Today the driver demanded me to go downstairs to help him carry my shopping. The reason I do online shopping is that I can't bring it upstairs myself. I clearly stated on my order, that I need the shopping to be carried to the second floor. So far the drivers were kindly bringing my shopping upstairs. Today's driver was very unpleasant. He said, he carried tones of staff already and he will have to call his manager. He never did, and brought the shopping up eventually, but the whole experience was humiliating. I don't feel I need to explain my medical issues...