Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I approached a store assistant, a Harry Kane lookalike served me after going bright red he showed me where the condoms are. He then proceeded to make a rubbish joke about how he done stuff with Madeleine McCann. As he turned round he nearly took my head off with his big nose. He's got a prison haircut and his teeth looked like he was hit by a bus. As I walked out the store the slabhead shouted TTTTEEEEESSCOOOOO!!!! ( Like Harry Kane ) . P.S. IF he had something wrong with him, I wouldn't be surprised.”

Helpful Report

Posted 6 years ago

“food was leng but staff thought they could come into my house and carress me all over while i was sleeping”

Helpful Report

Posted 6 years ago

“Was offered an interview during my last week of uni. Had many assignments to be completing but I had to prepare for a phone interview, sat waiting for a call for over an hour, however didn't receive a call. I phoned them and was promptly hung up on. I also emailed and still haven't heard back despite their guarantee to get back to me within two days. Very impersonal and unprofessional. When I visit the stores the employees are always chatting, and customers end up waiting ages for the self serve to be approved due to their long conversations whilst working. Not impressed.”

Helpful Report

Posted 6 years ago

“Tesco BOLD STREET LIVERPOOL So i bought some chocolate from this store yesterday after eating half of it Noticed this morning it was 4 mnths out of date 🤬🤬 WTF not a week 01 2019 Had the cheek to offer me my £3 back See you in court Fuckers”

Helpful Report

Posted 6 years ago

“Lack of signage for bank holiday hours. Waiting for a hour for it to open as per website. Always being hit with cage's in the night with out apologies. Customers are just in the way. How do you pack your bags, heavy bottle on top of crushables? No? Scanned my drinks but staff wouldn't de-tag and let me put in bag so I scanned next items and put to one side and paid so they take tag off bottle and I go to pack to be told I've not paid for the other items yet? On which they scan them for a second transaction... On doing this I was charged twice for an item which I discovered on checking receipt at home. The store won't accept my word and refund and if I walk out with the item I have paid for its theft. Do a stock take Tesco your a product up. The store has awful customer service.”

Helpful Report

Posted 6 years ago

“woz in tesco the ovther day and the memba of staff thought he was a bad man so he shanked me nan in de head”

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Posted 6 years ago

“Tesco steals my money. I extra top up my number in order to have extra credit so I can use abroad .I got nothing .just very nice explanation that how the sistem works instead to top up I'll get renewed my monthly allowance again which already has been paid. .Not recomend to anyone”

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Posted 6 years ago

“the food was smelly”

Helpful Report

Posted 6 years ago

“The delivery man asked to do dirty things with me, I said no I have a husband and the man goes he can join in!!!!! DISGUTANG. He then got in his van and drive into my house ended in him killing 69 of my cats. and 15 kids I don't care about that but the funerals going to cost so much”

Helpful Report

Posted 6 years ago

“the delivery man stroked and licked my face.he then forced his way into my house and tackled my kitty. kitty was sad. the delivery man then started meowing and hissing at me. he took of all his clotyhes and likced himself like acta cleaning himself”

Helpful Report

Posted 6 years ago

“The delivery man came to my door and asked to sleep in my bed as he was tired. I let him and I went to sleep next top him when I woke up my bed was wet I couldn't believe he disrespected my bed and had a wee. He then punched my son in the bottom. my son punched him back and the delivery man cried what a wetty!!! BMT.”

Helpful Report

Posted 6 years ago

“Got mothers day flowers from tesco they where £15.00 they where all not good at all did not last long 3 days ! ! What a wast of money ! Not happy at all. 😠 I will stick to ASDA next time I have have had much better flowers.”

Helpful Report

Posted 6 years ago

“Online customer service is appalling - fruit and vegetable produce being delivered within 1 day of use by date - when I queried this with customer services I was told no guarantee for such items. As if anyone would go into store and buy fresh produce within 1 day of life. Shame on you Tesco’s.”

Helpful Report

Posted 6 years ago

“the delivery man did a poo at my door”

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Posted 6 years ago

“theyre silly”

Helpful Report

Posted 6 years ago

“Ordered a Kinder Teenage Mutant Turtle Easter Egg for my Grandson, paid extra for delivery, total £14.00 only to find when my Husband arrived for collection, which is not close to our home, Tesco had Substituted for an Twirl Easter Egg !!!!!!!!!!!! total £4.00 no email received letting me know that the Kinder Egg is not available, no we just wasted our time and now have to wait up to 5 days for a refund !!!!!!!!! I emailed Tesco and the reply was the biggest absolute rubbish excuse, I will never order from Tesco again and have now ceased shopping within there Store, Advice to Tesco, Stop sending items out that customers have not ordered or want, we want the product ordered NOT Sustitutes. if not in stock Stop Advertising that you have them !!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“absolutely disgusted at the delivery service at TESCO as my last delivery man launched a pineapple at my cat for NO REASON WHAT SO EVER!!!! then processed to blast lil peep for his radio as he ran NAKED down my street!!!!! This caused my elderly neighbor to have a heart attack and fall out her 10 stories building!!!!!!!!! So disappointed in YOU TESCO, YOU GOT MY ORDER WRONG AS WELL!!!!!!!!”

Helpful Report

Posted 6 years ago

“Went to fill up my car with petrol at barking tescos. Floor cover in at least a bucket of petrol slipped and slid to grasp petrol pump.. Then decided to advise attendant in store of oil spill from previous user. He took offence to being told sand was needed now on the forecourt.. Other staff stood and did nothing either. Went to main store and informed manager on duty. Described incident he walked over to petr station and he and the male attendant discussed how they did not like being to clear up an oil spillage and how rude I was... My husband was standing in the queue and listened to their conversation about me and had to put them right stating that this was serious as customers were slipping and sliding and getting back into vehicles with oil on their shoes. Disgusting disgusting.. Will shop elsewhere and tell all my famy and friends to stop buying from this store...despite my family having shopped with them for over 50 years..”

Helpful Report

Posted 6 years ago

“Booked grocery delivery for Friday between 5-9pm. Got 3 texts pushing time back to 9.05,9.15 and 10.00. At 10.50 still no sign so rang customer services who said they had issues with drivers not turning up so I would not get delivery tonight but depot manager would ring in morning and reschedule delivery for Saturday morning. No call so I rang customer service and was told it has been logged that they tried to deliver 10 past midnight but I was out!! As I was out they put my shopping back on shelves and refunded my card BUT money would not actually go back into my card for 3-5 working days. I could reorder my shopping to be delivered Sunday BUT I would have to pay again. Fortunately I was able to get to local shop to get essentials and enough on my credit card to do this. Others may not be so lucky. Do they not realise some people arrange delivery because they are unable to get to shops. Or that people do not have the money in their account to pay for a weeks shop twice. Customer service team very polite and apologetic but unable to actually sort out the issue.”

Helpful Report

Posted 6 years ago

“Home delivery order was delivered and signed for ? But not to me ? Customer service just said get money back from bank ..!! Basically saying that I stole my own shopping which I paid for ..”

Helpful Report

Posted 7 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews