General: The delivery is never on time frame. Specific to last night order (Oct 31): The driver lied about road closure and calling which stupid to lie about given that these can be proven. The customer service did not call back to update today and we should call to find out that our order is cancelled after two phone calls later. They refused to expedite the delivery and refused to update on their CLAIMED investigation about this delivery. Who knows whether they will actually investigate. The company should do better on estimating. We live in central london. You can't forever blame the traffic. The traffic should be counted in the time slot.