Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had 2 bags of pears.on offer for 89p.in your store in churchdown today..always had superb service there in the past..but today was terrible..I got to counter she tried to charge me full price.for them .I told her they on offer so she went and checked. But she kept slamming pears on counter about 5 times..as she couldn't reduce them..didn't know how to do it..I said to her will u stop slamming my pears on count..she replied there hard anyway...so she was waiting for help so put my biscuits through..yes wrong price again ..supposed to be £1 tried to charge me £1.50...I said wrong price AGAIN..she was getting very irate..so a lady came to help her..she was getting so rude to me..a lady waiting to be served after me held pears up and said hope I dont get overcharged too..she was so rude I said forget it and I walked out as she couldnt even put my club card through..I asked to see manager on way out...she went to see her..I came home with nothing..”

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Posted 3 years ago

“Tesco absolutely a disgrace charging for a bag to put a couple of jacket potatoes in so they’re kept clean and protected from other stuff ie bleach washing chemicals etc my dog food chews come in a nice thick plastic bag obviously i am not important I’m only a customer as your staff say company policy not good enough Tesco vote with my feet is a catchy slogan thought this was a trust pilot site oops were is it 68 years old spoken to like I was a c nt by staff twice ggggrrrr”

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Posted 3 years ago

“Trading standards are dragging there feet knowing the whole country is being deliberately overcharged. Update as I hear from them”

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Posted 3 years ago

“Cancelled my home delivery on the day it was due for no reason at all. Will not use this service or Tesco again, totally unreliable.”

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Posted 3 years ago

“Triple chocolate Muffins are the nicest muffins i think exist on this earth. Tesco you’ve out done yourself never change this recipe”

Tesco Direct 5 star review on 29th September 2022

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Posted 3 years ago

“Thank you to my great Tesco delivery driver today really helpful carried my shopping in and helped me take it out of the trays and so cheerful”

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Posted 3 years ago

“Overcharged 5.00 again yesterday.”

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Posted 3 years ago

“I was in Tesco in Brent park and you have quality streets and celebrations on special. There was someone filling there trolley with them who probably has a shop to sell them ok on I think that should not be allowed but not one member of staff was stopping him. Outrageous”

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Posted 3 years ago

“Tesco's prices is always going up either daily or weekly time to move on to a different store”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Follow up. The last five deliveries I have had I have been overcharged five pounds each time. Reported to trading standards. They know about it but carried on overcharging. Again is this fraud.”

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Posted 3 years ago

“Easy to use an attractive offer glad to accept their quote in these very challenging financial times”

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Posted 3 years ago

“Over the last four months I had food deliveries from Tesco.over three weeks I ordered the same item a total of five times to be overcharged on delivery by over a pound. I notified them six and they said they would change it on there system. They never changed this so I spoke with customer services and they told me they will change this but it takes time and they can carry on overcharging till this is done. Over the last two weeks I have had three shops and been overcharged by 4-5 pounds on each delivery. They have refunded the overcharge but they only refund when customers check there invoices. I believe this to be fraud and I have notified trading standards. If trading standards do not take action I will be using Facebook. Next door. YouTube. and other apps. To let the country know what they are doing. I will update as soon as I get a reply from trading standards although I have been told it can take up to three months. So over the next three months I advise you all to check your invoices.”

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Posted 3 years ago

“Very easy and efficient. Always had support from Tesco. Thank you”

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Posted 3 years ago

“Customer service is fine but what is their policy toward people sat at the entrance to their stores begging . .”

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Posted 3 years ago

“Great shopping customer service”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“ZERO STARS! Each time I have made a food order from the store of Borehamwood I've had issues with the deliveries, this has been ongoing for the past year. Each time I have asked the customer service team to ask the store manager to contact me this has not happened and time and time again the same issues arise. The most recent issue occurred on 26/08/2022. I had been home all evening awaiting a delivery to arrive between 9pm-10pm. 10:10pm had come and I had called to be provided with an update as to my order. I was directed to a very unhelpful Andy whom addressed himself as "customer service manager". His response to each query was "I can't help you what that" "I can't do that" this was his explanation for everything. I was told that the delivery driver had knocked on the door which is not true, I was then told she made attempt to call me again this is not the case as I received no calls, no evidence of phone calls was ever shown to me. I then called once again and was directed to Toba who informed me that he was unable to contact the store manager as well the delivery driver. I was told having my items resent would mean an additional payment taken out and refunding the order will take 5 working days. I then decided to make contact with the CEO of Tescos Ken and had Vicky make contact with me, all that was provided was an apology which is pathetic! I will not be returning to any Tescos moving forward and suggest others do the same, seeing as they couldn’t care less about customers.”

Tesco Direct 1 star review on 30th August 2022

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Posted 3 years ago

“I would just like to thank Liz in the Mobile Department at the main Tesco's in Bury St. Edmunds for sorting my mobile out which I messed up. A case of "Every little helps", thanks again Liz, you're a star.”

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Posted 3 years ago

“So expensive even with Clubcard discount”

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Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews