Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

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Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a large online grocery delivery today due between 5-9pm. I’m self isolating and vulnerable and I’ve been told they tried to deliver at 7pm. I was in my garden, have security cameras and can confirm they did NOT try to deliver. I was furious to hear ‘ don’t worry we will give you a refund’ I don’t want a refund I want my shop!! I have no food, I have to wait 5 days to get my £150 back!! Disgraceful”

Helpful Report

Posted 5 years ago

“Whilst appreciating exceptional circumstances this latest delivery fell well short of the standards I have come to expect. I am a housebound 76 year old and reluctantly dependent on the service. On unpacking found that the most important item - toilet rolls were not delivered and no substitute offered. Phoned "helpline" to complain and was faced with a take it or leave it attitude. When querying if not available why were they offered on a rationed basis. Told they thought they would have some. That being the case then why are so many items marked as unavailable when preparing an order. Very much an attitude of you'll have what we send you and if you miss out then tough luck. Must seriously consider my choice of supermarket for the future”

Helpful Report

Posted 5 years ago

“I have a online order waiting to be paid for but cannot get a delivery date. Stayed up till 10.45 last night trying to see if there was a cancellation or the next day would appear but no, got up at 5.45 this morning checked right away there was another day but fully booked how can we pensioners and unable to get out. I no times are bad but as people have said on here, I thing we are being walked past with there eyes shut. Can't phone them just hangs up.”

Helpful Report

Posted 5 years ago

“Staff telling you one thing, then managers saying we don't do training to staff Tesco caused me great stress today managers don't have a clue how to care for the public 1 star.”

Helpful Report

Posted 5 years ago

“Tried to make a grocery order. I already have an account. I am housebound now due to having emphysema. I spend so long trawling through the little that was available (I know...its the same story everywhere, and I'm not complaining about this) I then tried to book a slot...any slot but every day up to the 11th april (as far as it went!) Said nothing available. I wasnt sure if it was a glitch in the system since that's nearly 3 weeks away, so I tried phoning the phone number that I was directed to 'to talk to someone regarding a delivery slot' and twice just got cut off! I dont mind waiting a couple of weeks for delivery given the current situation but basically housebound people cant get home deliveries at this time.”

Helpful Report

Posted 5 years ago

“I understand that things are tough on the current situation but on Thursday 19th March, you cancelled my chair bound 91 year old mother's online order 2 hours before it was due. The driver surprisingly turned up & when I told him I was shocked to see him because we'd had a txt cancelling the order, he said he couldn't let us have the order & drove off! I called your customer services & told it would then be delivered later that day. It never came! I called again later that evening to be told I would get a call to arrange delivery on Friday 20th March. I heard nothing! Great how you're publicising the fact that you are looking after the old & vulnerable by letting them visit your shop for a hour each morning but what about elderly who can't get to your shop? I explained to the people I spoke to on customer services that Mum is 91! Maybe you can look into this!”

Helpful Report

Posted 5 years ago

“Delivery driver refused to deliver we had to come all the way downstairs and get our shopping from him in the street we live in a small block of flats which has 3 floors There is in total 12 flats in the block we are on the second floor there is a 20 foot long corridor to get to our front door he could have left shopping at end of it but he saiid tesco were no longer allowed in blocks to deliver he was rude unhelpful and had messaged twice to change the delivery time which should have been am he came pm 3 hours after our allotted time god knows how an older sicker person would cope with this obnoxious rude man. He rushed us to pack our shopping in the street so bread was smashed wrapping ripped he offered no help. Just kept repeating tesco say we are not allowed in.”

Helpful Report

Posted 5 years ago

“Appalling service from a rotten company that just wants to exploit the current situation as much as possible”

Helpful Report

Posted 5 years ago

“As a long standing customer I shop weekly on click and collect. So with the current climate in mind I booked my slot a week ago with a small online order with the intention of amending the order before 12 noon on the day of collection, as I always do, however without previous notification Tesco have decided today to change this policy and I am now left with less than a third of my order awaiting collection. Customer service were also useless that was once I finally got though after being continously cut off. I can only image what awaits when I do actually collect later today!”

Helpful Report

Posted 5 years ago

“Incredibly rude member of staff in Tesco's in borehamwood manning the self service tills on Sunday, he accused me of stealing a 45p bottle of water and took it upon himself to start rifling through my bags even though the receipt was in the bag,when the receipt did eventually come out the machine no apology or anything”

Helpful Report

Posted 5 years ago

“Online order - After waiting 7 days for my groceries (earliest slot I could get) Less than a quarter of my order delivered all staple grocery items out of stock, potatoes, carrots, peas, beans, beef and fresh chicken peas, Milk substitution to oat milk which I never buy, Cabbage came so small and old leaves turning black (not what I would pick up if I was able to go out to shop) And nearly every item was a substitution so disappointed, my order was £140 but delivered was £50 and this included dog biscuits £12 and Mother’s Day chocolates £8 so the remaining £30 was groceries which is supposed to last 3 weeks. the next earliest delivery spot being three weeks away. So much for supporting the elderly in shielded isolation, will look elsewhere for support at these uncertain times.”

Helpful Report

Posted 5 years ago

“Cant buy nout due to corona”

Helpful Report

Posted 6 years ago

“Foreign object in sliced Red Onions packed for Tesco in Ireland chick in eggs Purchased via Tesco from happy Eggs Tesco response NONE”

Helpful Report

Posted 6 years ago

“In Tesco Cafe in Dunfermline, I ordered a roll with bacon and sausage. I took it back because I thought they had missed out most of my sausage, but surprisingly, I was told the sausage on the roll which was literally the size of my little finger was the correct amount of sausage. The roll cost £3.75 and the sausage alone cost £1.00. I got a refund and won’t be getting anything else at the cafe from now on. POOR SHOW TESCO.”

Helpful Report

Posted 6 years ago

“A man reportedly conning people for money saying he has a child in car and needs petrol to get home . He done my mother in law for £5 today ! Now Tesco know about this man and yet , say there is nothing they can do , even thou there was a murder in car park , they still don’t have security and the means to stop prowlers ! Tesco’s is a shamble for the way they spoke to my mother in law and the lack of concern they showed regarding this matter”

Helpful Report

Posted 6 years ago

“Horrible experience from Tesco Online shopping. Yesterday my boyfriend decided to order our grocery online from Tesco (after me insisting to shop in Asda, God knows for which reasons, we’ll find out soon). So I agreed on #Tesco. We spent our two precious hours of a day-off going through all the products available, taking into consideration our dietary restrictions. The next morning we were supposed to get our shopping but instead we received a call from the driver saying that he couldn’t find the way to get to our flat’s door since of one of the four different accesses is partially closed due to works going on since two weeks. So my boyfriend decided that he would kindly help the man by suggesting him the other possible ways how to get to the place but, instead, the driver decided to not to listen to him, complained and drove away keeping the shopping and left the place! Isn’t that funny? Hahahaha (ironically one week ago we did an order which was delivered without any problem). After calling the customer care centre and agreeing on postponing the delivery we received a message one hour later where they said they wont do the delivery at all!!!!! So my boyfriend, being very kind in nature, wrote a message to the customer service to proof the that the delivery was possible by recording them a video on “how to get here”! I was literally laughing on the laziness of the driver and on how unprofessional people can work for Tesco, one of the leading grocery store in the UK. All they have created was delays and frustrations. It was very disappointment to count on their customer service which didn’t do anything to resolve the matter and rather kept using this excuse: “I am really sorry BUT as this is something outwith our control, WE WON’T BE LOOKING TO GIVE ANY FORM OF GESTURE.” Their best apology was to delete our membership, including all the emails and the natural refund for the useless payment made, with only one difference, half of our list was missing on their refund list and that was also with different products which we didn’t even order! Amazing customer service (sarcasm of course).”

Helpful Report

Posted 6 years ago

“To Tesco Marketing: FEEDBACK ON EMAIL MARKETING THAT TESCO DON'T WANT TO ADDRESS, PLEASE NOTE: The bulk of these so called offers are bad for everyone’s health as they are larded with sugar, corn syrup and fats. Please stop trying to sell these terrible products to me and take this on board on how you sell in and on your physical and virtual stores. I have never seen so much of this bad selling since I came back to Scotland. No wonder so many people here have ill health due to bad eating habits.”

Helpful Report

Posted 6 years ago

“Bought some frozen vegetables from Tesco The Growers Harvest. Beware Onions are in the bag. This is not an ingredient on the pack. For people who have an Allergy this could cause problems.”

Helpful Report

Posted 6 years ago

“thses Tesco review is a scam thay don't put ur complants up thay get disgared”

Helpful Report

Posted 6 years ago

“im violated and been abused buy your security and manager at gloustershire store I was stop and forced back into the store buy a security geard with a extream problem than when I tried to make a comlaint to the manager he was very rude violet and him and the security geard orderd me out the store with a freat of getting me arrested buy ringing the police these as to stop the abuse the bad atiute of staff security and management all think thay have the power to treat and do as thay will to any costumer who gets abused and trys to make a complaint owe can these stores get away with this thay need closeing down and being no more im sueing thses store as from now who is in charge who is the person that picks igrant staff hard African security people who com from a 3rd world country to put the bounce on white costumer with back up from a violent rude manager Tesco should be not used buy famleys its not safe for women or kids or any 1 to use these stores the methord thay use when compland to is that the costumer is rude to instantly put the customer in the rong with the customer having no power to evan make a complaint I feel Tesco boss need to be shut down any store that as rude violent staff n security and mangment shud be closed down England is becoming a 3dr world country every were u go is not right for famleys not right something shud be done .the town counsel should close these supermarkets and invesgate tham and thir horrible methords what thay think thay can get away with is terrble”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews