Purchased a pay as you go sim, initial top-up was online, Tesco CS, when contacted will only accept security questions based on the phone account which failed to initiate as Tesco failed to issue the required Pin to allow the system to activate. When you apply to them they will not deal with you as they hide behind stating that its GDPR rules this is an insult to the general public by trying to state Tesco policy is GDPR they are not the same. They hide the fact that when you make such purchase they provide online payment via PayPal, this removes Tesco from requiring to issue any refund as you are no longer covered by the consumer act as PayPal are the paying customer, not you. To regain a refund from PayPal this involves you incurring call charges to the US or admin charges to return your monies, both Tesco and PayPal are aware that for refunds of monies £10-30 customers will not follow through as it cost more to get the monies back. This is a legal loophole and corporate scam which Tesco should clearly display and note on their online system as they offer no alternative other than PayPal even as a guest customer to pay. Tesco would not be a shop that I could recommend and ask shoppers to be aware of what Tesco don't print on the website. This site also limits your feedback as you can only select one area of previous communication I have used Live Chat, email, call and contacted the CEO all to no avail as they use the hidden GDPR mince and PayPal as their get out of refund clause, Has shopping really become so poor that corporate companies have resulted to what is basically obtaining monies through false pretences