Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed Christmas order only to find many items not available !”

Helpful Report

Posted 6 years ago

“Purchased this on the phone as i wanted to make sure i was able to get the priority Christmas bookings. Was told it was all fine and when to go online for a slot, needed as going on a large family holiday so trying to shop for 12 people for over a week would be a nightmare. I only purchased this for the priority slot as i don't need home delivery. Pre filled my basket almost £800 worth of shopping the day before the slots opened i rang with a question only to be told i had been given the wrong info, i couldn't have the priority booking and had wasted my vouchers. Complained stating my issues told there was nothing they could except speak to the advisor so she didn't do it again. Thankyou Tesco i am up the creek withno paddles and a big hole in my boat. Angry is putting it mild.”

Helpful Report

Posted 6 years ago

“Absolutely tasteless prawn linguine. Hard nasty prawns and slimey linguine. Do not buy.”

Helpful Report

Posted 6 years ago

“Disgusting company. Greedy .glenrothes food bank lost out due to their greed . Beware shoppers as the final price of your shopping is only a guide and may go up on the day .I was told to have an extra 20 pound in my account”

Helpful Report

Posted 6 years ago

“your employees specially managers are rude and do not care about customers. This particular employee who happens to be a manager also was very rude and other customers have also witnessed him being very rude in the past also. Something should be done about this individual!”

Helpful Report

Posted 6 years ago

“don't bother with ww3w.tescoviews.com, even if you have a valid, recent receipt, it still keeps making stupid excuses to stop you from leaving feedback.”

Helpful Report

Posted 6 years ago

“Decided to use Tesco home delivery service to do a weekly shop when recovering from illness. 1st week was ok. 2nd week was awful. There was a note to say 1 item had a short use by date. I checked this item at the time of delivery and accepted it. The next day I discovered most of the fresh food had very short use by dates. The little gem lettuce were already a slimy mess and had to be thrown away. I rang customer service. They refunded the items, but there was no apology. So one star for quality of produce and for customer service. I will not be shopping at Tesco in store or on line in the future.”

Helpful Report

Posted 6 years ago

“Customer service is terrable if they don't like the job find something else. Tesco express in wardley Swinton. Complained about some certain staff in the past.”

Helpful Report

Posted 6 years ago

“Tesco cafe in amesbury has bad service I waited over 45 mins for food last Friday only one girl serving and cooking when the good came it was disgusting this cafe used to be great for food standard and since the he staff management has changed its gone down hill I won't be returning as a lot of other people ok have spoke to have had the same experience”

Helpful Report

Posted 6 years ago

“General: The delivery is never on time frame. Specific to last night order (Oct 31): The driver lied about road closure and calling which stupid to lie about given that these can be proven. The customer service did not call back to update today and we should call to find out that our order is cancelled after two phone calls later. They refused to expedite the delivery and refused to update on their CLAIMED investigation about this delivery. Who knows whether they will actually investigate. The company should do better on estimating. We live in central london. You can't forever blame the traffic. The traffic should be counted in the time slot.”

Helpful Report

Posted 6 years ago

“I brought some muffins for my other half and they were horrible and disappointed him a lot I'm really upset with the quality of tescos and will not buyet baked goods from there again”

Helpful Report

Posted 6 years ago

“I used to purchase Tesco's Value Fruit Cocktail Trifle probably more often than I should. However the 'Miss Molly' bdanded one that has replaced it is awful and I won't buy it. Please bring the old one back.”

Helpful Report

Posted 6 years ago

“Could not raise a smile during whole experience from start to end... very poor and disappointing service.”

Helpful Report

Posted 6 years ago

“I AM NOT HAPPY WITH THE STANDARD OF CUSTOMER SERVICE”

Helpful Report

Posted 6 years ago

“Their online grocery delivery has let me down on more than one occasion when they have literally failed to deliver. Added to this radio silence and BS from the customer service call centre. Communication is AWOL! This doesn't help nor does their unapologetic and cocky attitude the following day.”

Helpful Report

Posted 6 years ago

“I went to Tesco york Clifton moor for breakfast. It’s was absolutely disgusting. The bacon was well salty, mushroom undercooked, tomatoes was undercooked, no beans, the best bit was the egg and toast, never again with I go there!!! The was dirty and the knifes and folks were dirty!!”

Helpful Report

Posted 6 years ago

“Unsafe for families with children as homeless are harassing for money on all entry and exit points especially where we are validating or parking tickets. My kids did not feel safe and it took them nearly 2 weeks for get over what they experienced. To improve repeat business at Slough Tesco please remove all homeless off your site.”

Helpful Report

Posted 6 years ago

“it took me a week and 5 service agents to find out that they do not have any delivery slots to Galway, Ireland. This wasted about 3 hours of my time - not impressed - don't advertise you deliver somewhere - when you don't !!”

Helpful Report

Posted 6 years ago

“I played hide and seek with my son coral, I still haven't found him. its been 4 years! Tesco's is a very large place!”

Helpful Report

Posted 6 years ago

“my leg fell of in isle 6”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews