I would have given a Zero rating if I could have. Despite having waited over two weeks for the delivery date and having intentionally taken time out to wait all day at home for the delivery, it just didn’t show up and no one at Tesco could tell me why not, where it was or when it was coming. I’d even had a call the day before from the courier confirming that they were coming - liars. As for Tescos Tracking System it was next to useless with ‘dispatched’ being the only insight I could get - very helpful NOT. Customer Service staff were pleasant but couldn’t even contact the courier other than by email and despite promising a call back no call received. I now have no idea if or when my delivery will take place. I thought ordering online would be easier, I wish I’d just gone to a shop. This is absolutely the last time I order anything from Tesco Direct.