Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“over priced on everything pretty much”

Helpful Report

Posted 7 years ago

“So you order wine on line. You get quoted a price. However the wine goes up by 2 pounds per bottle between ordering and delivery and you aren't informed. I wont be using TESCO again”

Helpful Report

Posted 7 years ago

“Tesco, wishaw have recently introduced an automatic meat slicer at the deli counter, the assistants have no control of what comes out this monstrous machine.often the cold meat does not even come out in whole slices.Did it not occur to Tesco that some customers like meat at a thickness of their choice. I will not be using this counter again until the old method of the assistant cutting cold meat for me is back in place. Terrible idea !!!!”

Helpful Report

Posted 7 years ago

“Tesco's Moto is "Every Little Helps......!!!". So. As a 80 year old pensioner. Why do I have to spend £70 in order to take advantage of discount vouchers Tesco send me.....??? Why cant Tesco give me a proportional discount for spending say £20...??? Otherwise I would call it discrimination against people who cannot afford to spend £70.”

Helpful Report

Posted 7 years ago

“Your staff DO NOT say hello, good morning, good afternoon anymore. Its just do you want a bag. No manners. If people want a bag they will ask, not need to ram it down our throats. I always bring my own bag and even when your staff see me with my own bag they say "do you want a bag" give the bag sentence a rest now. WE ALL KNOW. Try teaching your staff some basic customer services questions now. No one has any manners anymore. Its just bag bag bag. The whole world is aware so STOP now.”

Helpful Report

Posted 7 years ago

“Ordered a TV a week in advance to be delivered on specific date. The hours for delivery were between 7am and 7pm and the order had been dispatched the previous night. Got up early on my day off and remained house bound for 12 hours to make sure I don't miss the delivery. 7PM finally comes around and still no sign and with no updates that the order would be delayed. Rang through to Tesco help service and they first off had no record of my order with finally getting it after using my name. Said there was nothing they could do because the carrier service was now closed for the day, and I would just have to wait until the Monday which does not suit for me to be there to receive it. It will be the first and last time to order from Tesco Direct, they are an incompetent service compared to their competitors.”

Helpful Report

Posted 7 years ago

“Tescos new customer service slogan is obviously over promise and under-deliver - if you ever even had the product in the first place - I use you because I have no choice not because you are any good. Fed up with promotions not being fulfilled latest being a coal delivery Homefire national price beater but it doesn't exist. Don't use unless you have to.”

Helpful Report

Posted 7 years ago

“Delivery cancelled last minute due to weather, which would have been fair if the snow had actually started! Took our money though! Was told it would be a week before the refund would reach us, they forgot! Yet another week goes by! We get an apology and a voucher. We told them to give the voucher to charity or food bank , they said they couldn’t and if we didn’t want it they would take it back! Not used Tesco since and will make a serious effort not to in the future!!!”

Helpful Report

Posted 7 years ago

“I ordered a toy of there when it arrived it wouldnt stop making noises 3 hours later i took it back to the shop and it was still going. So they ordered me a new one. 2 days later it arrived and it did the exact same thing for hours on end. Took it back to the shop and got a refund. The toy was clearly faulty i ordered it as a gift for my 7 month old godson. I was not impressed at all”

Helpful Report

Posted 7 years ago

“Take your money, cancel your order and make you wait 5 days to get it back I would like to start with mentioning, if i could give no stars id be happier. I ordered an online grocery shop and the weather changed and roads became snow filled. I understandably expected a delay to my order but no.... a voicemail to tell me i wouldn't be getting my order today then at near 6pm on a sunday a text message to say : "We are extremely sorry to let you know we have had to cancel your order today due to severe weather conditions. Your refund will be processed immediately, Please allow 3 to 5 days for your card issuer to process this onto your account, although this is often sooner. To reschedule your order, go to past orders, add all of your items to a new basket and checkout as usual" Now fortunately, I was in a position to re order groceries however the sheer lack of regard for families who may not be in a position to re order is a joke. Then when I raise my concerns I recieve what can only be described as typically poor customer service from Tesco: Dear John, Thank you for contacting Tesco Home Shopping. I'm very sorry to hear about these issues you had with your last delivery, I understand this isn't ideal. We would always try to deliver shopping during bad weather as best we can but when we are receiving red and amber alerts, we feel this is when the driver lives become at risk and crashing is more likely to happen. I can fully understand your disappointment and frustrations and we would never do this to intentionally upset our customers. I am sorry this happened. Moving forward, providing the weather stays reasonable, we will be up and running again smoothly and always aim to provide the best service we can. We care about the service our customers receive, your feedback is important to help us improve our service in future and you are valued so again, I am sorry this has happened and I'm sorry you may be leaving us due to these issues. If there's anything else at all you wish to further discuss or that I can help you with, please let me know and I'll be able to assist. Kind regards Corey Shepherd Grocery Customer Service Tesco Customer Engagement Centre IDEAL??? what would have been ideal would have been informed immediately and they change their process of taking customers money before a service is completed. DO YOURSELF A FAVOUR......USE ASDA, Sainsburys, LIDL, ALDI, Ocado, Waitrose even if it means walking through broken glass a a lemon foot bath following if it means avoiding these corporate fraudsters I hope this highlights TESCO and if you have similar experiences... Ensure you rate them Every little helps”

Helpful Report

Posted 7 years ago

“They don't test customer contact details. So, if something is wrong with the order, or just if they try to order and they can't call you but could email you, they simply don't deliver, don't tell you they weren't delivering and don't give you your money back immediately so you can order from elsewhere. Their customer service is rude and unhelpful. I'm now stuck without enough money to do my shopping, and my plans for my days off this week are now ruined. Thank you so much Tesco's.”

Helpful Report

Posted 7 years ago

“Don’t order from Tesco if you want any guarantee it will arrive. We placed an order a week in advance for some soft drinks for our wedding - all confirmed without an issue. On the day, nothing arrived and it turned out the store manager had decided he didn’t fancy delivering it so cancelled the whole order without telling us. No way to now get it delivered from them - unbelievably poor service.”

Helpful Report

Posted 7 years ago

“Having been a Tesco customer for years shopping on line for my weekly grocery. Tesco have switched my online place of shopping to Crediton .In my favourites I had over 40 items that were unavailable or temporally out of stock, I thought temporally meant what it says not bloody weeks. I have spoken to the manager about the useless stock they have and the despicable delivery times my shopping has arrived. First time arrived 1 hour 10 minutes late, next time over 1hour early. Every time poor substitutes, items missing. This last time NO ham, NO Tesco beef burgers, and NO stilton cheese. They have discontinued so many items that I used to be able to buy it is stupid. They no longer stock my cat’s favourite food. The stupid manager who seemed like a wet weekend admitted some were good sellers. With my last order, I cashed in all my vouchers and they can get stuffed. I have switched to Asda.”

Helpful Report

Posted 7 years ago

“The only thing you get with Tesco's delivery saver is a delivery slot, the food they deliver is pot luck and this happens every week, this week I had three substandard alternatives (if I wanted to buy rubbish I would've chosen it) I also ordered some pork sausages and they didn't have them and on the receipt they said no appropriate substitution available, unbelievable (No ******* Sausages) so I went online typed in the name sausages and counted 22 different varieties before I stopped as I got fed up. I am disabled and if they do not substitute what I order I have to go without as I'm virtually housebound. I'm going to buy some shares in Tesco's because it's my grandson's birthday next week and he said to me grandad, can I have a cowboy outfit for my birthday...................................”

Helpful Report

Posted 7 years ago

“Delivery to store delayed. Re delivery will not be attempted over the weekend so items are 4 days late so miss when I needed them by. No communication whatsoever about this. Really poorly managed.”

Helpful Report

Posted 7 years ago

“I ordered a set of drawers and delivery was organised for the Saturday. That Saturday I waiting in all day with no delivery of text/email to let me know what was happening and when I called I was told they were on route. 2 days later, with no pre-warning the company delivered the drawers and a neighbour kindly took them in for me. Drawers arrived scratched. I telephoned to ask for a replacement and they confirmed they would collect the faulty ones at the same time and I would receive a text/email to give me a timeslot instead of me having to stay in all day. I received no text/email prior to the day of delivery and when I called to try and gain this information the customer service was awful and basically said sorry can't help. When they delivered the replacement drawers they then refused to take faulty ones away. The replacement ones where also damaged. So now I have two sets on faulty drawers waiting to be collected and I cannot get a refund until these have been collected. I will never order anything from Tesco again and would never recommend this company.”

Helpful Report

Posted 7 years ago

“Everything, no stock in the frozen department, unhelpful staff. A nightmare!!”

Helpful Report

Posted 7 years ago

“Absolute complete and utter lower COLONS you are liars and your service is useless I have nothing but issues with you don't tell customers their items will be at 1 place at the a time you state for it to not actually be arriving until another date and time this will be the last time I order with you you're a disgrace”

Helpful Report

Posted 7 years ago

“Waited for my order which was due 10-11 today at 12 30 phoned up and was told it was cancelled - no email phone call or txt to advise. The custome service agents attitude made it very clear she had had this conversarion several times alredy and sh couldnt careless. She said she would rebook but there wa no slots - so why offer ???? Tesco are going right down the pan with their service and customer sevice especially”

Helpful Report

Posted 7 years ago

“Didn't expect a delivery on Wed. However I really think Tesco's could have sent a text or email to let customers know so we could have made other arrangements. We are both disabled and rely totally on our shopping deliveries. Not a happy customer.”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews