Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco customer service skill need addressing very rude staff”

Helpful Report

Posted 7 years ago

“Categories jenny For companies jenny United Kingdom 3 Reviews 614 Reads 1 Useful Review of Tescodirect jenny 3 reviews We ordered two Earley sofa's and a foot stool from Tesco Direct earlier this year, it arrived late April delivered by people who told us "we haven't delivered sofa's before" the result the backs of both items damaged and one leg missing and a lot of stress and inconvenience. We contacted Tesco Direct immediately; they arranged for a replacement leg to be sent, asked for pictures of the damage and eventually compensated us as we couldn't face the stress of a refund or replacement! we really wish now we had opted for refund, within weeks the padding on the arms had started to slip and leave dips, it was very uncomfortable. We again contacted Tesco Direct to find they and the company who made the sofa's had gone out of business but they did agree to send a technician to inspect the damage and although it took some time to get him here he did make a thorough inspection, telling us that while it was not a design fault as such; it did need attention and he would recommend that a further rail be installed in each arm and the padding replaced. We heard nothing from Tesco for over two weeks, this was not a surprise since we have found that customer care at Tesco is a best spasmodic, with some customer care operatives being focused and pro active and others tossing customer queries like hot potatos! we eventually contacted them again to be told "no further action, it is not a design fault"! we have tried to explain that while it might not be a design fault it most certainly is a manufacturing fault since all four arms have deteriorated in the same way. Their only suggestion was that we contact the furniture ombudsman. Since the furniture is not suitable for the purpose intended and sinceTesco have been the ones to take our money we feel this is in direct conflict with our consumer rights. So; anyone who didn't get delivery and have had your money refunded, you have been very fortunate. Take this as a warning and spend you money anywhere but Tesco.”

Helpful Report

Posted 7 years ago

“Did not turn up delivering my food, they said they called me 3 times but no missed calls on th phone. I will be changing to another supermarket!”

Helpful Report

Posted 7 years ago

“The staff are rude and the latest tv ad about licking the telly is a disgrace tv,s can be static and tesco,s should know better .”

Helpful Report

Posted 7 years ago

“The manager Gary at the Prestwich Superstore in Manchester needs to be retrained in customer service. He is cocky,immature and arrogant. On my last visit to the he was unnecessarily confrontational, shouting " Get out of my store" and " youre barred"”

Helpful Report

Posted 7 years ago

“I'm a disabled women who lives in a small block of flats I have lung and heart troubles which is why I do home delivery as my building has no lift and 54+ stairs to my front door on repeated occasions now tescos fail to deliver for no reason and I have to wait days for a refund disgusting treatment of the disabled”

Helpful Report

Posted 7 years ago

“I was over charged by over £20 for items I hadn't ordered. My order was also not complete with no subs and no explanation. Eventually sorted out, but not without NUMEROUS emails and me becoming more and more disgruntled.”

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Posted 7 years ago

“Very unimpressed and will not be buying from Tescos again. I purchased a smart TV back in July. My parents collected and paid for it on my behalf. They had a dreadful experience in store, where they were told no one could help them with the TV. They are pensioners and struggled down the escalators resulting in a near accident. My parents were very shaken up. They accidently got the points put on their club card. Tescos will not transfer them to mine even with verication from my parents, they say they cannot do this. We have offered to put it in writing, but have flatly refused to transfer them., which I find very disappointing and unreasonable. They have lost my custom”

Helpful Report

Posted 7 years ago

“I did order for 36,27. I had email for 36,27, but when I received my delivery a few days later ,I received a receipt for 46,27. The answer from Tesco-"Thanks for taking the time to contact Tesco Grocery Home Shopping. I am sorry to see that you order is dearer than you had thought it would be, On checking your order the reason why you have charged £46.27 is because the offer on Dr. Oetker Ristorante Pizza Mozzarella 335g and Dr. Oetker Rist Pizza Pepperoni Salame 320g had finish on the 06/08/18 and that you didn't get the offer. For your information if a Offer on any products finish on the a date before your order gets picked for delivery then you would be charged the price of that product on that day. I hope this answer your question. If you’ve any further queries, then please don’t hesitate to get in touch. Take care & enjoy the rest of the day. Kind regards Raymond Simpson Grocery Customer Service Tesco Customer Engagement Centre”

Helpful Report

Posted 7 years ago

“It's ALWAYS a bad experience if you have to go there cause you're in a hurry and too far from a competitor. The utter contempt they hold their customers in is reinforced by the latest TV ad, in which they advertise steak but warn us not to lick our television set in the belief that the picture might taste of steak. They really don't understand the concept of appreciating or respecting customers, do they ?”

Helpful Report

Posted 7 years ago

“Not even a thank you. This is not the first time I’ve experienced poor customer service at Tesco but this lady takes the biscuit. This has happened several times and is always with the same person and it happened again today. She never acknowledges me or smile and doesn’t even say thank you,she’s like that all the time towards me for some unknown reason. I’ve always been polite and courteous towards her and all I get from her is a blank stare into space and get told the amount I need to pay. She’s works at the Tulse Hill petrol station Tesco local, I don’t know her name, she’s a old grumpy lady that’s seen better days. I’m not asking for much from Tesco, a thank you every now and then would suffice but a won’t be holding my breath.”

Helpful Report

Posted 7 years ago

“If I could give no stars I would. Ordered a present over a month and a half ago and every week they keep telling me it’s on its way when I ring them. The last time I rang them they said it was still not dispatched”

Helpful Report

Posted 7 years ago

“Very rude and unprofessional response when I asked for a 10p bag( turned her face otherside and said take this in a very rude way ) . Very disappointed I came very happily after finishing my work on the way to home but that shopping experience made me really upset because of the self service assistant’s (Charlotte (this was the name on her name badge) very unprofessional service at Jarman park Tesco at Hemel Hempstead. I’m not going to stop shopping in there because of a one Silly customer assistant but definitely not if I want to go home happier or maintain a good mood. Also I have to mention I rarely see a bad assistant like her in this store and the rest of all are kind, polite, & very freiendly towards me whenever I’m there for shopping by myself or with my family.Thank you for them..”

Helpful Report

Posted 7 years ago

“Bad. Tesco at whim fell way gravesend been shopping there since open spend 200 plus a week no more every time I go over in summer no beer or wine in fridges come on its summer gone over afternoon 2 o'clock beer not in fridge complain resent to other shop as usual went back 7 o'clock today told staff beer still in crates they laugh ed last summer has hapened about six times in crates out back stacking shelves with toilet rolls and tins management terrible no more I”

Helpful Report

Posted 7 years ago

“Had a delivery last night 03/07/2018 and the second one, last delivery was very poor and this one was diabolical , missing items of Tia Maria (same as last time), TESCO'S have gone down hill and only care about money and nothing else, so long as you spend they are happy!! THE GOOD NEWS IS THAT...SAINSBURYS, ASDA, MORRISSONS ALL GET IT RIGHT!!!!! WAKE UP TESCO'S”

Helpful Report

Posted 7 years ago

“Everything, lack of communication non return of phone calls etc etc”

Helpful Report

Posted 7 years ago

“Thank goodness they are closing down. Have had a terrible experience and still not resolved. An absolute shambles”

Helpful Report

Posted 7 years ago

“Appalling Customer Service”

Helpful Report

Posted 7 years ago

“Paid £25.00 for delivery, took day off work as chose date delivery didn't turn up no call no tx I contacted website delivery scheduled next day, 9.20am - 12.20am took another day off delivery turned up 2.45 poor service”

Helpful Report

Posted 7 years ago

“I hav shopped with tesco for 40 years in store and online now as I am housebound and disabled on a recent delivery I had delivered 3 items were 5 days out of date this was fresh cooked meats and fresh chicken breast which was out of date on the day of delivery (which was charged at full price ) I rang customer service who were very good who informed me the store manager would phone me after waiting 4 days and being prompted by service customer man I got a call from a very rude man who practically called me a liarer in that moment I put phone done my biggest regret is my daughter who noticed out of date items threw them away other wise I would hav contacted trading standards I and my family will never shop with tesco again loyalty doesn’t mean anything for tesco”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews