Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The manager Gary at the Prestwich Superstore in Manchester needs to be retrained in customer service. He is cocky,immature and arrogant. On my last visit to the he was unnecessarily confrontational, shouting " Get out of my store" and " youre barred"”

Helpful Report

Posted 7 years ago

“I'm a disabled women who lives in a small block of flats I have lung and heart troubles which is why I do home delivery as my building has no lift and 54+ stairs to my front door on repeated occasions now tescos fail to deliver for no reason and I have to wait days for a refund disgusting treatment of the disabled”

Helpful Report

Posted 7 years ago

“I was over charged by over £20 for items I hadn't ordered. My order was also not complete with no subs and no explanation. Eventually sorted out, but not without NUMEROUS emails and me becoming more and more disgruntled.”

Helpful Report

Posted 7 years ago

“Very unimpressed and will not be buying from Tescos again. I purchased a smart TV back in July. My parents collected and paid for it on my behalf. They had a dreadful experience in store, where they were told no one could help them with the TV. They are pensioners and struggled down the escalators resulting in a near accident. My parents were very shaken up. They accidently got the points put on their club card. Tescos will not transfer them to mine even with verication from my parents, they say they cannot do this. We have offered to put it in writing, but have flatly refused to transfer them., which I find very disappointing and unreasonable. They have lost my custom”

Helpful Report

Posted 7 years ago

“I did order for 36,27. I had email for 36,27, but when I received my delivery a few days later ,I received a receipt for 46,27. The answer from Tesco-"Thanks for taking the time to contact Tesco Grocery Home Shopping. I am sorry to see that you order is dearer than you had thought it would be, On checking your order the reason why you have charged £46.27 is because the offer on Dr. Oetker Ristorante Pizza Mozzarella 335g and Dr. Oetker Rist Pizza Pepperoni Salame 320g had finish on the 06/08/18 and that you didn't get the offer. For your information if a Offer on any products finish on the a date before your order gets picked for delivery then you would be charged the price of that product on that day. I hope this answer your question. If you’ve any further queries, then please don’t hesitate to get in touch. Take care & enjoy the rest of the day. Kind regards Raymond Simpson Grocery Customer Service Tesco Customer Engagement Centre”

Helpful Report

Posted 7 years ago

“It's ALWAYS a bad experience if you have to go there cause you're in a hurry and too far from a competitor. The utter contempt they hold their customers in is reinforced by the latest TV ad, in which they advertise steak but warn us not to lick our television set in the belief that the picture might taste of steak. They really don't understand the concept of appreciating or respecting customers, do they ?”

Helpful Report

Posted 7 years ago

“Not even a thank you. This is not the first time I’ve experienced poor customer service at Tesco but this lady takes the biscuit. This has happened several times and is always with the same person and it happened again today. She never acknowledges me or smile and doesn’t even say thank you,she’s like that all the time towards me for some unknown reason. I’ve always been polite and courteous towards her and all I get from her is a blank stare into space and get told the amount I need to pay. She’s works at the Tulse Hill petrol station Tesco local, I don’t know her name, she’s a old grumpy lady that’s seen better days. I’m not asking for much from Tesco, a thank you every now and then would suffice but a won’t be holding my breath.”

Helpful Report

Posted 7 years ago

“If I could give no stars I would. Ordered a present over a month and a half ago and every week they keep telling me it’s on its way when I ring them. The last time I rang them they said it was still not dispatched”

Helpful Report

Posted 7 years ago

“Very rude and unprofessional response when I asked for a 10p bag( turned her face otherside and said take this in a very rude way ) . Very disappointed I came very happily after finishing my work on the way to home but that shopping experience made me really upset because of the self service assistant’s (Charlotte (this was the name on her name badge) very unprofessional service at Jarman park Tesco at Hemel Hempstead. I’m not going to stop shopping in there because of a one Silly customer assistant but definitely not if I want to go home happier or maintain a good mood. Also I have to mention I rarely see a bad assistant like her in this store and the rest of all are kind, polite, & very freiendly towards me whenever I’m there for shopping by myself or with my family.Thank you for them..”

Helpful Report

Posted 7 years ago

“Bad. Tesco at whim fell way gravesend been shopping there since open spend 200 plus a week no more every time I go over in summer no beer or wine in fridges come on its summer gone over afternoon 2 o'clock beer not in fridge complain resent to other shop as usual went back 7 o'clock today told staff beer still in crates they laugh ed last summer has hapened about six times in crates out back stacking shelves with toilet rolls and tins management terrible no more I”

Helpful Report

Posted 7 years ago

“Had a delivery last night 03/07/2018 and the second one, last delivery was very poor and this one was diabolical , missing items of Tia Maria (same as last time), TESCO'S have gone down hill and only care about money and nothing else, so long as you spend they are happy!! THE GOOD NEWS IS THAT...SAINSBURYS, ASDA, MORRISSONS ALL GET IT RIGHT!!!!! WAKE UP TESCO'S”

Helpful Report

Posted 7 years ago

“Everything, lack of communication non return of phone calls etc etc”

Helpful Report

Posted 7 years ago

“Thank goodness they are closing down. Have had a terrible experience and still not resolved. An absolute shambles”

Helpful Report

Posted 7 years ago

“Appalling Customer Service”

Helpful Report

Posted 7 years ago

“Paid £25.00 for delivery, took day off work as chose date delivery didn't turn up no call no tx I contacted website delivery scheduled next day, 9.20am - 12.20am took another day off delivery turned up 2.45 poor service”

Helpful Report

Posted 7 years ago

“I hav shopped with tesco for 40 years in store and online now as I am housebound and disabled on a recent delivery I had delivered 3 items were 5 days out of date this was fresh cooked meats and fresh chicken breast which was out of date on the day of delivery (which was charged at full price ) I rang customer service who were very good who informed me the store manager would phone me after waiting 4 days and being prompted by service customer man I got a call from a very rude man who practically called me a liarer in that moment I put phone done my biggest regret is my daughter who noticed out of date items threw them away other wise I would hav contacted trading standards I and my family will never shop with tesco again loyalty doesn’t mean anything for tesco”

Helpful Report

Posted 7 years ago

“Seem to now have a policy of buying with shorter dates and then moving said rubbish onto their online customers. Sick of receiving goods which have a couple of days on resulting in me having to go shopping. What is the point in shopping online if I have then make a special journey to a supermarket afterwards to replace things? When you call their customer service they are like a programmed robot, and politeness which comes across in a sarcastic manner. They clearly couldn't care less when I told them I would shop elsewhere, or was annoyed. I just got the generic 'ok, SIR, that is your right to do so. Yes, Thankyou. Can't wait to read about them closing down to be honest. Wouldn't come as a surprise.”

Helpful Report

Posted 7 years ago

“I ordered a big delivery from Tesco on a Saturday at 3pm, when I returned after a week of half term vacation with nothing in my fridge. The delivery was due between 3-4pm when I got a call that my credit card was not going through. When I called them back after 5 minutes they said it was a mistake on their end and it had gone through already. They took no credit card details from me. Then I got a text from their driver that the delivery will be 20 minutes late and will arrive at 4.20pm. Till 5pm no one came. I called them a few times being put on hold for over ten minutes. Then a lady picks up and says she doesn’t know where my order is. She spoke to the store who couldn’t confirm anything till 7pm. They had charged my card but would tell me whether delivery would come or not. Being a family of 5 I told her that I would need to call a takeaway. She send me compensation for a e voucher of £15 for my next shop on Tesco. The delivery came much after 7pm. At 5.30pm being hungry I ordered a takeaway costing me £43.33 for 5 of us. Tesco customer care emailed me after 2 days that they wouldn’t refund me the take away I ordered. I had registered to 6 month plan to weeks ago costing £6.99 a month. I told them I am quite disappointed I had to pay for takeaway due to their fault and hence won’t be ordering with them anymore and hence won’t be using the delivery saver or e voucher. They said they would still charge me for full £6.99 of 4 week delivery charge even though I used 2 weeks out of it, won’t refund takeaway cost and the voucher they gave would only be available online shopping. Offcourse as they cancelled my delivery saver 2 weeks prior and charged me for 4 weeks giving me an e voucher was senseless. And why would I order on such a horrible service again??? Ridiculous. Zero rating and I am thinking of writing to consumer courts”

Helpful Report

Posted 7 years ago

“Staff not paying attention too busy chatting with other staff. Long waiting time for food to arrive but no mention of this when I ordered. This was a shame as the food was good when delivered but I don't know that I will use this service again”

Helpful Report

Posted 7 years ago

“Avoid Avoid and Avoid! I ordered a delivery for the next morning between 7 and 8am and it never turned up. I have a 3 year old who was expecting her breakfast. I called the store over 3 times and all i got were different call centers. They had me on hold for hours because the stores line was apparently busy. After finally getting through to them they reported back telling me that they attempted to knock at my door and call my phone. I had not receieved any phone call or a knock at thr door and if i so happened to of not heard them knock then atleast leave a note behind except nothing was left behind . At 12.35pm they then said they cannot deliber until tomorrow. I asked for a refund i had to wait a further 20 mins for this and they said i would get the refund in 3 -5 working days. As a single mum and a student i was very upset to hear this as i had no money left to do some emergency shopping and my daughter hasnt yet had her breakfast. You dont actually ever get to communicate with the store only call centers in scotland so these people have not a care in the world they just pretend to care , but really they are nothing to do with tescos and they are just recieving all of the complaints for them. This is now the worst company i have ever dealt with . Be sure i will never order from tescos again. Up till now no email , text or note to apologise or organise another delivery or even what will happen next with my money. Absolutely nothing i am just outraged at the lack of communication. This company should not be allowed to take peoples money before the delivery.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews