Name: Tesco Direct
Rating: 3.24

“Absolutely appalled with the service I’m being given regarding a 3 month old tv i bought that no longer works. Still not resolved even though I’ve taken today off work for it getting collected only to be told it’ll be tomorrow so another day off work unpaid! Do ALL my grocery shopping at Tesco as well as petrol. Needless to say i won’t be doing it anymore 😡”

Helpful Report

Posted 6 years ago

“1 star is too much. Was let down because of the drivers inability to find a post code. 150 people waiting for a BBQ for a staff event. When I called was told they could re deliver in the afternoon. Totally useless. Order was for £380 of food and drink. Will never use this service again.”

Helpful Report

Posted 6 years ago

“Not happy at all. I bought a Tesco digital giftcard today, it came threw but didnt have the barcode on. Underneath in the terms it say if using on a mobile device and the barcode doesn't scan the staff member will enter the 19 digit card number and pin. So thinking I will be able to use it I drive 5 mile to the nearest tesco store (rowlands gill, tyne and wear). When I get there I get my shopping, take it to the checkout, tell the cashier that theres no barcode but they can enter card number + pin. They call a supervisor over, they enter the gift card number, it shows I have the balance available but doesn't let them process my purchase. By this time there is a queue behind me. So not only did I waste fuel for a 10 mile journey but I was also humiliated in front of other customers.”

Helpful Report

Posted 6 years ago

“Not happy at all. I bought a Tesco digital giftcard today, it came threw but didnt have the barcode on. Underneath in the terms it say if using on a mobile device and the barcode doesn't scan the staff member will enter the 19 digit card number and pin. So thinking I will be able to use it I drive 5 mile to the nearest tesco store (rowlands gill, tyne and wear). When I get there I get my shopping, take it to the checkout, tell the cashier that theres no barcode but they can enter card number + pin. They call a supervisor over, they enter the gift card number, it shows I have the balance available but doesn't let them process my purchase. By this time there is a queue behind me. So not only did I waste fuel for a 10 mile journey but I was also humiliated in front of other customers.”

Helpful Report

Posted 6 years ago

“bought Tesco sun dried tomatoes recently-absolutely appalling!!! didn't notice till afterwards that the product is actually reconstituted tomato. Actually had consistency and taste of wet cardboard”

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Posted 6 years ago

“The recipe of Tesco's Raspberry Trifles desserts 3×145g packs seems to have changed for the worse as they now taste bland and of much poorer quality.”

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Posted 6 years ago

“Tesco extra in Andover hants has been selling whole chickens that are gone off but still in date, you open the packet and it stinks like fish, it's not a one off either sadly as it's happened numerous times”

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Posted 6 years ago

“I did buy TV in Tesco on May this year. The TV get broken. I went back to Tesco Shrewsbury, at shop they did tell me I need to call the Tesco tech support, and the games started. They took the TV for service after a big fight, and kindly send back with information the TV is working properly and doesn't need any service. I put TV on for first few hours and it worked perfectly but after a while it lost all picture on screen. The signal is 100 or 95 percent, but I can't watch TV because it got no picture but a crackling voice. I called them back and I requested all paper work so I can take them to court. But is nothing done and makes so much problem. My advice if you don't have nothing to do go and buy electric from Tesco and they make you very unhappy and busy. Also you will have 1 extra dud at home.”

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Posted 6 years ago

“Well My GDPR is breached guys. Tesco guys acting bully in store and outdoor. I am overcharged and the CEO cant do anything. Tesco 2994 has became more biased and racially monopolistic. The managers bully customers and make them run away. The customer services never able to resolve problem. Employees salary hours are changed on computer system and people work for free. Poor”

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Posted 6 years ago

“I won second prize in a competition!!!! And the prize was an entry into another competition it's a con to find who supplies your energy ,insurance holidays,mobile supplier etc etc who is in charge of your competitions Honest Boris Johnson .?”

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Posted 6 years ago

“charge customers £70 for using their carpark when grocery shopping - will never shop here again , and don't bother complaining to the CEO as he fobs you off with their terrible customer service team”

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Posted 6 years ago

“terrible customer service. Also charged me £70 for using there car park for a shopping as I went to another store before theirs. Did my shopping in there store every week but NEVER again. wish i could give 0 stars for being treated this way”

Helpful Report

Posted 6 years ago

“Terrible service. Brought a TV which constantly turns itself off or freezes. Was told I had to buy a USB for them to send me an update. They then said that they would post one out which didn't come. After chasing I finally got this and the update didn't work. They now want to take my TV for at least two days to repair with a mere £15 as compensation. The TV I have only had for 5 months and has had this issue from the start. Terrible customer service, would highly recommend a different supermarket”

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Posted 6 years ago

“Today June 25th 2019 the cafe at Exeter Tesco have myself and my husband a awful service kept waiting for ages while a staff member was served then when I asked for a cheese sandwich I was abruptly told all we have are on the shelf I pointed out you advertise freshly made sandwiches also that I have allergies tomatoes then I was offered afresh made sandwiche then I was asked white or brown bread I said Brown please then after waiting again I was asked again white or brown bread I said have told you Brown she said I forgettable were not clean staff standing around no soap in the toilets dreadful experience my till receipt is 48/7511”

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Posted 6 years ago

“Absolutely Disgusting Advert the lady with the green swimming suit grosly over weight what in God's name would you even begin to think this is anyway healthy and better still promote this to young people? Absolutely lost for words & shame on you Tesco you should be making young people be healthy & exercise not the likes of this gross human being yuk!”

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Posted 6 years ago

“Late, missing & damaged items, all going horribly wrong on last three orders.”

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Posted 6 years ago

“Thanks Tesco. You have closed your fish counters and deli counters, so that I now have to go to Morrisons for these. So... whilst I am at Morrisons fish counter and meat counters I do ALL my shopping there. I also get my petrol and Diesel from Morrisons. I was told that Tesco did a survey and found that customers no longer want choices of fresh fish or meat. Where did you do that survey, I wonder? I am confident that Tesco carry out surveys where they know they will get the results they would like. This company refuses to listen or to care about its customers. So why should I care about giving my custom to Tesco. 59% of reviewers recommend Tesco. This is a pretty poor result.”

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Posted 6 years ago

“Tesco is not that bad quick and easy same with deliveries BUT don’t buy any MEAT.! Stinking even with good BB Date, opened pack of chicken smelled awful and had mould inside 3 DAYS BEFORE ITS BBD !!!!!”

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Posted 6 years ago

“I ordered on line. My shopping wasn’t delivered, money was debited from my bank account. Somebody call me and said my order was cancelled cause of absence and I will get my money back while 5 days. On app on line it’s said order was delivered! Excuse me?? Is that a joke? It was last time when I ordered my food in Tesco! I am totally disappointed. To shut me up I got £10 to use it in Tesco for next shopping 😂. No thank you ! I want my money back. U froze my money for 5 days! Is that ok? Never again! No recommend at all. The worse shop ever!”

Helpful Report

Posted 6 years ago

“TESCO PAY YOUR STAFF PROPERLY & STOP SPONGING OFF OF THE TAX PAYERS, WHO ARE ALSO YOUR CUSTOMERS.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews