Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,209 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 1 star review on 1st June 2026

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought some muffins for my other half and they were horrible and disappointed him a lot I'm really upset with the quality of tescos and will not buyet baked goods from there again”

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Posted 7 years ago

“I used to purchase Tesco's Value Fruit Cocktail Trifle probably more often than I should. However the 'Miss Molly' bdanded one that has replaced it is awful and I won't buy it. Please bring the old one back.”

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Posted 7 years ago

“Could not raise a smile during whole experience from start to end... very poor and disappointing service.”

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Posted 7 years ago

“I AM NOT HAPPY WITH THE STANDARD OF CUSTOMER SERVICE”

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Posted 7 years ago

“Their online grocery delivery has let me down on more than one occasion when they have literally failed to deliver. Added to this radio silence and BS from the customer service call centre. Communication is AWOL! This doesn't help nor does their unapologetic and cocky attitude the following day.”

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Posted 7 years ago

“I went to Tesco york Clifton moor for breakfast. It’s was absolutely disgusting. The bacon was well salty, mushroom undercooked, tomatoes was undercooked, no beans, the best bit was the egg and toast, never again with I go there!!! The was dirty and the knifes and folks were dirty!!”

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Posted 7 years ago

“Unsafe for families with children as homeless are harassing for money on all entry and exit points especially where we are validating or parking tickets. My kids did not feel safe and it took them nearly 2 weeks for get over what they experienced. To improve repeat business at Slough Tesco please remove all homeless off your site.”

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Posted 7 years ago

“it took me a week and 5 service agents to find out that they do not have any delivery slots to Galway, Ireland. This wasted about 3 hours of my time - not impressed - don't advertise you deliver somewhere - when you don't !!”

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Posted 7 years ago

“I played hide and seek with my son coral, I still haven't found him. its been 4 years! Tesco's is a very large place!”

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Posted 7 years ago

“my leg fell of in isle 6”

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Posted 7 years ago

“Its an awful place to shop , I am surprised they have people shopping there . The staff are appalling they are too inattentive and they are rude .”

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Posted 7 years ago

“Decreasing choice of branded products results in greater and greater frustration. Today to add yet another lost product to the list 'All-bran' has disappeared from the shelves...not being replaced apparently. The greatest frustration is the amount of copycat packaging of products that purport to be the equivalent of a well known branded product (and not the same quality by the way). The well known branded products are hidden away on the bottom shelves in very small numbers if they are even there! (try buying non-Tesco tinned veg for example) One good thing however is I at least have had the chance to revisit Morrisons on a more regular basis...so thats nearly £30 Tesco lost today because I got what I wanted from Morrisons and found some other products I would have normally bought at Tesco”

Helpful Report

Posted 7 years ago

“Its a filthy dump and the flowers are all broken and not fresh and shelves are always poorly stocked and i brought a tuna pasta salad and spat it at the seagulls pasta was uncooked my nan worked in sainsburys and said they used to say to one another pick that rubbish up your not in tescos now!”

Helpful Report

Posted 7 years ago

“I'm an autistic and physically disabled woman. The delivery driver agreed to put my black bin liners in the rubbish - then complained to his Manager, who contacted Social Services. I complained and Tesco's agreed that this was inappropriate and unreasonable, apologised and issued me with goodwill vouchers. As a result of my reasonable complaint, Tesco have blocked 'delivery' to my address - and without warning. I'm appalled at my breach of human rights and feel violated and discriminated against in my own home. This is a case of alleged direct and indirect disability discrimination.”

Helpful Report

Posted 7 years ago

“We consistently have bad delivery service from Tesco. For this reason, we started ordering with a competitor who provides a spectacular service, however their availability is considerably more limited so when we are in a hurry we have to go back to ordering from Tesco for the same-day or next day slots. Yesterday was one of those days. We ordered in the morning for a 9-10pm slot. We received no calls, texts or emails regarding a change in time. At 10pm, we had not received our groceries; customer service closed at 10pm so we couldn't call anyone for assistance. At 11:20pm, just as I had finally given up, the phone rang and the driver indicated he was nearby. When I questioned why he was so late and why I had not been notified, he never apologised, never explained, essentially just acted as if was normal that he was almost one and a half hours late. When he finally came (10 minutes later), he still gave no apology. I am completely done with ordering from Tesco - even if I have to wait for three days for an available slot with a competitor.”

Helpful Report

Posted 7 years ago

“Shopping delivery didn't arrive. Woke up to find a message on the answering machine left at 11pm explaining that it wasn't coming. Didn't receive a call back to reschedule. Called customer service and they can't deliver until tomorrow. Cancelled order and got money back. Have requested to speak to manager but not heard from them yet...”

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Posted 7 years ago

“My wife divorced me at a tescos.”

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Posted 7 years ago

“Tesco self service tills are so slow and need attention”

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Posted 7 years ago

“Poor customer service, staff and rude and have poor English I agree experience was awful”

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Posted 7 years ago

“Customer service is rubbish. Steadfastly refused to listen to my complaint, and gave me a load of "company speak". Truly abysmal.”

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Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,209 reviews