Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Avoid and Avoid! I ordered a delivery for the next morning between 7 and 8am and it never turned up. I have a 3 year old who was expecting her breakfast. I called the store over 3 times and all i got were different call centers. They had me on hold for hours because the stores line was apparently busy. After finally getting through to them they reported back telling me that they attempted to knock at my door and call my phone. I had not receieved any phone call or a knock at thr door and if i so happened to of not heard them knock then atleast leave a note behind except nothing was left behind . At 12.35pm they then said they cannot deliber until tomorrow. I asked for a refund i had to wait a further 20 mins for this and they said i would get the refund in 3 -5 working days. As a single mum and a student i was very upset to hear this as i had no money left to do some emergency shopping and my daughter hasnt yet had her breakfast. You dont actually ever get to communicate with the store only call centers in scotland so these people have not a care in the world they just pretend to care , but really they are nothing to do with tescos and they are just recieving all of the complaints for them. This is now the worst company i have ever dealt with . Be sure i will never order from tescos again. Up till now no email , text or note to apologise or organise another delivery or even what will happen next with my money. Absolutely nothing i am just outraged at the lack of communication. This company should not be allowed to take peoples money before the delivery.”

Helpful Report

Posted 7 years ago

“Delivery of washing machine was fast and on time. Sadly when we unpacked the machine we noticed a fault. An engineer was sent out who agreed a replacement. 9 days later I am still waiting for Tesco direct to resolve the issue. I have called Tesco direct no less than 12 times. Absolutely awful service. I am so angry and frustrated that I have a broken washing machine and they still have my money and haven't sorted a replacement.”

Helpful Report

Posted 7 years ago

“TOTALLY DISCRACEFULL EXPERIENCE WHILST RINGING TESCO CUSTOMER SERVICES IN GLASGOW, THANK GOD THERE ARE BETTER SUPERMARKETS OUT THERE THAT ARE HAPPY TO HELP”

Helpful Report

Posted 7 years ago

“I would have given a Zero rating if I could have. Despite having waited over two weeks for the delivery date and having intentionally taken time out to wait all day at home for the delivery, it just didn’t show up and no one at Tesco could tell me why not, where it was or when it was coming. I’d even had a call the day before from the courier confirming that they were coming - liars. As for Tescos Tracking System it was next to useless with ‘dispatched’ being the only insight I could get - very helpful NOT. Customer Service staff were pleasant but couldn’t even contact the courier other than by email and despite promising a call back no call received. I now have no idea if or when my delivery will take place. I thought ordering online would be easier, I wish I’d just gone to a shop. This is absolutely the last time I order anything from Tesco Direct.”

Helpful Report

Posted 7 years ago

“I have ordered a Smart Bladeless fan for £39.98 as it was advertised on the online shop.when I collected my order I found it funny because I found a "Samosa" maker inside. Later I figured it out that they have made a initial pricing mistake on the Fan , so instead sending the fan they cheekily sent me another item for the price that I've paid to cover up their mistake. I went to the customer service desk to return the wrong item they sent me and get my original order replaced. I was put on phone and then the person i spoke on the phone secretly said something to the staff after asking the instore staff to walkaway from me.eventually i was forcefully made to return the wrong item and was cheekily refunded.Immediately i found the original fan that i ordered available on the Tesco direct online shop of the double the price i've paid. absolute frauds. rather i would have happy if a manager sorted me out or if they been honest and given me a substitute or given me the original order for the price i've paid considering my consumer rights.even after makinf so many escalations to the Tesco customer services i haven't had any response about this so far. i would have had a stress free purchase if i did online purchasing from another place. waste of time and deception.”

Helpful Report

Posted 7 years ago

“I will never buy from you again No help what so ever don't update details deliver to any address then say not there problem Absolute disgusting”

Helpful Report

Posted 7 years ago

“In store they did not have the bikini briefs to match the top. "Buy the top now and order briefs on line" we were advised.....so we did. E mail on the Sunday said " dispatched and will be in store Monday (the following day)..great! Monday : E mail says item dispatched and with courier. Monday: Text message says there has been a problem with delivery Tuesday; NOTHING - so called Customer services who told me that the delivery driver had waited at the store for 2 minutes but no-one was available to sign for delivery!! (must be 200 people in store). But I was promised it woud be there Wednesday. Wednesday: NOTHING - so called again and was told it would be deivered Thursday. Thursday: NOTHING - E mail from customer services after a complaint agreed the service was "farcical" !!!!! Thursday afternoon: Gave up all hope as no-one knew where the parcel was or when it would be delivered........SO CANCELLED. Joke of a service and would never ever use again.”

Helpful Report

Posted 7 years ago

“ordered furniture over 1 month ago and still no delivery. pathetic!”

Helpful Report

Posted 7 years ago

“Tesco small disposable BBQ Tray, AVOID!! Ended up using the oven. AVOID this product what a shambles!”

Helpful Report

Posted 7 years ago

“Ordered a sofa which I not only waited five weeks for, due to the incompetence and appalling service of their courier (giving delivery slots of 3-6 and then arriving at 12.45 when I am at work despite being told when booking the delivery that I would not be in before the slot time and reassured that this would not be a problem!) and when it finally arrived without even so much as an apology, despite my measuring using the sizes provided on the website, then did not fit through my door so had to be returned! I have moved into a new home 5 weeks ago and still have nothing to sit on! Nothing but stress and poor communication from start to finish without even a product to console me at the end of it! I expect I will be waiting for weeks to a refund as well! Will never be ordering from Tesco Direct again.”

Helpful Report

Posted 7 years ago

“You cannot describe Cadbury chocolate as chocolate. I can remember how it used to taste!”

Helpful Report

Posted 7 years ago

“Found a condom in the curly Kale. After chasing the complaint for several weeks I was told the supplier report was that it wasn’t added during manufacturing process. Angered I asked to have dna tests to prove it wasn’t us and that it had indeed been added prior to purchase. I was told they would answer after the weekend but then they just destroyed the evidence so we could no longer prove our innocence. A shameful cover up by Tesco and their supplier and a shameful disregard for customers health and safety in food products. Disgusting.”

Helpful Report

Posted 7 years ago

“The most of the products are damaged. Bananas old, tomatoes squashed and many other things that went wrong during my last visit. I have a feeling that ASDA pices are lower.”

Helpful Report

Posted 7 years ago

“Never thought I'd see the day that tesco would no longer have my custom! To say I'm utterly disappointment and disgusted would be an understatement. A tesco delivery driver attended my address before my booked time slot and because I was not at home he was rude to me on the phone, barking at me to "hurry up!". When I got home he threw the boxes down at my door, before I started unloading them, I simply stated that he should not speak to a customer in that manner. To that he responded by taking back my groceries throwing them back in his van and driving off but not before coming back on my doorstep to tell me I am wrong and what am I going to do about it. After immediately making a complaint with Tesco customer service, they dealt with the situation by invalidating a £5 gift voucher they previously offered me, cancelling my groceries order completely without notifying me when they initially said they would reattempt delivery that day and making no contact with me even though 5 different agents kept telling me a manager would be in touch. I never received my groceries and was told to rebook for another day and pay again! Only after a week and emailing the CEO's office was I offered an apology and a £15 e-voucher. Sadly in this case, from the evil little sorry excuse of a delivery man with a bruised ego to the customer service team to the management, Tesco's motto was VERY LITTLE HELPS!”

Helpful Report

Posted 7 years ago

“Not always available when I want to shop. I reserved one time and they didn’t reserve for me they apologised but I live around trip 15 miles so love your delivery service”

Helpful Report

Posted 7 years ago

“Bought a Tablet for an elderly customer from Tesco Direct partner 'Time2 Technology'. It was faulty in manufacture (SD card was stuck inside case), and was previously used (had unknown Auto-fill data coming up, and also had a Browser Redirect Virus and Porno Pop-ups!!). Both Time2 and Tesco agreed it was faulty. Returns took 2 months to achieve and I was 'forced' to pay more for an unwanted 'upgrade' that wasn't really an upgrade! Eventually I managed a full refund, but after all the time spent on calls, emails, visits to Tesco, the Post Office etc, and driving over to my customer to try to rectify things and passify her over it all, Tesco dismissed my claim for small amount of compensation!”

Helpful Report

Posted 7 years ago

“I PLACED AN ORDER ON THE 29TH OF MARCH FOR A MICROWAVE AND STILL NOT RECEIVED MICROWAVE ON 21ST APRIL. CUSTOMER SERVICE IS A DISGRACE. I WAS MESSED AROUND AND TREATED BADLY HAVING TO CALL DIFFERENT NUMBERS . FINALLY TODAY I HAVE BEEN PROMISED A REFUND. VERY DISAPPOINTED AT POOR SERVICE.I WONT BE USING TESCO DIRECT AGAIN!!!”

Helpful Report

Posted 7 years ago

“Service is CRAP Delivery date not met. No communication about actual delivery. Will never use these cowboys again.”

Helpful Report

Posted 7 years ago

“A recent visit to the Tesco Cafe at Salisbury 2 Extra on 9 April at 10.30 very disappointing. Eight units for cakes etc. only three had stock - one had a Madeira type cake slices, another one scone and the other four croissants which did not appear fresh of the day - I purchased one! The young man serving seemed totally disinterested in his job, tables were uncleared from used crockery (the store or cafe was not busy). Finally having counted four members of staff in that area the young lady in the kitchen area could be seen through the window area of the kitchen flat handed wiping across the nostrils of her nose! Value for money - No, well managed - No, would I visit again - probably not.”

Helpful Report

Posted 7 years ago

“Placed an order, delivery scheduled for particular day 12hour window. But didn't receive delivery or any update on it. When I called to find out, no reason for not delivering and informed will be rescheduled another 12 hour window. When requested for a specific time or shorter window, refused. Also drivers decide on the day according to their wish. Customer service is very robotic. Attitude was like take it or leave it including manager.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews