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Tesco Direct Reviews

3.2 Rating 2,185 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,185 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 64%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Have used home delivery for over ten years but now find it impossible to get a delivery slot. Our delivery plan has been cancelled and we have been left high and dry. My wife and I both have health conditions and are not able to go shopping ourselves. Fortunately our local farm shop is able to deliver on a weekly basis. So much for loyalty with Tesco’s. After 40 plus years of shopping with Tesco’s we will definitely be taking our business elsewhere in future.
Helpful Report
Posted 5 years ago
I have shopped on line for my aunt, she lives in London and I live in Wales, she is not computer savvy, have been doing this for years as she is unable to leave the house, in now actually bed bound, but their delivery system is a disgrace, never mind what time of day or night I try to get her a slot there is never one available, like other get the message I'm in a queue but never get a slot as when the page refreshes they are all booked, i have tried virtually every hour of the day and night, literally sitting at my PC for hours at a time, their slogan of EVERY LITTLE HELPS should be dropped
Helpful Report
Posted 5 years ago
I fully understand the current situation .... however yesterday we had finally got a delivery slot, but somehow our card got flagged up with bank as unusual activity, so we contacted Tesco by phone and gave a new card which was fine, BUT this information was not passed to the delivery driver who then didn’t deliver. This morning we were told to collect it from store, we have 2 vulnerable people in our household so not happy at all, they wouldn’t even move to any day of their choice .... I wouldn’t order from Tesco again
Helpful Report
Posted 5 years ago
I understand supermarkets are under great stress due to the current coronavirus crisis. However I am 8 and a half months pregnant and live with my mother who I care for as she has several severe health conditions.  We are unable to leave the house and for 2 nights in a row I have stayed up to try and get a delivery slot, as click and collect isn’t ideal.  I was on the app completing my shop from about 23.00, only to be put into a queue at 23.55 and when I was finally let back in all delivery spots were full.  Both me and my mother have been long time customers but am extremely angry at the service on the app and will look to shop elsewhere in the future.
Helpful Report
Posted 5 years ago
Went to tescos today and one of their staff was very abusive and started swearing at my autistic child after telling me to leave him outside and me telling them I can't as his autistic I have put a complaint in but the staff refused to give me their names and as we were leaving they stuck their middle finger up at us I'm very disgusted with their staff
Helpful Report
Posted 5 years ago
Rude staff
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Posted 5 years ago
DON'T SHOP AT TESCO. RUDE INSULTING STAFF
Helpful Report
Posted 5 years ago
I was very foolish to buy 2 of your finest lasagna absolutely rubbish, no taste of anything. You should go abd buy a Sainsbury's taste the difference product and try and vetter it. What you are selling is utter rubbish no taste or something that you would want to get again.
Helpful Report
Posted 5 years ago
Despite being a regular on line customer for a considerable time as well as not being able to shop in store due to my disability what has Tesco done to help me?....Absolutely nothing...cannot get a slot at all...Disgraceful You do deserve my custom
Helpful Report
Posted 5 years ago
My daughter and her two children 10 and 3 went to tesco shopping for me and herself she had two steaks in her trolly and the manager started shopping at her saying she was selfish saying l know what you are up too her dad has heart problems and l take morpheme everyday and glaucoma so l cant drive She us still very upset he didn't need to shout she wont go in this store again l will go un there when lm well we dare not let her dad go in there to tell him l am discussed with him the other manager give her a bunch of flowers and said he would sort it but probably nothing would come Of it lm not sure if l can put his name down l will find out and name him the rest if the staff in there are brilliant and have known my daughter and children for years We are a very disappointed family
Helpful Report
Posted 5 years ago
On 16th March I managed to get a click and collect slot for 3rd April. Although this was nearly 3 weeks later I picked my items ready. Went on tonight to add a couple more items to find Tesco had deleted my slot and no more available at all. Appalling service.
Helpful Report
Posted 5 years ago
The site is complete rubbish. Joined the site a while ago ,can't get any slots, want to cancel my delivery service and get a refund (within 14 days) but no option to do this. So much for being in the vulnerable group.
Helpful Report
Posted 5 years ago
What are Tesco’s doing for the elderly and vulnerable regarding home delivery? NOTHING! Unlike Sainsbuy’s who are actually trying to help these people. Tesco has or is doing absolutely nothing to aid this people, who, I\I might add have been in self isolation since 13th March. This is shameful and shocking in many ways. Come on Tesco, step up, show HOW good you are, though you will be way behind in helping the community. These customers are at this present time the countries main concern. Look at Sainsbury’s plan, please, use, learn and best get your skates on. I shake my head in utter disgust on the way that Tesco has handled this unfortunate thing. Hopefully when this has calmed down, PEOPLE will remember who helped who! Even the local corner shops are doing a better job than you! As the saying goes ‘Every little helps’ obviously not for Tesco!
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Posted 5 years ago
Tesco lets down NHS doctor and family Total shambles! We feel completely let down by Tesco’s (or more appropriately “Tescan’t”) and it’s crass and entirely useless customer no-service. Our online shop for our household with 3 small children, NHS consultant doctor plus a wheelchair bound grandmother and a dementing grandfather and their carer, all self-isolating, which was scheduled for delivery tonight was cancelled with no advance notice. We only found out because we called to enquire why the order was showing on our account as “delivered” when it had not been received 45 mins after the end of the 4 hour delivery window. We were relying on that delivery! We have not been able to shop in person. So now we will have to go out in person - well done Tesco. No apology given just a completely lame “We understand it is frustrating but the fulfilment centre has technical difficulties”. Can they offer us another slot..,No! Can they arrange for us to collect the order...No! Can they redirect the order to another store or fulfilment centre...No! Can we speak to a manager or supervisor...No, they can only offer a 1 hour call back but because that takes us past 11pm the call back will not be until the morning. Totally useless. How is it possible to be so bad at their jobs that they design a system with no contingencies for when things go wrong. That alone should see the entire management team fired for incompetence. So well done Tesco’s. As if the stress on medics wasn’t enough you have added an unbelievable amount of extra stress worrying about how we are now going to feed all these people with no food. Now I understand why everyone is stockpiling. No wonder so many ignored all the pleas to be socially responsible when shopping. I bet the Tesco management team like Dave Lewis and John Allen all have nice full fridges. I bet if a customer fulfilment centre has technical issues with their online shopping, it would magically still get delivered or a work round would be found. I bet what wouldn’t happen is that they are left with no food to feed their children and elders, dangling on the end of the phone to some customer service representative who is unable to offer any help at all.
Helpful Report
Posted 5 years ago
I had a large online grocery delivery today due between 5-9pm. I’m self isolating and vulnerable and I’ve been told they tried to deliver at 7pm. I was in my garden, have security cameras and can confirm they did NOT try to deliver. I was furious to hear ‘ don’t worry we will give you a refund’ I don’t want a refund I want my shop!! I have no food, I have to wait 5 days to get my £150 back!! Disgraceful
Helpful Report
Posted 5 years ago
Whilst appreciating exceptional circumstances this latest delivery fell well short of the standards I have come to expect. I am a housebound 76 year old and reluctantly dependent on the service. On unpacking found that the most important item - toilet rolls were not delivered and no substitute offered. Phoned "helpline" to complain and was faced with a take it or leave it attitude. When querying if not available why were they offered on a rationed basis. Told they thought they would have some. That being the case then why are so many items marked as unavailable when preparing an order. Very much an attitude of you'll have what we send you and if you miss out then tough luck. Must seriously consider my choice of supermarket for the future
Helpful Report
Posted 5 years ago
I have a online order waiting to be paid for but cannot get a delivery date. Stayed up till 10.45 last night trying to see if there was a cancellation or the next day would appear but no, got up at 5.45 this morning checked right away there was another day but fully booked how can we pensioners and unable to get out. I no times are bad but as people have said on here, I thing we are being walked past with there eyes shut. Can't phone them just hangs up.
Helpful Report
Posted 5 years ago
Staff telling you one thing, then managers saying we don't do training to staff Tesco caused me great stress today managers don't have a clue how to care for the public 1 star.
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Posted 5 years ago
Tried to make a grocery order. I already have an account. I am housebound now due to having emphysema. I spend so long trawling through the little that was available (I know...its the same story everywhere, and I'm not complaining about this) I then tried to book a slot...any slot but every day up to the 11th april (as far as it went!) Said nothing available. I wasnt sure if it was a glitch in the system since that's nearly 3 weeks away, so I tried phoning the phone number that I was directed to 'to talk to someone regarding a delivery slot' and twice just got cut off! I dont mind waiting a couple of weeks for delivery given the current situation but basically housebound people cant get home deliveries at this time.
Helpful Report
Posted 5 years ago
I understand that things are tough on the current situation but on Thursday 19th March, you cancelled my chair bound 91 year old mother's online order 2 hours before it was due. The driver surprisingly turned up & when I told him I was shocked to see him because we'd had a txt cancelling the order, he said he couldn't let us have the order & drove off! I called your customer services & told it would then be delivered later that day. It never came! I called again later that evening to be told I would get a call to arrange delivery on Friday 20th March. I heard nothing! Great how you're publicising the fact that you are looking after the old & vulnerable by letting them visit your shop for a hour each morning but what about elderly who can't get to your shop? I explained to the people I spoke to on customer services that Mum is 91! Maybe you can look into this!
Helpful Report
Posted 5 years ago
Tesco Direct is rated 3.2 based on 2,185 reviews