Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My local Tesco has stopped selling so many of the products that I buy. It is not stocking Simple shampoo, Quilted Velvet Toilet rolls, John West no drain tuna chunks, Del Monte peaches, pineapple or apricots and many more popular items. The last two occasions that I have shopped there the store has sold out of its in store bakery wholemeal bread when I got there shortly after 8.00 am”

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Posted 2 years ago

“i would like to commend a Tesco delivery driver who comes some weeks because he is so pleasant and efficient. He is always cheerful and helpful and so willing to bring the delivery into the kitchen and empty the crates because I am not physically able to do this. His name is Kemar. Indeed most of the drivers are very helpful. i remembered to ask for his name yesterday because he is so good and very quick as well.”

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Posted 2 years ago

“The online customer service was amazing! I was able to find everything that I needed online, definitely ordering from there again.”

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Posted 2 years ago

“Tesco used be a good place to shop but it's not no more ,too many self service ,used to put customers first,not no more . There is no where to complain ,and have now got private companies issuing fines for parking too long .my advice is they don't care so don't shop there”

Helpful Report

Posted 2 years ago

“My delivery wasn't made despite Tesco deducting £80 from me. No explanation on the day.”

Helpful Report

Posted 2 years ago

“I had the pleasure of being served at the check-out by a lovely polite young lady, Olivia, in the Tesco Extra store in Leyland. Her politeness and smile was lovely. I have always found the staff at the store very helpful and Hazel on the Customer Service needs a mention too. Thank you Olivia and Hazel for making my visit to the store delightful.”

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Posted 2 years ago

“Assaulted by a member of staff whilst exiting the store, staff stole my personal items, then racially profiled, wrongly accused and illegally detained. I have reported the incident to the police. Your staff need urgent training as your actions are despicable. I will not be returning to this store ever. Still waiting a call from your store manager with an apology.”

Helpful Report

Posted 2 years ago

“The young man who delivered my shopping went over and beyond the service we have received before, he brought the delivery to my kitchen and even asked if he could empty the trays onto the side for me. Which was so kind but we were OK doing this ourselves. This young man deserves recognition for his customer service.”

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Posted 2 years ago

“Ray delivered our shopping today and was so very helpful he is an asset to your company great service”

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Posted 2 years ago

“If I could give zero stars I would . ABSOLUTELY TERRIBLE service AVOID Sunday evening slots. Or late slots in general. Drivers seem to get “ sick” or run late and don’t turn up at all. Fuming 3rd time they have done it to me . Have to wait all day for a call to get my shopping if I’m lucky. TERRIBLE service weston Favell Northampton”

Helpful Report

Posted 2 years ago

“Terrible. Waited in for hours on a Saturday evening and ended up having to cancel plans. Still have no idea why i had no delivery as customer service also could get no answer from the store or driver either and eventually advised me it probably would not arrive. Advise not to use Tesco online at all. I have always had brilliant service from Asda so will return to them.”

Helpful Report

Posted 2 years ago

“Tesco Ivybridge 31.07.23.Served at till by Tina with a smile and a sense of humour.Very efficient at processing shopping.Made me feel very welcome and comfortable.Tina is a credit to Tesco.”

Helpful Report

Posted 2 years ago

“I usually if possible go to the same lady on the checkout till’s. Her smile when she greets you always makes my day. She is wonderful to all her customers. I would really like to say she is a credit to the company Her name is Angela O. At Tesco extra Central Park Wigan.”

Helpful Report

Posted 2 years ago

“I have recently gone to Tesco in keynsham Bristol in the late afternoon and evening only to find that there is only one Til open with big queues at that one, so I was forced through the self checkout which is a absolute headache, problems after problems which is extremely stressful, i almost feel my blood pressure rising, other customers complaining around me, I am seriously thinking of just going directly to another supermarket to get my products if this doesn’t change. You definitely need more staff so that there is more opportunity for customers to move through and out of the supermarket. Kind regards Gavin”

Helpful Report

Posted 2 years ago

“Tesco liquirish allsorts ,all items where HARD ,ROCK HARD , giving impression they've had long exposure to drying air ,will never buy again, it's Maynard from now on . Liquirish allsorts are not meant to be as hard as boold sweets ,disapointed tesco. I like to and always give positive reviews we cannot on this occasion.”

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Posted 2 years ago

“Tescos double pricing is a rip off. We have the app on our phone as they no longer issue cards, twice now the app wouldn’t work so we end up paying more, absolutely disgusting, why they have to rip off people like this I don’t know, but it certainly won’t happen again as we will never use Tesco's again, and I’m sure more and more people will get wise to this as time goes on”

Helpful Report

Posted 2 years ago

“Tesco Leytonstone E11 staff are exceptionally helpful whatever time of the day you shop. Male staff saw me limping he took my trolley & place all my items on the convey belt amazing service, didn’t get his name. Also want to give shout out for Nikky C what a treasure she is . Helpful go the extra mile.”

Helpful Report

Posted 2 years ago

“Unreliable and failed to show up with my order , only when I called them did they realise they’d had a problem with processing payment and their only remedy was to ask me to reorder. Unacceptable and inadequate customer service.”

Helpful Report

Posted 2 years ago

“You have turned up around the same time every Friday for over two years. When will you understand your at the wrong address!!!”

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Posted 2 years ago

“Tesco Extra Walsall is a great store. They have fantastic staff, who go the extra mile for the community they serve. They have helped a local primary school by donating equipment, helping children learn about growing flowering plants and vegetables. Thank you!!”

Helpful Report

Posted 2 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews