Name: Tesco Direct
Rating: 3.24

“Not even a thank you. This is not the first time I’ve experienced poor customer service at Tesco but this lady takes the biscuit. This has happened several times and is always with the same person and it happened again today. She never acknowledges me or smile and doesn’t even say thank you,she’s like that all the time towards me for some unknown reason. I’ve always been polite and courteous towards her and all I get from her is a blank stare into space and get told the amount I need to pay. She’s works at the Tulse Hill petrol station Tesco local, I don’t know her name, she’s a old grumpy lady that’s seen better days. I’m not asking for much from Tesco, a thank you every now and then would suffice but a won’t be holding my breath.”

Helpful Report

Posted 7 years ago

“If I could give no stars I would. Ordered a present over a month and a half ago and every week they keep telling me it’s on its way when I ring them. The last time I rang them they said it was still not dispatched”

Helpful Report

Posted 7 years ago

“Very rude and unprofessional response when I asked for a 10p bag( turned her face otherside and said take this in a very rude way ) . Very disappointed I came very happily after finishing my work on the way to home but that shopping experience made me really upset because of the self service assistant’s (Charlotte (this was the name on her name badge) very unprofessional service at Jarman park Tesco at Hemel Hempstead. I’m not going to stop shopping in there because of a one Silly customer assistant but definitely not if I want to go home happier or maintain a good mood. Also I have to mention I rarely see a bad assistant like her in this store and the rest of all are kind, polite, & very freiendly towards me whenever I’m there for shopping by myself or with my family.Thank you for them..”

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Posted 7 years ago

“Bad. Tesco at whim fell way gravesend been shopping there since open spend 200 plus a week no more every time I go over in summer no beer or wine in fridges come on its summer gone over afternoon 2 o'clock beer not in fridge complain resent to other shop as usual went back 7 o'clock today told staff beer still in crates they laugh ed last summer has hapened about six times in crates out back stacking shelves with toilet rolls and tins management terrible no more I”

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Posted 7 years ago

“Had a delivery last night 03/07/2018 and the second one, last delivery was very poor and this one was diabolical , missing items of Tia Maria (same as last time), TESCO'S have gone down hill and only care about money and nothing else, so long as you spend they are happy!! THE GOOD NEWS IS THAT...SAINSBURYS, ASDA, MORRISSONS ALL GET IT RIGHT!!!!! WAKE UP TESCO'S”

Helpful Report

Posted 7 years ago

“Everything, lack of communication non return of phone calls etc etc”

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Posted 7 years ago

“Thank goodness they are closing down. Have had a terrible experience and still not resolved. An absolute shambles”

Helpful Report

Posted 7 years ago

“Appalling Customer Service”

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Posted 7 years ago

“Paid £25.00 for delivery, took day off work as chose date delivery didn't turn up no call no tx I contacted website delivery scheduled next day, 9.20am - 12.20am took another day off delivery turned up 2.45 poor service”

Helpful Report

Posted 7 years ago

“I hav shopped with tesco for 40 years in store and online now as I am housebound and disabled on a recent delivery I had delivered 3 items were 5 days out of date this was fresh cooked meats and fresh chicken breast which was out of date on the day of delivery (which was charged at full price ) I rang customer service who were very good who informed me the store manager would phone me after waiting 4 days and being prompted by service customer man I got a call from a very rude man who practically called me a liarer in that moment I put phone done my biggest regret is my daughter who noticed out of date items threw them away other wise I would hav contacted trading standards I and my family will never shop with tesco again loyalty doesn’t mean anything for tesco”

Helpful Report

Posted 7 years ago

“Seem to now have a policy of buying with shorter dates and then moving said rubbish onto their online customers. Sick of receiving goods which have a couple of days on resulting in me having to go shopping. What is the point in shopping online if I have then make a special journey to a supermarket afterwards to replace things? When you call their customer service they are like a programmed robot, and politeness which comes across in a sarcastic manner. They clearly couldn't care less when I told them I would shop elsewhere, or was annoyed. I just got the generic 'ok, SIR, that is your right to do so. Yes, Thankyou. Can't wait to read about them closing down to be honest. Wouldn't come as a surprise.”

Helpful Report

Posted 7 years ago

“I ordered a big delivery from Tesco on a Saturday at 3pm, when I returned after a week of half term vacation with nothing in my fridge. The delivery was due between 3-4pm when I got a call that my credit card was not going through. When I called them back after 5 minutes they said it was a mistake on their end and it had gone through already. They took no credit card details from me. Then I got a text from their driver that the delivery will be 20 minutes late and will arrive at 4.20pm. Till 5pm no one came. I called them a few times being put on hold for over ten minutes. Then a lady picks up and says she doesn’t know where my order is. She spoke to the store who couldn’t confirm anything till 7pm. They had charged my card but would tell me whether delivery would come or not. Being a family of 5 I told her that I would need to call a takeaway. She send me compensation for a e voucher of £15 for my next shop on Tesco. The delivery came much after 7pm. At 5.30pm being hungry I ordered a takeaway costing me £43.33 for 5 of us. Tesco customer care emailed me after 2 days that they wouldn’t refund me the take away I ordered. I had registered to 6 month plan to weeks ago costing £6.99 a month. I told them I am quite disappointed I had to pay for takeaway due to their fault and hence won’t be ordering with them anymore and hence won’t be using the delivery saver or e voucher. They said they would still charge me for full £6.99 of 4 week delivery charge even though I used 2 weeks out of it, won’t refund takeaway cost and the voucher they gave would only be available online shopping. Offcourse as they cancelled my delivery saver 2 weeks prior and charged me for 4 weeks giving me an e voucher was senseless. And why would I order on such a horrible service again??? Ridiculous. Zero rating and I am thinking of writing to consumer courts”

Helpful Report

Posted 7 years ago

“Staff not paying attention too busy chatting with other staff. Long waiting time for food to arrive but no mention of this when I ordered. This was a shame as the food was good when delivered but I don't know that I will use this service again”

Helpful Report

Posted 7 years ago

“Avoid Avoid and Avoid! I ordered a delivery for the next morning between 7 and 8am and it never turned up. I have a 3 year old who was expecting her breakfast. I called the store over 3 times and all i got were different call centers. They had me on hold for hours because the stores line was apparently busy. After finally getting through to them they reported back telling me that they attempted to knock at my door and call my phone. I had not receieved any phone call or a knock at thr door and if i so happened to of not heard them knock then atleast leave a note behind except nothing was left behind . At 12.35pm they then said they cannot deliber until tomorrow. I asked for a refund i had to wait a further 20 mins for this and they said i would get the refund in 3 -5 working days. As a single mum and a student i was very upset to hear this as i had no money left to do some emergency shopping and my daughter hasnt yet had her breakfast. You dont actually ever get to communicate with the store only call centers in scotland so these people have not a care in the world they just pretend to care , but really they are nothing to do with tescos and they are just recieving all of the complaints for them. This is now the worst company i have ever dealt with . Be sure i will never order from tescos again. Up till now no email , text or note to apologise or organise another delivery or even what will happen next with my money. Absolutely nothing i am just outraged at the lack of communication. This company should not be allowed to take peoples money before the delivery.”

Helpful Report

Posted 7 years ago

“Avoid Avoid and Avoid! I ordered a delivery for the next morning between 7 and 8am and it never turned up. I have a 3 year old who was expecting her breakfast. I called the store over 3 times and all i got were different call centers. They had me on hold for hours because the stores line was apparently busy. After finally getting through to them they reported back telling me that they attempted to knock at my door and call my phone. I had not receieved any phone call or a knock at thr door and if i so happened to of not heard them knock then atleast leave a note behind except nothing was left behind . At 12.35pm they then said they cannot deliber until tomorrow. I asked for a refund i had to wait a further 20 mins for this and they said i would get the refund in 3 -5 working days. As a single mum and a student i was very upset to hear this as i had no money left to do some emergency shopping and my daughter hasnt yet had her breakfast. You dont actually ever get to communicate with the store only call centers in scotland so these people have not a care in the world they just pretend to care , but really they are nothing to do with tescos and they are just recieving all of the complaints for them. This is now the worst company i have ever dealt with . Be sure i will never order from tescos again. Up till now no email , text or note to apologise or organise another delivery or even what will happen next with my money. Absolutely nothing i am just outraged at the lack of communication. This company should not be allowed to take peoples money before the delivery.”

Helpful Report

Posted 7 years ago

“Delivery of washing machine was fast and on time. Sadly when we unpacked the machine we noticed a fault. An engineer was sent out who agreed a replacement. 9 days later I am still waiting for Tesco direct to resolve the issue. I have called Tesco direct no less than 12 times. Absolutely awful service. I am so angry and frustrated that I have a broken washing machine and they still have my money and haven't sorted a replacement.”

Helpful Report

Posted 7 years ago

“TOTALLY DISCRACEFULL EXPERIENCE WHILST RINGING TESCO CUSTOMER SERVICES IN GLASGOW, THANK GOD THERE ARE BETTER SUPERMARKETS OUT THERE THAT ARE HAPPY TO HELP”

Helpful Report

Posted 7 years ago

“I would have given a Zero rating if I could have. Despite having waited over two weeks for the delivery date and having intentionally taken time out to wait all day at home for the delivery, it just didn’t show up and no one at Tesco could tell me why not, where it was or when it was coming. I’d even had a call the day before from the courier confirming that they were coming - liars. As for Tescos Tracking System it was next to useless with ‘dispatched’ being the only insight I could get - very helpful NOT. Customer Service staff were pleasant but couldn’t even contact the courier other than by email and despite promising a call back no call received. I now have no idea if or when my delivery will take place. I thought ordering online would be easier, I wish I’d just gone to a shop. This is absolutely the last time I order anything from Tesco Direct.”

Helpful Report

Posted 7 years ago

“I have ordered a Smart Bladeless fan for £39.98 as it was advertised on the online shop.when I collected my order I found it funny because I found a "Samosa" maker inside. Later I figured it out that they have made a initial pricing mistake on the Fan , so instead sending the fan they cheekily sent me another item for the price that I've paid to cover up their mistake. I went to the customer service desk to return the wrong item they sent me and get my original order replaced. I was put on phone and then the person i spoke on the phone secretly said something to the staff after asking the instore staff to walkaway from me.eventually i was forcefully made to return the wrong item and was cheekily refunded.Immediately i found the original fan that i ordered available on the Tesco direct online shop of the double the price i've paid. absolute frauds. rather i would have happy if a manager sorted me out or if they been honest and given me a substitute or given me the original order for the price i've paid considering my consumer rights.even after makinf so many escalations to the Tesco customer services i haven't had any response about this so far. i would have had a stress free purchase if i did online purchasing from another place. waste of time and deception.”

Helpful Report

Posted 7 years ago

“I will never buy from you again No help what so ever don't update details deliver to any address then say not there problem Absolute disgusting”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews