Name: Tesco Direct
Rating: 3.24

“I had made complaint about the item I purchased and returned. .. It was food item DATEs and there were insects and worm inside the product which we ate. Thanks god that we had not given those to kids. There is progress yet on the complain I made.”

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Posted 5 years ago

“Found muld in one of my food. And only got a 60p refund.”

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Posted 5 years ago

“I visited the local Tesco extra branch near me located in West Bromwich, this evening and there were no 10p carrier bags in the store. There was no signage informing customers of this and l was either expected to purchase a £1 bag or carry all my items in my hand, the night manager whom l spoke to was unsympathetic and apologetic about the current service Tesco extra was providing to its customers. When l asked for a refund of my goods purchased because the store had no carrier bags at all and l observed customers going through the self service rubbish bins for carriers bags to put their shopping in. I was refused a refund and told to come back tomorrow, how disgusting. From now on l will be going to Asda in Great Bridge.”

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Posted 5 years ago

“Never order Christmas delivery slot with Tesco unless you want substitutes for everything you have chosen and 5 frozen chickens instead of turkey. Absolute joke! As a priority customer I booker christmas deliver slot last year and instead of my chosen christmas products I received substitutes as they didn’t have in stock what I ordered. If you want to get christmas dinner make sure you go to shop and buy what you need instead of choosing tesco delivery.”

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Posted 5 years ago

“Ordered a mobile phone on line on 14th November 2019 - for next day delivery - still not received it - money taken from my account on the 14th. Phoned Tesco - said there was a problem with suppliers web site and would call me back on 18th - didn't call - had to phone them - asked for my money back so I could purchase phone elsewhere - said they couldn't do a refund until the suppliers had got back to them. Surely thats their problem not mine - they've said they will call me back by Sunday they've then had my money 11 days. Appalling online service will not be using again.”

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Posted 5 years ago

“Tesco Gerrards Cross, never returned again after having to deal with a slender blonde at the money gram section, who jeered at me whenever she felt I was looking, I don’t wanna play the race card, but she was never pleasant and her indirect actions that seem racist caused me to never return, I just used the facilities at the post office and shopped at M&S”

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Posted 5 years ago

“Went to the cafe in tesco corby, no words, the 2 Male staff that were on I felt so sorry for them they tried to make the breakfast, I couldn't eat any of it, the eggs were slimmy the bacon was over cooked, the black pudding was rock hard, sorry but wont be eating there again the st neots tesco was amazing”

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Posted 5 years ago

“basically yh the cat . foof. is rlly bad it make me and my m8s sick w poo and that”

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Posted 5 years ago

“Drivers park where they want. Knocking our fence when getting in and out of vans. Blocking our entrance so we can’t get in or out. Use private property to turn around on. Also nearly knocking our fence in the process. Tesco should ensure their drivers respect people’s property at all times. Will not use again.”

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Posted 5 years ago

“Being given cheese scones instead of all butter Tesco finest. Disgusting!¡! Can't get the sour taste out of my mouth.”

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Posted 5 years ago

“Our days you cannot trust humans, they are worst than animals, today I went to Tescos and bought item inside box comes 6 and cost £30, but other box with 3 cost £10 something, in the end no difference between it just quantity and the price, but the funny part the Tesco in catford didn’t make clear both prices I was surprise in payment but because embarrassment I took the expensive one if I know that cost £30 before hit the automatic cashier I will not taken, is a shame you cannot even trust some people try to represent the government, what disgusting evil workers tescos having. they are demons”

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Posted 5 years ago

“They sent me 8 products with a short shelf life which I refused. Complained and all I git is we are sorry we are refunding you. I actually ordered these products because I have a disability and was at home waiting for this only to be thoroughly disappointed and receiving a proverbial pat on the back for my troubles. Tesco direct NEVER AGAIN”

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Posted 5 years ago

“Tesco Goodge Street Tottenham Court Road Despicable service from this branch and outrages response from a senior manager of the CEO team; Mismanagement; incompetent and chaotic duty manager; verbal assault from the staff sale assistant. Contacted the Head office which was not a high standard, letter response with no complaint reference number, failure to outline the matter, not engaging with me with a despicable and unethical response from the CEO's complaints manager team mentioned that I have been giving a £ 10 voucher as if my serious complaints was worth a tenny to add insult to injury. I have requested a call back from the area manager again another failure from this retail company, unable to comply with the deontology act' code, not taking seriously complaints, brushing away the matter it is scandalous to have such poor standard in our high street and this should be as a matter of emergency address by the regulators which I will be contacting very soon now and further action will be taken”

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Posted 5 years ago

“Absolutely appalling security in place at Tesco. Period. Car got hit by another shopper so therefore I tried to request CCTV footage to forward to my insurance company to support my case only to be told by the security staff the outside CCTV is not 'live recording' - meaning is not being recorded ! What is the point of them ? And said to me that I have to follow the process/procedure and contact head office so I did and given them the required info they wanted only for them to say to me the incident indeed was NOT recorded at the time and only recorded if the security guard is present and wishes to ! What kind of work ethics is that? I thought the principles of multiple CCTV in and outside the premises is because the security cannot be everywhere at the same time and / or lack of security staff ! And the security guard even said to me at the time in a defensive way that Tesco are not responsible for what happens to cars parked - customers park at their own risk - yeah maybe so then again I did NOT blame Tesco nor say they were responsible, i know exactly who was responsible it was the car that hit me who was responsible, I just wanted the CCTV footage to support my case to the insurance company ! And isn't it ironic that misuse of the car park in many ways at Tesco can result in a fine or even car being towed away - Yep money talks ! So now I will not go to Tesco as I don't feel safe to leave my car there or even drive there and very importantly MY SAFETY / well being ! Shame on you Tesco !”

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Posted 5 years ago

“Absolutely appalled with the service I’m being given regarding a 3 month old tv i bought that no longer works. Still not resolved even though I’ve taken today off work for it getting collected only to be told it’ll be tomorrow so another day off work unpaid! Do ALL my grocery shopping at Tesco as well as petrol. Needless to say i won’t be doing it anymore 😡”

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Posted 5 years ago

“1 star is too much. Was let down because of the drivers inability to find a post code. 150 people waiting for a BBQ for a staff event. When I called was told they could re deliver in the afternoon. Totally useless. Order was for £380 of food and drink. Will never use this service again.”

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Posted 5 years ago

“Not happy at all. I bought a Tesco digital giftcard today, it came threw but didnt have the barcode on. Underneath in the terms it say if using on a mobile device and the barcode doesn't scan the staff member will enter the 19 digit card number and pin. So thinking I will be able to use it I drive 5 mile to the nearest tesco store (rowlands gill, tyne and wear). When I get there I get my shopping, take it to the checkout, tell the cashier that theres no barcode but they can enter card number + pin. They call a supervisor over, they enter the gift card number, it shows I have the balance available but doesn't let them process my purchase. By this time there is a queue behind me. So not only did I waste fuel for a 10 mile journey but I was also humiliated in front of other customers.”

Helpful Report

Posted 5 years ago

“Not happy at all. I bought a Tesco digital giftcard today, it came threw but didnt have the barcode on. Underneath in the terms it say if using on a mobile device and the barcode doesn't scan the staff member will enter the 19 digit card number and pin. So thinking I will be able to use it I drive 5 mile to the nearest tesco store (rowlands gill, tyne and wear). When I get there I get my shopping, take it to the checkout, tell the cashier that theres no barcode but they can enter card number + pin. They call a supervisor over, they enter the gift card number, it shows I have the balance available but doesn't let them process my purchase. By this time there is a queue behind me. So not only did I waste fuel for a 10 mile journey but I was also humiliated in front of other customers.”

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Posted 5 years ago

“bought Tesco sun dried tomatoes recently-absolutely appalling!!! didn't notice till afterwards that the product is actually reconstituted tomato. Actually had consistency and taste of wet cardboard”

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Posted 5 years ago

“The recipe of Tesco's Raspberry Trifles desserts 3×145g packs seems to have changed for the worse as they now taste bland and of much poorer quality.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Tesco Direct Reviews