not to bother turning up. The items on my order were things I needed for the kids for the morning. Don't think I will be trusting Tesco again in future. Probably go back to Asda.
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Posted 4 years ago
You should be ashamed !!! As if you didn't make enough money in sales you not what to charge for Parking!!!!!! No loyalty!!!
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Posted 4 years ago
Disgrace out of date food rubbish I’m off to Asda
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Posted 4 years ago
I bought 6 jars of baby food supposed to be 6 for £3 l paid £5 l was overcharged l don't collect reciepts to save paper waste l won't shop their again I'd advise other people to avoid Tesco Asda are much nicer and don't bother about reciepts awful shop avoid
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Posted 4 years ago
I ordered for a home delivery service and I booked the slot for between 21:00 to 22:00 . On the 19th July. I got a msg from Tesco driver saying that the food will be delivered late as there was a delay. But to my surprise the delivery driver was outside the house way before the promised time at 19:00 while I was not athome . And he leaves me with no option as he says that he couldn’t come later as he had passed his driving hours for the day. Such a shame he also said that it was Tesco’s failure in coordination which he too has experienced many a times.
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Posted 4 years ago
Tesco have started its latest advertisement ploy by making people believe they are getting a better deal and cheaper prices by holding a clubcard or data card has i like to call them and they have victimized people who dont have a clubcard with price hikes i.e one price for the people who give tesco there data via the clubcard and one for the ones who dont sign up and give thier data basically daylight robbery for people who like to keep thier data private.The only problem ive seen through research is that the clubcard customer are not getting products cheaper but getting them at the same price has asda and all the other supermarkets take a packet of pringles club card customers can pay £1.50 for the snack yet people who dont want to sign up with tesco pay £2.50 now thats daylight robbery and also conning the loyal clubcard owners into believing that they are getting a cheaper deal when infact the are not.Your data is very valuable and they use this in more ways than one PLEASE BE CAREFULL
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Posted 4 years ago
Can't get drivers, remember Doncaster 2011-2012. You made 180 drivers redundant and you now say you can't get drivers LOL. WHAT'S GO'S ROUND COMES ROUND just serves you right. Tescos now complaining that they can't get the CHEAP DRIVERS FROM EUROPE. I Bet the fat cats are still getting their big fat wages.
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Posted 4 years ago
Bad company
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Posted 4 years ago
Went to do some shopping with my daughter, as always, I’ve bought a bottle of wine, with other stuffs, the lady asked me for a ID??? I really don’t look that young!!!! But I presented my driving license. And then she asked my daughter for an ID. I’ve explained why do my 16years old daughter needs to present an ID. I am the one buying, paying and drinking the wine, not my daughter, I will never give to my daughter any types of alcohol whatsoever!!! She said she can’t let me have the wine if I do not present a ID for my daughter. So I said ok. I had to leave the wine. Then I went again on Saturday, bought some wine again, I was with my 2 daughters, 8 and 16. No question asked, no ID asked just payed and went home!!!!!! Another thing!!! I started to put my shopping on, the cashier told me … “no, no, I am not taking any more trolley” so I said ok and went to next one, 30 seconds later, a couple started to put their shopping on, she never said anything to them, let them and continue to work as usual and kept looking at me, like I’ve done something wrong!!!!!!! Now I will go to Tesco only if I am desperate. It looks like they don’t like my head ☹️ Not sure what I’ve done wrong!!!!
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Posted 4 years ago
Terrible customer service, no manners whatsoever
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Posted 4 years ago
Bought a mobile phone online by tesco. Waited in for delivery(states twice on dispatch) and the delivery man said they have been and no one was in ,when we were. Back door open and windows. Couier running late and went without knocking but took a picture of my gate(fly by delivery). Tesco are willing to take money for the phone, went through straight away but now when we cancelled item due poor delivery, it will take 4/5 days to get my money back. Lack of service, beware buying. Now I am without a phone due to their service on all areas.Tesco is very happy to take your money,but once item has gone through their door they are not interested on what happens next.
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Posted 4 years ago
Agreed to survey next day on phone,first question (rate 1-5 one being worse ) rated 2 phone went down!! Good survey
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Posted 4 years ago
Too many announcements about masks and social distancing. Like we havent heard enough of this for over a year. Too much cleaning happening, which is known the chemical particles are extremely bad for health. Overall experience a nightmare.
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Posted 4 years ago
Do not waste your money on Tesco Fish pie ! After a failed attempt to purchase a delicious Lidl fish pie I called by a local Tesco express and decided to give there’s a try. Wished now I’d not bothered ! Lidl fish pie is tasty packed with salmon prawns and cod in a cheesy sauce with a layer of spinach it’s scrummy! Visually the Tesco pie doesn’t look too dis-similar, however the quality is so poor ! It should be labelled as tasteless mash potato with 2 pieces of fish ! There was 2 cubes of fish white sauce - very bland and nothing else other than a thick layer of mash ! Very disappointing the price was approximately the same but no comparison!! Don’t buy Tesco fish pie it’s rubbish ! Lidl one is delicious!!
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Posted 4 years ago
They used the disaster Covid to make more money, Two times I mad a home deliver orders worth £100 each because they have the 100 pack gloves, but I never receive any thing, if you don't have them on the stock why you show that you have a quantity when people replace there orders online? Last time I replaced two packs to my order but arrived without any,,,
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Posted 4 years ago
Quality, Quality, Quality, it is so sad to see after being a club card member and avid supporter for so many years, that Quality has totally disappeared. I now shop in Waitrose where quality is far superior, it wasn't always, here are some examples From Formby Tesco, fresh meat counter closed, I appreciated there sirloin steak, before it was taken away, chicken breasts where of good quality until a inferior mix started to sneak in ?. Today I visited Tesco for the first time in a while just to purchase Tesco's finest cooked prawns, alas there where none there. I like to cook, but so many meals have been spoilt by inferior products, it won't happen again. The only plus I can find in this store, is the quality in the staff, especially from the fish and meat counter as well as cooked meats, tills where also excellent, it is such a shame compared to waitrose staff who are in all honesty, inferior to the employees at Formby Tesco. Yours no longer.
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Posted 4 years ago
Hand a weekly shop at Tesco Mereway on Friday 2nd April 2021. No trolleys in sight also had to queue for the sheer volume of shoppers. Easter weekend was bound to be busy with lockdown slowly easing. Why could they not put more staff on? Queues at the tills as they weren't all open this was manned and self service. The staff that were there were hanging about the aisles chatting. Also I know online shopping is a big part of your business but their trolleys block the aisles constantly please think about the customers who just want to get their shopping done!! Bad
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Posted 4 years ago
Tesco Direct is rated 3.2 based on 2,195 reviews