Name: Tesco Direct
Rating: 3.24

“Bought a 50" Sharp Smart Tv 6 months ago. Was watching a movie (tv working fine) then went to bed as usual. Got up next day, turned tv on and there was just white streaks covering most of the screen. Sound was fine. Phoned customer service and was advised to send photos of the issue, which I did. Customer rep says tech dept confirmed with the photos that tv wasn't damaged in ANY WAY and that it was a manufacturing fault. They were to pick tv up a few days later...noone showed up. I rang after another day and was told that no pickup had been scheduled by mistake, so it was rebooked for the next few days. Tv was picked up. Almost a week after, I get call saying that tv was water damaged on the surface when it arrived and that they weren't allowed to even examine TV due to the foreign liquid on it! I reminded them that I had sent photos proving no liquid damage, but they then said there was liquid damage INSIDE tv now...(which they had said they weren't allowed to examine!!), and that they wouldn't be fixing it under warranty. I was furious. They said they'd send it vaxj to me and I could pay £50 for a second opinion!! I told them to send it back...over 2 weeks later still no TV returned...I contacted them again only to be told that they haven't even bothered to sent it back out yet!! Currently still waiting! Have demanded an explanation into the whole shambles...still waiting for that too. The WORST customer service I've ever experienced!”

Helpful Report

Posted 7 years ago

“Waiting in all afternoon for my delivery which has still not arrived and now 3 hours late. Tesco call canter will not tell me if my shopping has gone onto a delivery van or where the delivery van is because 'the driver won't answer the phone'. This service is a joke, I'll never use Tesco online again”

Helpful Report

Posted 7 years ago

“Awful and unprofessional. Bottle of prosecco with ticket priced at £5. Myself and another shopper bought as you would at this price to be told by the Manager of the Tesco Express store ," sorry someone has put it in the wrong place". I've been in the retail industry for over 30 year's plus and this service was abismile. Plus the law was being broken. I told the store manager this and she had no clue to what I was expressing. I walked out of the shop angered and frustrated with the total lack of knowledge and professionalism. I won't be shopping at Tesco's ever again. My complaint against the company has been lodged but they are yet to confirm that they will do anything as a goodwill gesture. Pathetic service and aftercare. Too much bonuses and benefits in my opinion. There's only one interest here and that's money. Greed and inconsistencies. Goodbye Tesco.”

Helpful Report

Posted 7 years ago

“Very disappointed . I am a simple teenager . I was not disturbing anyone or causing any problems . I wanted to purchase sweets and other stuff but was forcefully pushed out the store by a member of staff . I personally don't think it was necessary to kicked out . I was just simple getting my stuff and that was it . Very disappointed ! Do not assume every teenager is going to cause problems .”

Helpful Report

Posted 7 years ago

“For the 3rd week in a row we have received bread rolls, fruit & loaf of bread that are out of date within 1 to 2 days.”

Helpful Report

Posted 7 years ago

“Purchased a pay as you go sim, initial top-up was online, Tesco CS, when contacted will only accept security questions based on the phone account which failed to initiate as Tesco failed to issue the required Pin to allow the system to activate. When you apply to them they will not deal with you as they hide behind stating that its GDPR rules this is an insult to the general public by trying to state Tesco policy is GDPR they are not the same. They hide the fact that when you make such purchase they provide online payment via PayPal, this removes Tesco from requiring to issue any refund as you are no longer covered by the consumer act as PayPal are the paying customer, not you. To regain a refund from PayPal this involves you incurring call charges to the US or admin charges to return your monies, both Tesco and PayPal are aware that for refunds of monies £10-30 customers will not follow through as it cost more to get the monies back. This is a legal loophole and corporate scam which Tesco should clearly display and note on their online system as they offer no alternative other than PayPal even as a guest customer to pay. Tesco would not be a shop that I could recommend and ask shoppers to be aware of what Tesco don't print on the website. This site also limits your feedback as you can only select one area of previous communication I have used Live Chat, email, call and contacted the CEO all to no avail as they use the hidden GDPR mince and PayPal as their get out of refund clause, Has shopping really become so poor that corporate companies have resulted to what is basically obtaining monies through false pretences”

Helpful Report

Posted 7 years ago

“I have used the click and collect service a few times now and despite the usual oddly-chosen substitutions my last visit was a shambles. I arrived at Tesco's at around 6.10/6.15 and did not leave until 7pm. If I wanted to spend 45 minutes doing my shopping I would of gone in and done it myself! When I arrived there was a queue and I patiently waited. The lady serving everyone (although she was polite) was only serving the first car under the canopy, meaning we had to wait for them to pack their shopping themselves whilst she clearly could have been serving the second car as well. The first car was packing their items whilst she was just standing there, only when they left did she serve the second car and just stood there again. Surely it would be sensible to have two cars being packed at the same time? After 7 of us now in the queue finally got to the second spot when the lady decided to have a mothers meeting with the customer in front of me. Do we really need to be having mothers meetings when people have got other things to do ? I think there are meeting places for those kind of things. 5 minutes later when she decided to start work again they were served, after another quick chat I got in. Whats the point of click and collect if I could do my own shopping (and get the products I want) in a short time frame?? The lady also asked me to switch off my car engine, we can sit there for 45 minutes yet she can't be near our engine when she tries to have a mothers meeting? I complained to Tesco who confirmed that the staff member should be serving two people however didn't say my 45 minute wait was unacceptable! and said they would give me a £10 coupon to shop there again... I don't think so !!!!!”

Helpful Report

Posted 7 years ago

“Purchased a pay as you go sim, initial top-up was online, Tesco CS, when contacted will only accept security questions based on the phone account which failed to initiate as Tesco failed to issue the required Pin to allow the system to activate. When you apply to them they will not deal with you as they hide behind stating that its GDPR rules this is an insult to the general public by trying to state Tesco policy is GDPR they are not the same. They hide the fact that when you make such purchase they provide online payment via PayPal, this removes Tesco from requiring to issue any refund as you are no longer covered by the consumer act as PayPal are the paying customer, not you. To regain a refund from PayPal this involves you incurring call charges to the US or admin charges to return your monies, both Tesco and PayPal are aware that for refunds of monies £10-30 customers will not follow through as it cost more to get the monies back. This is a legal loophole and corporate scam which Tesco should clearly display and note on their online system as they offer no alternative other than PayPal even as a guest customer to pay. Tesco would not be a shop that I could recommend and ask shoppers to be aware of what Tesco don't print on the website. This site also limits your feedback as you can only select one area of previous communication I have used Live Chat, email, call and contacted the CEO all to no avail as they use the hidden GDPR mince and PayPal as their get out of refund clause, Has shopping really become so poor that corporate companies have resulted to what is basically obtaining monies through false pretences”

Helpful Report

Posted 7 years ago

“I purchased the new pizza company meal deal £10 I expected it to be very similar to dominos but cheaper value as the brand and packaging looked really good. Except when we took it home and opened the pizza box it was not what it said on the packet. It states fully loaded pizza yet there was the smallest shaving of cheese that hardly even cover the pizza and the smallest amount of toppings that didn't cover quarter of the pizza. I wanted to take it back there and then but decided just to try it anyway. Well the meal did not get eaten it was awful a massive disappointment and con. I feel lied to. scammed.”

Helpful Report

Posted 7 years ago

“Tesco own brand Chicken and gravy pies Only 3 small pieces of Chicken the rest gravy in the pie!”

Helpful Report

Posted 7 years ago

“I ordered my baby's milk powder on 1st Jan which was supposed to get delivered on 8th Jan evening. I got the text in the afternoon of 8th stating delivery window for my order. After couple of hours got a call from Bletchley store in Milton Keynes that they are not going to deliver my order. Not even tomorrow!! Called customer services and they said there was no delivery last night so store cancelled the order!! This is ridiculous. My baby's food has run out now and i have to rush to the store in this cold to get her milk powder. If Tescos are going to continue service like this, don't know how many customers will still use them? So, if you reallt want to buy something and get it delivered then tesco is not the place for you. They just play a game where there is no actual transfer of goods!! And yes they do charge for the delivery, then also they don't want to deliver- how nice!!”

Helpful Report

Posted 7 years ago

“Poor on line shopping delivery service. Don't turn up, turn up outside the chosen time slot, poor substitutes, damaged goodsetc. Cancelled my delivery plan totally useless”

Helpful Report

Posted 7 years ago

“Since Tesco is trying to force their own pasta brands on customers I have no alternative but to go to another shop! Tesco pasta is absolutely rubbish! No way I'll buy those! Zero stars to Tesco. Same for the meat or fish counter they have. Not fresh at all and the fish section is mostly from frozen! Shame on YOU TESCO! RIP OFF!”

Helpful Report

Posted 7 years ago

“Found a dead Cockroach in my fruit punnet. Absolutely disgusting and Tesco couldn’t care less.......makes me wonder what type of environment our food is prepared/packed in, because I know for sure it isn’t a clean one!”

Helpful Report

Posted 7 years ago

“On numerous occasions I purchased supposedly fresh foods and found that the refrigerated truck had actually frozen the product. Tesco is going down hill and at the small stores charging a fortune. We where better off without you.”

Helpful Report

Posted 7 years ago

“I ordered a delivery but unfortunately had a slip on the stairs as it arrived. The driver rang me, I explained and asked me if I needed an ambulance. I replied no . Within 5 mins I was laying on my sofa. The next thing I know I have 2 policemen and a paramedic walking into my up stairs lounge when the house was locked. How would you feel about that??? This was all as a result of Tesco! It happened on 13/11/18 but no answers to any questions raised. They claim they didn't break into my house but they rang the emergency services. What a waste of their time. I had 5 policemen here and a paramedic!!! The emergency services should sue them for wasting their time!! Nothing could get any worse I'll order my deliverer ids from elsewhere in the future!! Message is don't bother with Tesco online they just don't care about their customers.”

Helpful Report

Posted 7 years ago

“Tesco is a good shop but delivery drivers are lunatics. Phillip Street in Hoole is 20mph Not 60mph.”

Helpful Report

Posted 7 years ago

“I have ordered party sandwich platters to collect tomorrow . At 10am today they rang me to say they were not available and could not swap to different ones as I had missed the lead time they need for an order but it us ok to cancel my order when I now have no chance of ordering elsewhere. They suggested buying packets of sandwiches and cutting in half- that just added insult to injury. Remember just because you ordered it they do not have to keep their part.”

Helpful Report

Posted 7 years ago

“I don't usually shop at tesco, largely because many items are over priced compared to the same products elsewhere. The last purchase I made only went to confirm this. I bought the tesco finest lasagne and cottage pie and both were absolute tasteless rubbish with the tiniest amount of meat in each of them. The lasagne was completely bland and the cottage pie had a herb crust which was the only taste in the dish, the layer of meat was miniscule and tasted of nothing. I rarely buy ready made meals but the comparable ones I have bought in Aldi for my mother in law have far far exceeded the tesco ones and were half the price!!!!”

Helpful Report

Posted 7 years ago

“Everything was out of date or not available when delivered. This is not the first time.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews