Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My main complaint about Tesco at the moment is their offer of 10p per litre off petrol if you spend £60 or more in store. As a pensioner I spend well over £60 per week but not all at once. I think it is blatant discrimination to those who don't just go in once a week and bulk buy. We like to go regularly into the coffee shop and then do our shopping. Tesco needs to rethink its discount policies.”

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Posted 7 years ago

“Tilbury Express Store I was very publicly wrongly accused of abusing a staff member there one night and was barred while waiting in the queue??? emailed customer service and they were much use to me as a chocolate fire guard they didn't want to know and Tesco head office totally have ignored my recorded delivery letter. I wouldn't let this drop it turns out while the 'abuse staff member looked backed on the CTV she confirmed it was not me, although the banned was lifted but only because I wouldn't let this go... so called Tesco turned a blind eye to this...”

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Posted 7 years ago

“Ordered a product Thursday that was given a delivery in store date of Saturday, Saturday comes product hasn’t even left the depot!! No customer service email to say any delays, customer service advisor couldn’t be bothered just offered to refund and cancel order, my daughter ended up with no birthday present until the Tuesday, not good Tesco!! One heartbroken 12 yr old who couldn’t skate on her skating birthday party, fuming!”

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Posted 7 years ago

“The employees were sexually touching me one was eyeing me up and wanted to lick me he said kids”

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Posted 7 years ago

“My baguette had green mold in it!!!! my water had an insect floating in it and my chocolate bar i bought was 4 years out of date! also the employees were following me around and pointing at me one of them even started swearing at me”

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Posted 7 years ago

“My sandwich had poo in it, and my coke had insects in it. if i wanted a curry in my sandwich i would go to Mumbai spice”

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Posted 7 years ago

“The employees kept staring at me it is very rude i no like”

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Posted 7 years ago

“Helooo friends its me again, my review didnt come through”

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Posted 7 years ago

“There was a spider in my sandwich and my coke had a cockroach in it very baaad not ordering again - Pashood :(”

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Posted 7 years ago

“Saw great pound Euro rate on laptop so drove to Tesco only to be offered a lower rate 1.09 instead of 1.12. When I queried this I was told that "she didn,'t have the internet to look it up. Unbeliveable, could have got a higher rate if I;d gone to Town. Shameful”

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Posted 7 years ago

“would not recommended that you buy online if it's with a partner. beware that if you have a change of mind you WILL be liable to a return charge. Tesco provide not support dispute their claims on the website. bought a fridge which is just slightly too big and now face a charge of over 40 pounds, dispute being told by their call center that I could return to a partner ship store. I arrived at the store to be told they could not help, which was very frustrating to say the least. called the call centre back to raise a complaint, to be true that a manager would call me, never happened. please just check if you are buying online that it's not a partnership as its not worth the hassle for returning. wish I had went to Currys and save all this time”

Helpful Report

Posted 7 years ago

“Shopped online loads of times but will not be using them again as half my shopping has only got 1 or 2 days shelf life.not happy at all.”

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Posted 7 years ago

“Pointless contacting customer service. Usualy pend loads but no more.”

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Posted 7 years ago

“Rubbish customer service”

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Posted 7 years ago

“Is’t just me or Tesco express only employee Indian? Has anyone realises that only them employed, not been reciset or anything about Indian but is looks like it is some sort of lows or something.”

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Posted 7 years ago

“The store manager was very intimidating and accusing my husband and i of "improper shopping" I will never set foot in the store ever again. Guess Asda is cheaper afterall.”

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Posted 7 years ago

“Only received half of my order and still waiting for rest of it !”

Helpful Report

Posted 7 years ago

“Having prebooked my Christmas delivery slot in November I proceeded to add products to my list, a few days before date of delivery I checked my items to discover that many were unavailable, including turkey & ham & despite always asking for replacements none had been offered so had to select the best of what was left. On the day of delivery my order arrived without turkey! I explained to my driver Reece that I am unable to get into the shop to purchase a turkey(we live in the country) as i don’t drive, my husband was sick with cellulitis & he is registered disabled, this journey would have taken me 2 hours & cost me £10, defeating the object of delivery. Reece phoned his dot com manager Dave who agreed to deliver a turkey of some sort to my door, great solution we thought & tipped Reece £5 for his trouble. On 11.01.18 our next order arrived with Kevin as our driver who promptly asked us how we were after our row over the turkey! There was no row or aggression involved at all, but it seems the drivers had some sort of discussion about us (we are both in our 60s) & decided to embellish the “conversation”. We have of course discussed this with the dot com manager, who was at first very angry about it but by the time he had spoken to Kevin he suggested that there had been some miscommunication, the fact remains that these guys had broken the confidentiality laws & I am left humiliated,embarrassed & my confidence is at rock bottom. These people will never come over our doorstep again, I now shop in store elsewhere.”

Helpful Report

Posted 7 years ago

“I have never come across such systemic incompetence with any company. If I could give it no stars I would. They lost one of my items in transit and didn't tell me about it - in the meantime the relevant item had gone out of stock (again, they did not tell me about this). I wanted to return the other item (because it was meant to match the item that was lost); they told me to take it to the nearest Tesco superstore, at which point the superstore refused to take it (the item was a chest of drawers, taking it to the nearest Tesco was not a short or convenient trip when you live in London without a car). When I did manage to return the item, it took 3 phone calls to be refunded. I will never use Tescodirect again.”

Helpful Report

Posted 7 years ago

“Tesco diesel contaminated with water which destroyed the injectors in my diesel car and now won't cover damages caused by a product they sold”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews