Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently dreadful. Short shelf lives, damaged products, packaging saturated obviously been standing in the rain, contacted customer service, should be renamed don't expect any service as we really don't care. I was also a priority shopper due to shielding. Over 8 weeks of constant issues with my deliveries l had had enough...the stress each week was too much. They have lost this customer who was spending on average £400 a month.”

Helpful Report

Posted 5 years ago

“I have been a Tesco customer from as far back as I can remember. I live some way from a store, Morrisons, Marks & Spencer and Asda are all nearer yet I still patronise the store with some frequency, especially for fuel. Today I had the displeasure of shopping in a Tesco store, Hoover Building, Western Avenue, Greenford, UB6 8DW. After buying petrol, I popped into the store for biscuits and bananas. At a self service till, the cost was £2.18. I paid with cash, counting out a ten pence piece, five pence piece and one pence piece. I inserted them then added a £10 note. I did this in order to limit the amount of change I received, hoping for a £5 note and three, £1 coins. Instead, the register churned out a £5 note and lots of change. (The incorrect change only registering 16p in coins not 18p. As I was waiting for the change in coins which were taking some time to finish dropping, a worker standing next to me said, "You used a card; that's not your money!" Initially I thought she was joking. When she then physically blocked me from taking my change, standing with her body and waving her hand before it and called a security guard, I soon learnt that she was being deadly serious. She told the security guard that I was taking money which wasn't mine! There were about 4 people using the tills so it wasn't busy. The previous shopper using the till before me had left some time ago. How could that person's money still be coming out of the register after I had scanned and paid for my shopping? She demanded to see my receipt to prove her claim. Now I am fuming. I told her again that I had used cash and that her allegation made no sense. She wouldn't believe that I had used cash despite my loud protestations. The security guard was asking that I not voice my dissent in front of other customers, not realising that the worker and he were the ones making me feel shocked, overwhelmed, distressed, embarrassed. I couldn't contain my emotions and started to cry. I was being accused of theft! I asked the security guard to instead of speaking with me, to ask the worker why she believed that my change was not mine. He said that he would ask her later. She again said that I had used a credit card! The security guard told her to stay out of the heated discussion. I was now in floods of tears. Why was this worker adamant and more willing to believe that I had stolen someone else's money opposed to listening to me stating that I had used cash? I did not believe that the security guard was handling the situation well. I have never been accused of theft before and certainly have never heard of such a thing in a store as a result of someone collecting their own change. I asked to speak with the manager expecting him to resolve the issue by telling his colleague that she had acted improperly. It was further though inflamed when the manager, Steve, told me that it was quite feasible that the money belonged to the previous shopper! I cried further. I was so pent up with insult and anger. I poured my purchases out and asked for a refund. In just over two years, I will be 60 years old. I am not a young looking hoodlum, who wears baggy jeans and a hoodie. I am producing a feature film to be directed by Gil Junger, director of 'Ten Things I Hate About You. Before Vanessa Feltz and Tricia Goddard, I was the first woman in the UK to host an eponymous TV talk show. The Chrystal Rose Show aired on Carlton TV for 103 programmes. I am a professional individual. How dare the store workers accuse me of theft, preferring to believe that I am stealing someone else's money opposed to the money I am picking up, being change from my purchases? As a black person, this to me smacks of racism. Would the same charge have been levied if I were white and middle aged? Since it happened this afternoon, I have been trying to make sense of it all, but it is hard to make sense out of racist nonsense. Tesco also discriminates regarding the cost of car insurance depending on your name. Do view a YouTube video evidencing that. I have verbally complained to Tesco Head Office plus sent an email to the CEO but have not had a response yet. If the option existed, I would give Tesco 0/10!!!”

Helpful Report

Posted 5 years ago

“I had a tesco delivery scheduled at 3:20, a mismatch happened and the driver went home, fair enough. I called at 4 asking for my food, they said that they will deliver it today and will give me a call when, they told me it will be ASAP and my order is priority. So it comes to 7 pm and theres no groceries, so I called up asking where is my groceries? Turns out it will come between 9-10 because the drivers have other orders. 10 pm comes and still no food, an adrupt man on the phone told me to wait until 11. He wouldn't let me speak and I felt as if i was getting told off. 1130 comes and they never came. The next morning I called again and they said that my order is missing. Don't shop at tesco for this nonsense”

Helpful Report

Posted 5 years ago

“tecgos poopy no go food bad didnt have your mum”

Helpful Report

Posted 5 years ago

“AVOID TESCO OR RISK BEING LEFT WITH NO FOOD OR MONEY If I could give Tesco a rating of no stars then that would be appropriate. This is the second time Tesco has left me with no food but have taken my money. Shop showed as delivered, so I called (the lady was very lovely) to enquire. She looked into it for me and she was told that the van my order should have been on the driver was off sick and had been put on other vans but would be late. I said that would be no problem as I needed the delivery. At 9:50pm the lady called me back to say that my order hadn't gone out and that a duty manager would call me tomorrow to rearrange my delivery but couldn't guarantee when that would be and there would be no guarantee of a delivery tomorrow. The duty manager is there! Then why aren't they calling their customers! I am now left with no food and a family to feed. Oh but Tesco have my money, so after working all week my family time will be taken away, as well as the embarrassment of having to borrow money and then go and do a food shop. Tesco you are a disgrace and should not be allowed to take people's money and not provide the service/goods. People avoid at all costs. DO NOT USE”

Helpful Report

Posted 5 years ago

“Absolutely rubbish and customer service is non-existent. They are taking advantage of Covid and sending out short shelf life and damaged good. I cannot advise strongly enough to steer clear unless you want to pay to dollar to receive rubbish.”

Tesco Direct 1 star review on 28th August 2020

Helpful Report

Posted 5 years ago

“totally unhelpful i am registered disabled driver just dumped shopping at my door and went off on another delivery and said he will be back for crates”

Helpful Report

Posted 5 years ago

“Ordered home delivery last week to apartments in the apartment block, when arrived driver told me it's unsafe for him to enter the block ( both of us was wearing masks) left me with 4 cases in front of the gate and drove away, it took me a while to bring heavy boxes to my apartments, what's the point of that service? Cancelled all my business with that company and will never shop with them again”

Tesco Direct 1 star review on 6th August 2020

Helpful Report

Posted 5 years ago

“Waited 3 weeks for my delivery day for the very first time with Tesco home delivery 2 hours before the time slot they have a power cut and can't deliver my food for a few more days and I will get an email when that was no good for me as I won't be in the area so I cancelled the order over the phone 2 Days Later got another email stating a day it will arrive with an extra charge after I've already cancelled the order completely bad business Tesco never again”

Helpful Report

Posted 5 years ago

“Order not delivered. The man on telephone could not sort it out. Said he would ring me back. Rang back but still not sorted. Said he would ring back later. 3 hours later still no call. I rang again to get someone different. She said the van had broken down and I should have had a message. Could deliver tomorrow only at 10 pm. I said that wasn't convenient but was told it was that slot or nothing. Got an email the following day to say the order was cancelled but they had still taken payment and would refund me between 3 to 5 days. Shocking!!!!!!”

Helpful Report

Posted 5 years ago

“I ordered a Tefal Wok and picked up some groceries with it. I chose my delivery date and sat back looking forward to this Wok. Groceries were delivered, Wok wasn't. They had run out of stock! I went back online and the Wok was still in stock! I ordered again this time with no groceries. I picked the only available delivery date 2 weeks away!. To my dismay the delivery driver arrives with a Tesco branded Wok instead! No stock. I refused the item and was told it will be refunded automatically. 3 weeks later I noticed it hadn't. I had to make a phone call last night to get it done. No apology. My request for a good will gesture for my unpleasant experience declined. Never again will I use this brand.”

Helpful Report

Posted 5 years ago

“Been trying for about two years now to get a fresh loaf! Absolutely impossible you would think that a large store like Tesco would be able to provide you with a fresh loaf, not so every delivery I get is the same that’s why I have decided to use Another store near us they have said that they can get fresh bread every day! So that’s good enough for me! Regards Vince.”

Helpful Report

Posted 5 years ago

“I purchased the own brand Tesco dishwasher tablets. I have to advise that this is a really bad product. Despite washing my tea cups twice over there still was a stain left in them. The tablets also do not clean the dishes properly leaving debris. Please please forward this to your product department for constructive criticism. I switched to Finish Dishwasher tablets and what a massive difference. I would never go back to Tesco brand and would rather pay more. Very disappointed.”

Helpful Report

Posted 5 years ago

“Beware ordering a meal deal online. One item was missing and consequently the savings you think you are going to get disappear. You do get some discount but nothing like you would have got had the items been available. Crazy thing was that the particular item they said they couldn't deliver was still showing as available Total savings on order as presented should have been £11.58. Actual savings £5.44 and minus the bottle of wine i ordered. Never again Tesco”

Helpful Report

Posted 5 years ago

“Read an article stating masks were available for £3 went in there earlier they were not selling reusable masks and they were trying to charge £6.50 for a few disposable masks ... What a con”

Helpful Report

Posted 5 years ago

“Today the driver demanded me to go downstairs to help him carry my shopping. The reason I do online shopping is that I can't bring it upstairs myself. I clearly stated on my order, that I need the shopping to be carried to the second floor. So far the drivers were kindly bringing my shopping upstairs. Today's driver was very unpleasant. He said, he carried tones of staff already and he will have to call his manager. He never did, and brought the shopping up eventually, but the whole experience was humiliating. I don't feel I need to explain my medical issues...”

Helpful Report

Posted 5 years ago

“Awful sending people in lockdown short dated goods and less than fresh produce”

Helpful Report

Posted 5 years ago

“i am 82 ,just had 3 heart attacks ,and not had one delivery slot since the lockdown ,now its locked my account ,i am registered vulnerable ,reminds me of the titanic ,save the rich and let the poor drown.”

Helpful Report

Posted 5 years ago

“Bought two chicken masala from Finest range which we found were not enjoyable. They were like the cheapest you could buy and ruined our Friday night curry night. I always thought that surely it had to be ok from Finest range but not true in this case. When I tried to complain I had no joy without taking packaging back. Couldn't as had been binned and covered with the curry sauce.”

Helpful Report

Posted 5 years ago

“ABSOLUTE DISGRACE THAT THE STAFF WORKING AT THE STORE IN BALBY DONCASTER THINK THEY ARE IMMUNE FROM COVID 19 - WALKING CLOSELY TO CUSTOMERS WITH THE 2M GUIDELINE - HAPPILY SPREADING THE DISEASE FROM PERSON TO PERSON - WELL DONE TESCO YOU HAVE ONCE AGAIN GAVE ME REASON TO SHOP AT ALDI WHERE YOU CAN HAVE UNLIMITED CONTACTLESS AND NO REASON TO BE AFRAID TO SHOP BECAUSE OF THE UNEDUCATED - SELFISH - ARROGANT STAFF YOU EMPLOY ( SOME ARE NICE THOUGH )”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews