Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its an awful place to shop , I am surprised they have people shopping there . The staff are appalling they are too inattentive and they are rude .”

Helpful Report

Posted 6 years ago

“Decreasing choice of branded products results in greater and greater frustration. Today to add yet another lost product to the list 'All-bran' has disappeared from the shelves...not being replaced apparently. The greatest frustration is the amount of copycat packaging of products that purport to be the equivalent of a well known branded product (and not the same quality by the way). The well known branded products are hidden away on the bottom shelves in very small numbers if they are even there! (try buying non-Tesco tinned veg for example) One good thing however is I at least have had the chance to revisit Morrisons on a more regular basis...so thats nearly £30 Tesco lost today because I got what I wanted from Morrisons and found some other products I would have normally bought at Tesco”

Helpful Report

Posted 6 years ago

“Its a filthy dump and the flowers are all broken and not fresh and shelves are always poorly stocked and i brought a tuna pasta salad and spat it at the seagulls pasta was uncooked my nan worked in sainsburys and said they used to say to one another pick that rubbish up your not in tescos now!”

Helpful Report

Posted 6 years ago

“I'm an autistic and physically disabled woman. The delivery driver agreed to put my black bin liners in the rubbish - then complained to his Manager, who contacted Social Services. I complained and Tesco's agreed that this was inappropriate and unreasonable, apologised and issued me with goodwill vouchers. As a result of my reasonable complaint, Tesco have blocked 'delivery' to my address - and without warning. I'm appalled at my breach of human rights and feel violated and discriminated against in my own home. This is a case of alleged direct and indirect disability discrimination.”

Helpful Report

Posted 6 years ago

“We consistently have bad delivery service from Tesco. For this reason, we started ordering with a competitor who provides a spectacular service, however their availability is considerably more limited so when we are in a hurry we have to go back to ordering from Tesco for the same-day or next day slots. Yesterday was one of those days. We ordered in the morning for a 9-10pm slot. We received no calls, texts or emails regarding a change in time. At 10pm, we had not received our groceries; customer service closed at 10pm so we couldn't call anyone for assistance. At 11:20pm, just as I had finally given up, the phone rang and the driver indicated he was nearby. When I questioned why he was so late and why I had not been notified, he never apologised, never explained, essentially just acted as if was normal that he was almost one and a half hours late. When he finally came (10 minutes later), he still gave no apology. I am completely done with ordering from Tesco - even if I have to wait for three days for an available slot with a competitor.”

Helpful Report

Posted 6 years ago

“Shopping delivery didn't arrive. Woke up to find a message on the answering machine left at 11pm explaining that it wasn't coming. Didn't receive a call back to reschedule. Called customer service and they can't deliver until tomorrow. Cancelled order and got money back. Have requested to speak to manager but not heard from them yet...”

Helpful Report

Posted 6 years ago

“My wife divorced me at a tescos.”

Helpful Report

Posted 6 years ago

“Tesco self service tills are so slow and need attention”

Helpful Report

Posted 6 years ago

“Poor customer service, staff and rude and have poor English I agree experience was awful”

Helpful Report

Posted 6 years ago

“Customer service is rubbish. Steadfastly refused to listen to my complaint, and gave me a load of "company speak". Truly abysmal.”

Helpful Report

Posted 6 years ago

“Tesco customer service skill need addressing very rude staff”

Helpful Report

Posted 6 years ago

“Categories jenny For companies jenny United Kingdom 3 Reviews 614 Reads 1 Useful Review of Tescodirect jenny 3 reviews We ordered two Earley sofa's and a foot stool from Tesco Direct earlier this year, it arrived late April delivered by people who told us "we haven't delivered sofa's before" the result the backs of both items damaged and one leg missing and a lot of stress and inconvenience. We contacted Tesco Direct immediately; they arranged for a replacement leg to be sent, asked for pictures of the damage and eventually compensated us as we couldn't face the stress of a refund or replacement! we really wish now we had opted for refund, within weeks the padding on the arms had started to slip and leave dips, it was very uncomfortable. We again contacted Tesco Direct to find they and the company who made the sofa's had gone out of business but they did agree to send a technician to inspect the damage and although it took some time to get him here he did make a thorough inspection, telling us that while it was not a design fault as such; it did need attention and he would recommend that a further rail be installed in each arm and the padding replaced. We heard nothing from Tesco for over two weeks, this was not a surprise since we have found that customer care at Tesco is a best spasmodic, with some customer care operatives being focused and pro active and others tossing customer queries like hot potatos! we eventually contacted them again to be told "no further action, it is not a design fault"! we have tried to explain that while it might not be a design fault it most certainly is a manufacturing fault since all four arms have deteriorated in the same way. Their only suggestion was that we contact the furniture ombudsman. Since the furniture is not suitable for the purpose intended and sinceTesco have been the ones to take our money we feel this is in direct conflict with our consumer rights. So; anyone who didn't get delivery and have had your money refunded, you have been very fortunate. Take this as a warning and spend you money anywhere but Tesco.”

Helpful Report

Posted 6 years ago

“Did not turn up delivering my food, they said they called me 3 times but no missed calls on th phone. I will be changing to another supermarket!”

Helpful Report

Posted 6 years ago

“The staff are rude and the latest tv ad about licking the telly is a disgrace tv,s can be static and tesco,s should know better .”

Helpful Report

Posted 6 years ago

“The manager Gary at the Prestwich Superstore in Manchester needs to be retrained in customer service. He is cocky,immature and arrogant. On my last visit to the he was unnecessarily confrontational, shouting " Get out of my store" and " youre barred"”

Helpful Report

Posted 6 years ago

“I'm a disabled women who lives in a small block of flats I have lung and heart troubles which is why I do home delivery as my building has no lift and 54+ stairs to my front door on repeated occasions now tescos fail to deliver for no reason and I have to wait days for a refund disgusting treatment of the disabled”

Helpful Report

Posted 6 years ago

“I was over charged by over £20 for items I hadn't ordered. My order was also not complete with no subs and no explanation. Eventually sorted out, but not without NUMEROUS emails and me becoming more and more disgruntled.”

Helpful Report

Posted 6 years ago

“Very unimpressed and will not be buying from Tescos again. I purchased a smart TV back in July. My parents collected and paid for it on my behalf. They had a dreadful experience in store, where they were told no one could help them with the TV. They are pensioners and struggled down the escalators resulting in a near accident. My parents were very shaken up. They accidently got the points put on their club card. Tescos will not transfer them to mine even with verication from my parents, they say they cannot do this. We have offered to put it in writing, but have flatly refused to transfer them., which I find very disappointing and unreasonable. They have lost my custom”

Helpful Report

Posted 6 years ago

“I did order for 36,27. I had email for 36,27, but when I received my delivery a few days later ,I received a receipt for 46,27. The answer from Tesco-"Thanks for taking the time to contact Tesco Grocery Home Shopping. I am sorry to see that you order is dearer than you had thought it would be, On checking your order the reason why you have charged £46.27 is because the offer on Dr. Oetker Ristorante Pizza Mozzarella 335g and Dr. Oetker Rist Pizza Pepperoni Salame 320g had finish on the 06/08/18 and that you didn't get the offer. For your information if a Offer on any products finish on the a date before your order gets picked for delivery then you would be charged the price of that product on that day. I hope this answer your question. If you’ve any further queries, then please don’t hesitate to get in touch. Take care & enjoy the rest of the day. Kind regards Raymond Simpson Grocery Customer Service Tesco Customer Engagement Centre”

Helpful Report

Posted 6 years ago

“It's ALWAYS a bad experience if you have to go there cause you're in a hurry and too far from a competitor. The utter contempt they hold their customers in is reinforced by the latest TV ad, in which they advertise steak but warn us not to lick our television set in the belief that the picture might taste of steak. They really don't understand the concept of appreciating or respecting customers, do they ?”

Helpful Report

Posted 6 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews