Tesco Direct Reviews

3.2 Rating 2,134 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,134 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.6 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
Tesco Direct 1 star review on 27th October 2022
Gordon Hawtin
Tesco Direct 5 star review on 29th September 2022
Anonymous
27
Anonymous
Anonymous  // 01/01/2019
Mark Hall was my delivery man to Ponteland. He was helpful and pleasant.I tried to do the review at www.tescoviews.com but it only did in store or cafe visits.
Helpful Report
Posted 2 years ago
Terrible customer service. Queues down the aisles.
Helpful Report
Posted 2 years ago
Tesco's in Swansea, I love online shopping at Tesco’s I’ve never had a bad experience yet and I’ve shopped for years with them, I see people giving negative comments some was valid comments & some wasn’t,& the price increases etc unfortunately it’s the greedy government rising taxes & vat, fuel prices up more than they ever have, not Tesco’s,! every supermarket’s prices have gone up,! If it wasn’t for Tesco’s & other retailers that stayed open throughout covid 19 to help serve & deliver peoples shopping while other companies staff stayed home & kept themselves safe, Tesco’s staff put themselves & there families health at risk, to serve & help people get groceries to feed there families, I appreciate & applaud Tesco’s workers, 👏👏
Helpful Report
Posted 2 years ago
The shopping simply did not arrive. No explanation was given. When I asked why it did not arrive, they made false claims over the phone to the effect that the driver had visited the address and was unable to get an answer at the door, even though I had waited by the door all night for them to deliver. It might take up to a week to receive a refund apparently. Avoid this company.
Helpful Report
Posted 2 years ago
Tesco’s Own Lemon Curd: The entire contents of the jar I bought have just hit the bin -- my compost bin, and I hope the microbes will enjoy the ‘vibrancy and zing’. I’d rather waste my money than end of up with a stomach ache while Tesco aids and abets destruction of the environment with PALM OIL in more and more and MORE products. What is palm oil doing in a sugar and cornflour-based confiture? There’s no call for oil of any kind in any fruit preserve recipe I know. Palm oil isn’t fit for human consumption; and palm plantations are ruining our shared ecosystem, whether ‘sustainable’ or illegal. So, today, I’ve learnt yet another lesson in Tesco’s relentless drive to ‘fill’ ingredients lists with rubbish; and I’ll have to invest yet more time in reading labels as I inch my way along the aisles! (Will reading labels for ingredients at Sainsbury’s, Morrisons and Lidl prove less time-consuming?) ‘Tesco Lemon Curd: Real lemon juice. -- Add zing to your palm oil consumption’ !
Helpful Report
Posted 2 years ago
Order changed! I had placed a order last week thursday for click and collect as today was only time I had available to collect the items. Order went through and I was happy that I had found the product online. Today when they emailed the receipt they had replaced with subsitute item as the item I ordered went out of stock. So that is the case then how comes the order went through, this is really bad, changing the order then expected us to take it. NO WAY!!! I would like the product that I had ordered not a subsitute items. Absolutely bad and rubbish online service. Never had this level of digusting service anywhere. All Online Scammers.
Helpful Report
Posted 2 years ago
Ordered a few items to be delivered between 5pm and 9pm Easter Monday - Planned accordingly only to receive an email mid day to say that they had cancelled my order, no reason or satisfactory apology given. First and last time for me.....
Helpful Report
Posted 2 years ago
Out of all the grocery stores that deliver, Tesco is bar far the worst! They only tell you what’s out of stock a couple of hours before they deliver! So you don’t cancel the lot! When they substitute an item they charge you the higher price even though it’s their fault and their web site is antiquated. Asda and Morrisons much better companies in my opinion.
Helpful Report
Posted 2 years ago
NOT HAPPY. Instead DISGUSTED & SHOCKED to find Barret's lollipop Dib-Dab sherbet at 45p EACH on 18/3/2022. Normally 5 for £1.00 or 20p each.Rationed during the pandemic at 37p each( obviously weren't selling at that price so we're then sold again at 20p each.) WHAT!! .Over 💯% Price increase.This is Absolutely Disgusting.Certainly NOT justifiable.THANK YOU..👎🏾😭
Helpful Report
Posted 2 years ago
Asked annfield plain store for a donation towards our community fundraising event to raise money for the British Heart Foundation and they were so one with their donation. Well done Tesco for supporting an amazing cause x
Helpful Report
Posted 2 years ago
Tesco are just robbing ppl .if you dont have a club card look out
Helpful Report
Posted 2 years ago
Almost non existent customer service, has now become no customer service at all. All email addresses are no longer manned. Unless you have the time to waste waiting forever and a day in a phone queue, there is no easy way to complain. Having a meaningful customer service system should be the prerequisite of a good company. I should know I was on the Tesco payroll at management level. What a disappointment!!
Helpful Report
Posted 2 years ago
Tesco delivery did not arrive for 3 consecutive times. Tesco APP continued to display “delivering” status after the delivery time slot has passed (The deliverer did not text or leave phone calls). After 12AM, the delivery status switches to check back later tomorrow. Assuming that the time slot was too late for deliveries (8-9PM), I reordered the same items during a daytime slot (12PM-1PM), yet the same thing happened. The customer service dismissed the missing delivery as my absence for receiving the items, even though I have been going downstairs multiple times. They refunded all 3 orders.
Helpful Report
Posted 2 years ago
First taste thought it was a little bitter but aquired the taste by the end of the cup I really enjoyed it.
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Posted 2 years ago
Just visited family, was asked if I wanted tea or coffee. My brother in law said I’ve got this great coffee. Being polite I said yes to the coffee. It was one of the best caramel hot drink I’ve tried. I liked it that much , I asked to see how he made it so quick, the milk in a pod , coffee in a pod, so easy to do well done Costa , I’ll be going out and getting a machine.
Tesco Direct 5 star review on 26th February 2022
Helpful Report
Posted 2 years ago
We had a delivery today and my daughter has had some blackberries and found maggots in the fruit I will welcome Tesco’s reply
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Posted 2 years ago
When putting shopping away I found a mushy wrinckled Bell pepper 🫑
Tesco Direct 4 star review on 9th February 2022 Tesco Direct 4 star review on 9th February 2022 Tesco Direct 4 star review on 9th February 2022 Tesco Direct 4 star review on 9th February 2022
Helpful Report
Posted 2 years ago
I have shopped online for groceries with Tesco for many years but in the past month this has been impossible. I have had a Tesco credit card since it's inception and although Tesco are happy to receive my payment every month, I can no longer get any answers to my queries when I talk to a customer service advisor. I am able to book home deliveries from Waitrose and Sainsbury and every other online retailer for any of my needs; they are very happy to receive my orders but Tesco do not want my custom any more.
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Posted 2 years ago
terrible service
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Posted 2 years ago
My wife went into hospital today and I have cancer so we ordered home delivery for yesterday, the driver delivered but then drove off with one lot of chilled. Some of this we needed for our evening meal. My wife phoned the driver who had earlier phoned for directions but he didn’t answer. Anyways he never came back and customer services arranged a return drop for today which was not good enough but the best they could offer, it never turned up. Absolutely appalling service.
Helpful Report
Posted 2 years ago
Tesco Direct is rated 3.2 based on 2,134 reviews