“General: The delivery is never on time frame.
Specific to last night order (Oct 31): The driver lied about road closure and calling which stupid to lie about given that these can be proven.
The customer service did not call back to update today and we should call to find out that our order is cancelled after two phone calls later.
They refused to expedite the delivery and refused to update on their CLAIMED investigation about this delivery. Who knows whether they will actually investigate.
The company should do better on estimating. We live in central london. You can't forever blame the traffic. The traffic should be counted in the time slot.”
“I brought some muffins for my other half and they were horrible and disappointed him a lot I'm really upset with the quality of tescos and will not buyet baked goods from there again”
“I used to purchase Tesco's Value Fruit Cocktail Trifle probably more often than I should. However the 'Miss Molly' bdanded one that has replaced it is awful and I won't buy it. Please bring the old one back.”
“Their online grocery delivery has let me down on more than one occasion when they have literally failed to deliver. Added to this radio silence and BS from the customer service call centre. Communication is AWOL! This doesn't help nor does their unapologetic and cocky attitude the following day.”
“I went to Tesco york Clifton moor for breakfast. It’s was absolutely disgusting. The bacon was well salty, mushroom undercooked, tomatoes was undercooked, no beans, the best bit was the egg and toast, never again with I go there!!! The was dirty and the knifes and folks were dirty!!”
“Unsafe for families with children as homeless are harassing for money on all entry and exit points especially where we are validating or parking tickets.
My kids did not feel safe and it took them nearly 2 weeks for get over what they experienced.
To improve repeat business at Slough Tesco please remove all homeless off your site.”
“it took me a week and 5 service agents to find out that they do not have any delivery slots to Galway, Ireland. This wasted about 3 hours of my time - not impressed - don't advertise you deliver somewhere - when you don't !!”
“Decreasing choice of branded products results in greater and greater frustration. Today to add yet another lost product to the list 'All-bran' has disappeared from the shelves...not being replaced apparently.
The greatest frustration is the amount of copycat packaging of products that purport to be the equivalent of a well known branded product (and not the same quality by the way). The well known branded products are hidden away on the bottom shelves in very small numbers if they are even there! (try buying non-Tesco tinned veg for example) One good thing however is I at least have had the chance to revisit Morrisons on a more regular basis...so thats nearly £30 Tesco lost today because I got what I wanted from Morrisons and found some other products I would have normally bought at Tesco”
“Its a filthy dump and the flowers are all broken and not fresh and shelves are always poorly stocked and i brought a tuna pasta salad and spat it at the seagulls pasta was uncooked my nan worked in sainsburys and said they used to say to one another pick that rubbish up your not in tescos now!”
“I'm an autistic and physically disabled woman. The delivery driver agreed to put my black bin liners in the rubbish - then complained to his Manager, who contacted Social Services. I complained and Tesco's agreed that this was inappropriate and unreasonable, apologised and issued me with goodwill vouchers. As a result of my reasonable complaint, Tesco have blocked 'delivery' to my address - and without warning. I'm appalled at my breach of human rights and feel violated and discriminated against in my own home. This is a case of alleged direct and indirect disability discrimination.”
“We consistently have bad delivery service from Tesco. For this reason, we started ordering with a competitor who provides a spectacular service, however their availability is considerably more limited so when we are in a hurry we have to go back to ordering from Tesco for the same-day or next day slots. Yesterday was one of those days. We ordered in the morning for a 9-10pm slot. We received no calls, texts or emails regarding a change in time. At 10pm, we had not received our groceries; customer service closed at 10pm so we couldn't call anyone for assistance. At 11:20pm, just as I had finally given up, the phone rang and the driver indicated he was nearby. When I questioned why he was so late and why I had not been notified, he never apologised, never explained, essentially just acted as if was normal that he was almost one and a half hours late. When he finally came (10 minutes later), he still gave no apology. I am completely done with ordering from Tesco - even if I have to wait for three days for an available slot with a competitor.”
“Shopping delivery didn't arrive. Woke up to find a message on the answering machine left at 11pm explaining that it wasn't coming. Didn't receive a call back to reschedule. Called customer service and they can't deliver until tomorrow. Cancelled order and got money back. Have requested to speak to manager but not heard from them yet...”
