Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful sending people in lockdown short dated goods and less than fresh produce”

Helpful Report

Posted 5 years ago

“i am 82 ,just had 3 heart attacks ,and not had one delivery slot since the lockdown ,now its locked my account ,i am registered vulnerable ,reminds me of the titanic ,save the rich and let the poor drown.”

Helpful Report

Posted 5 years ago

“Bought two chicken masala from Finest range which we found were not enjoyable. They were like the cheapest you could buy and ruined our Friday night curry night. I always thought that surely it had to be ok from Finest range but not true in this case. When I tried to complain I had no joy without taking packaging back. Couldn't as had been binned and covered with the curry sauce.”

Helpful Report

Posted 5 years ago

“ABSOLUTE DISGRACE THAT THE STAFF WORKING AT THE STORE IN BALBY DONCASTER THINK THEY ARE IMMUNE FROM COVID 19 - WALKING CLOSELY TO CUSTOMERS WITH THE 2M GUIDELINE - HAPPILY SPREADING THE DISEASE FROM PERSON TO PERSON - WELL DONE TESCO YOU HAVE ONCE AGAIN GAVE ME REASON TO SHOP AT ALDI WHERE YOU CAN HAVE UNLIMITED CONTACTLESS AND NO REASON TO BE AFRAID TO SHOP BECAUSE OF THE UNEDUCATED - SELFISH - ARROGANT STAFF YOU EMPLOY ( SOME ARE NICE THOUGH )”

Helpful Report

Posted 6 years ago

“I’ve just read a very similar review to mine, regarding fruit and veg. Mandarins and “sweet” easy peelers of such wide quality, ranging from acceptable to tasteless and even rotten. Grapes seemingly sold with no quality checks. Bought 2 packs of SA red recently, both covered with mould. Returned to the store, all that is offered is replacement. Far too much delivery produce close or even on final date when received and frequently in poor condition. I’ve given up with paying quality prices for sub standard food and will shop elsewhere. (After 30 years as a customer) One positive, staff at my local Tesco store In Kesgrave are lovely and very helpful and I will miss seeing them.”

Helpful Report

Posted 6 years ago

“Out of date food, rotting fruit! Have had two deliveries in last couple of months having rarely ordered before - both with issues including: Items delivered that were already Out of date Rotting, mouldy orange and grapes Very short date eg bread with date for following day - couldn’t hope to eat whole loaf by then Dates of others were well before the advertised dates with the products on website Items ordered after closing night before were suddenly not available and yet I could still order all of them the following day when delivery arrived Know it’s a difficult time but it didn’t need to be this bad”

Helpful Report

Posted 6 years ago

“My experience with Tesco’s Priority slots has been a Joke, Even though they took money in advance for delivery service for midweek slots I have been having as a loyal customer I am not sure about the legal situation on this matter but I feel Tesco’s have broken what I deemed to be a contract of delivery service. There are stores out there making far better efforts than Tesco’s during this crisis. I am by the way in the vulnerable category. That is just a little extra from me as you are only concerned with a big extra for your share holders. I saw your interview on BBC news today and saw mr Lewis saying he is aiming at reaching one point two million customers the interview was one big gloat. Tesco’s have really not got to grips at all with this crisis there are stores out there doing a much better job of it and I don’t need to be told by you to change”

Helpful Report

Posted 6 years ago

“Lately the staff treat the customers terrible. We are all trying to do our best do they have to shout so much there is such a word as please and thank you. I have shopped at TESCO for years never again and I am not the only one”

Helpful Report

Posted 6 years ago

“I am registered disabled and rely on my Tesco delivery service for my groceries. upper rate of mobility means just that. Tesco have completely abandoned the disabled and will not deliver to us. I live alone and have had a big F you from tesco. to say i am disgusted is an understatement. while i feel very sorry for people with cancer, unless this is what you have or respiratory problems you are not in need of delivery. when all this is over i think the loyal disabled customers will remember how we were treated”

Helpful Report

Posted 6 years ago

“Like others on this site I too have shopped with Tesco for 40 years. We are all aware of the current crisis. Whilst you state that online delivery think before you click like anyone is going to take any notice. I'm in the vulnerable catagory that's why I have my groceries delivered. Can I get a slot not a chance. For all the loyal customers Tesco you have shown no loyalty to us who have already taken and paid for a delivery service. All you care about is how much money your taking and you don't care who from. This crisis will end and when it does a lot of your loyal customers will be shopping elsewhere.”

Helpful Report

Posted 6 years ago

“Have used home delivery for over ten years but now find it impossible to get a delivery slot. Our delivery plan has been cancelled and we have been left high and dry. My wife and I both have health conditions and are not able to go shopping ourselves. Fortunately our local farm shop is able to deliver on a weekly basis. So much for loyalty with Tesco’s. After 40 plus years of shopping with Tesco’s we will definitely be taking our business elsewhere in future.”

Helpful Report

Posted 6 years ago

“I have shopped on line for my aunt, she lives in London and I live in Wales, she is not computer savvy, have been doing this for years as she is unable to leave the house, in now actually bed bound, but their delivery system is a disgrace, never mind what time of day or night I try to get her a slot there is never one available, like other get the message I'm in a queue but never get a slot as when the page refreshes they are all booked, i have tried virtually every hour of the day and night, literally sitting at my PC for hours at a time, their slogan of EVERY LITTLE HELPS should be dropped”

Helpful Report

Posted 6 years ago

“I fully understand the current situation .... however yesterday we had finally got a delivery slot, but somehow our card got flagged up with bank as unusual activity, so we contacted Tesco by phone and gave a new card which was fine, BUT this information was not passed to the delivery driver who then didn’t deliver. This morning we were told to collect it from store, we have 2 vulnerable people in our household so not happy at all, they wouldn’t even move to any day of their choice .... I wouldn’t order from Tesco again”

Helpful Report

Posted 6 years ago

“I understand supermarkets are under great stress due to the current coronavirus crisis. However I am 8 and a half months pregnant and live with my mother who I care for as she has several severe health conditions. We are unable to leave the house and for 2 nights in a row I have stayed up to try and get a delivery slot, as click and collect isn’t ideal. I was on the app completing my shop from about 23.00, only to be put into a queue at 23.55 and when I was finally let back in all delivery spots were full. Both me and my mother have been long time customers but am extremely angry at the service on the app and will look to shop elsewhere in the future.”

Helpful Report

Posted 6 years ago

“Went to tescos today and one of their staff was very abusive and started swearing at my autistic child after telling me to leave him outside and me telling them I can't as his autistic I have put a complaint in but the staff refused to give me their names and as we were leaving they stuck their middle finger up at us I'm very disgusted with their staff”

Helpful Report

Posted 6 years ago

“Rude staff”

Helpful Report

Posted 6 years ago

“DON'T SHOP AT TESCO. RUDE INSULTING STAFF”

Helpful Report

Posted 6 years ago

“I was very foolish to buy 2 of your finest lasagna absolutely rubbish, no taste of anything. You should go abd buy a Sainsbury's taste the difference product and try and vetter it. What you are selling is utter rubbish no taste or something that you would want to get again.”

Helpful Report

Posted 6 years ago

“Despite being a regular on line customer for a considerable time as well as not being able to shop in store due to my disability what has Tesco done to help me?....Absolutely nothing...cannot get a slot at all...Disgraceful You do deserve my custom”

Helpful Report

Posted 6 years ago

“My daughter and her two children 10 and 3 went to tesco shopping for me and herself she had two steaks in her trolly and the manager started shopping at her saying she was selfish saying l know what you are up too her dad has heart problems and l take morpheme everyday and glaucoma so l cant drive She us still very upset he didn't need to shout she wont go in this store again l will go un there when lm well we dare not let her dad go in there to tell him l am discussed with him the other manager give her a bunch of flowers and said he would sort it but probably nothing would come Of it lm not sure if l can put his name down l will find out and name him the rest if the staff in there are brilliant and have known my daughter and children for years We are a very disappointed family”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews