Never thought I'd see the day that tesco would no longer have my custom! To say I'm utterly disappointment and disgusted would be an understatement. A tesco delivery driver attended my address before my booked time slot and because I was not at home he was rude to me on the phone, barking at me to "hurry up!". When I got home he threw the boxes down at my door, before I started unloading them, I simply stated that he should not speak to a customer in that manner. To that he responded by taking back my groceries throwing them back in his van and driving off but not before coming back on my doorstep to tell me I am wrong and what am I going to do about it.
After immediately making a complaint with Tesco customer service, they dealt with the situation by invalidating a £5 gift voucher they previously offered me, cancelling my groceries order completely without notifying me when they initially said they would reattempt delivery that day and making no contact with me even though 5 different agents kept telling me a manager would be in touch. I never received my groceries and was told to rebook for another day and pay again!
Only after a week and emailing the CEO's office was I offered an apology and a £15 e-voucher. Sadly in this case, from the evil little sorry excuse of a delivery man with a bruised ego to the customer service team to the management, Tesco's motto was VERY LITTLE HELPS!
7 years ago
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