We consistently have bad delivery service from Tesco. For this reason, we started ordering with a competitor who provides a spectacular service, however their availability is considerably more limited so when we are in a hurry we have to go back to ordering from Tesco for the same-day or next day slots. Yesterday was one of those days. We ordered in the morning for a 9-10pm slot. We received no calls, texts or emails regarding a change in time. At 10pm, we had not received our groceries; customer service closed at 10pm so we couldn't call anyone for assistance. At 11:20pm, just as I had finally given up, the phone rang and the driver indicated he was nearby. When I questioned why he was so late and why I had not been notified, he never apologised, never explained, essentially just acted as if was normal that he was almost one and a half hours late. When he finally came (10 minutes later), he still gave no apology. I am completely done with ordering from Tesco - even if I have to wait for three days for an available slot with a competitor.