Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“purchased 3 boxes of forest luxury crackers at 7.50 for.6 crackers.per box what a load of rubbish worst crackers ever said indoor firework inside well no there was not said plastic gift inside no nothing at over a 1.00 each cracker and inside was a cardboard hanging thing and a rubbish what a con ..want my refunded complete rubbish I have had better in 3.00 a box with 12 inside complete con”

Helpful Report

Posted 5 years ago

“Bought a Amazon gift card for my girlfriend from Tesco Trowbridge fit £150 and had problem with get the card redeem, so was told by Tesco Trowbridge I had to ring Amazon, which I did, Amazon checked the card and said there seem to be a problem with that specific gift card as the £150 has not gone anywhere ( to anyone account) and recommend I go back to Tesco ( they sent me an email as proof of the conversation I had with them& and only to be told by tesco they can not do anything. But was very happy in the first place to take my £150 of me. Now I gave list the money and gave got nothing to show for this. Plus the staff at tesco Trowbridge I found rude unhelpful, and girlfriend without her xmas present. Will never shop there again and will make sure everyone know about the bad service”

Helpful Report

Posted 5 years ago

“Tesco stock control is so poor that an order placed at 23.00hrs shows product available, but when picked a couple of hours later the product is unavailable. Need new computer software.”

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Posted 5 years ago

“For several weeks at weymouth Tesco couldn't get any of the offers without a clubcard so just get broccoli in there and go else where to shop, also Christmas music blasting out so people have to shout louder & risk spreading Corona viruses, same old songs we heard for the last 40+ years”

Helpful Report

Posted 5 years ago

“Tesco store in Sandy. There is litter around the car park and along the road into Sandy. The store no longer stock Tesco Organic Whole Milk, Wright’s Cake Mix and many other items I used to buy regularly. I already shop at the Co-op for bread and mince pies. The quality is so much better.”

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Posted 5 years ago

“i got aids”

Tesco Direct 1 star review on 26th November 2020

Helpful Report

Posted 5 years ago

“Just purchased Tesco Leek & Potato soup. It didn’t taste of leek or potato. It was bland and dint taste of anything. Very disappointed and will certainly not buy this product again !”

Helpful Report

Posted 5 years ago

“Just purchased Tesco Leek & Potato soup. It did not taste of leek or potato! It was bland it didn’t taste of anything. Very disappointed, will certainly not buy it again!!”

Helpful Report

Posted 5 years ago

“I used to shop at Tesco alfreton But since they started the new saver scheme found they are price hiking on most products went in for a 200gram Kenco coffee it was £4.00 a jar originally without discount card was charging £7.00 per jar, i was totally disgusted with this and left the store, went to Farm Foods Ripley and got 2 200gram jars Kenco for the price tesco charge for 1 jar, in my eyes they are price hiking to make up for there losses, I will shop at lidle and farm foods in future, they deserve to lose all there customers as i do not want a discount card, they are going down hill fast, M Newton”

Helpful Report

Posted 5 years ago

“I shop in Tesco a lot, generally no problems. But today I bought UNWAXED lemons, and...they are waxed! ( Tesco in Gosport) That’s telling a lie to customers! I don’t mind paying more, but if on the tag is UNWAXED I want UNWAXED lemons! Don’t lie Tesco!”

Helpful Report

Posted 5 years ago

“Appalling, Andover Tescos was full with customers and they kept letting more and more people in, we're suppose to be in Lockdown and Tescos are doing there own thing. Customers were shoulder to shoulder in the isle. There was no social distancing in the many queues, there were no staff organising anything, just standing round chatting in the isles. Every parking space had been taken, which suggests they are full and should not let anymore customers in. I am shocked, appalled and disgusted that Tescos are allowed to whatever they want and not get fined, they need to be shut down, they are disgraceful.”

Helpful Report

Posted 5 years ago

“Christmas delivery dates were opened at 7am yesterday morning. I logged on at 6:30am was put in a queue at 6:45 telling me not to close the page. in at 9:05 am. I have emailed Tesco and asked them to add an automated message saying telling customers where they are in the queue. Apparently it’s being passed on as feedback. Other customers please send same feedback. Maybe it’ll happen!”

Helpful Report

Posted 5 years ago

“The delivery guy was very rude and impolite. Please care more and try to enhance your representatives. I will never shop again from Tesco. I do not suggest anyone to do so.”

Helpful Report

Posted 5 years ago

“Oh what has happened to your system. todays booked delivery for 9- 10am was late again. after spend 3/5 trying to get though to Tescos on the phone and being cut off once, finally got though to them only to be told that as the driver had not turned up for work the delivery had been postponed. when asked why we had not been phoned, as driver had in the past, we were told Tesco did not have valid phone No!!!!!!! In other words their system had lost it. System changes are meant to improve the service I thought or am I too old fashioned!!!!! Pass me the Morrison number mother”

Helpful Report

Posted 5 years ago

“Apparently it is Tesco’s policy that the delivery drivers do not speak to customers when they deliver and confirm that they are delivering to the right customer. Because the delivery driver who dropped my items in front of my door and moved out of sight that I thought he had left did exactly those things. First of all my delivery was more than 3hours late. I was not informed it will be this late. However when it arrived as mentioned I didn’t see the driver I just saw baskets at my door. I acknowledged him but he ignored me and said nothing to me as I unloaded the baskets. He didn’t confirm who I was or that i was the right customer. He did not even apologise for the delay or anything. That was very disrespectful. I have had problems with Tesco and my deliveries too many times. That man is rude and a poor representative for your business. Tesco needs to do better. It is now time to part ways Tesco. It has not been a pleasure. You have treated me and from the other reviews your other customers atrociously and I for one will never shop with you guys again.”

Helpful Report

Posted 5 years ago

“Tesco have just cancelled my delivery on the same day its due, no explanation or offer to reorganise, just cancelled and confirming I haven't been charged, like that's some form of compensation. I ordered days ago, I have covid and I live on my own, I have no food, thanks Tesco, I will never shop with you again. Complete let down and waste of time and energy. Why not offer me a click and collect slot instead, their customer service is none existent and no phone number to call, I am completely appalled.”

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Posted 5 years ago

“My shopping arrived 3and a half hours late my wife was sick and needed fruit and complan badly the service we received is appalling and shows tesco was cramming deliveries to get more money not thinking of the customer at all very stressed and disappointed with tesco will never use again”

Helpful Report

Posted 5 years ago

“You are not applying clubcard deal savings from online shopping to the final invoice on delivery. This is the 3rd week it has happened. I call, tesco agree, apply the savings and offer a discount voucher as apology. How many other customers are NOT checking their invoice and losing their discount?”

Helpful Report

Posted 5 years ago

“Half of my delivery schedules, never happened. They only sent an email after time slot to say they cancelled it for dubious reasons. They are extremely unreliable. I will Never use Tesco deliveries again. I'm going to cancel my saver delivery contract with them.”

Helpful Report

Posted 5 years ago

“The Driver called to say he would not deliver to my address but instead demanded that I meet him in a public car park 15 mins uphill away to collect my £160 shopping order. I thought it was a wind up -He argued with me -assumed that I was a holiday maker and therefore did not know the village I lived in and put the phone down on me. finally he did delivered my shopping to my house after talking to his “manager” without a problem as has happened over the past 5 years of deliveries. His excuse was that the roads were too narrow in my village for his van - This is complete rubbish as large vans + small trucks use the roads all the time as it leads to a working harbour Perhaps it is his poor skills in driving and a even poorer attitude that was his problem . I think I will be taking my custom else where.”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews