“Follow up. The last five deliveries I have had I have been overcharged five pounds each time. Reported to trading standards. They know about it but carried on overcharging. Again is this fraud.”
“Over the last four months I had food deliveries from Tesco.over three weeks I ordered the same item a total of five times to be overcharged on delivery by over a pound. I notified them six and they said they would change it on there system. They never changed this so I spoke with customer services and they told me they will change this but it takes time and they can carry on overcharging till this is done. Over the last two weeks I have had three shops and been overcharged by 4-5 pounds on each delivery. They have refunded the overcharge but they only refund when customers check there invoices. I believe this to be fraud and I have notified trading standards. If trading standards do not take action I will be using Facebook. Next door. YouTube. and other apps. To let the country know what they are doing. I will update as soon as I get a reply from trading standards although I have been told it can take up to three months. So over the next three months I advise you all to check your invoices.”
“ZERO STARS! Each time I have made a food order from the store of Borehamwood I've had issues with the deliveries, this has been ongoing for the past year. Each time I have asked the customer service team to ask the store manager to contact me this has not happened and time and time again the same issues arise. The most recent issue occurred on 26/08/2022. I had been home all evening awaiting a delivery to arrive between 9pm-10pm. 10:10pm had come and I had called to be provided with an update as to my order. I was directed to a very unhelpful Andy whom addressed himself as "customer service manager". His response to each query was "I can't help you what that" "I can't do that" this was his explanation for everything. I was told that the delivery driver had knocked on the door which is not true, I was then told she made attempt to call me again this is not the case as I received no calls, no evidence of phone calls was ever shown to me. I then called once again and was directed to Toba who informed me that he was unable to contact the store manager as well the delivery driver. I was told having my items resent would mean an additional payment taken out and refunding the order will take 5 working days. I then decided to make contact with the CEO of Tescos Ken and had Vicky make contact with me, all that was provided was an apology which is pathetic! I will not be returning to any Tescos moving forward and suggest others do the same, seeing as they couldn’t care less about customers.”
“I would just like to thank Liz in the Mobile Department at the main Tesco's in Bury St. Edmunds for sorting my mobile out which I messed up. A case of "Every little helps", thanks again Liz, you're a star.”
“Hi this is a review for Tesco express on Burnham Lane I’ve been going there for a few years now great shop all the staff are very helpful and we have a laugh they are all willing to help very polite Long mate continue thanks to all the staff at the Burnham Lane branch thanks guys”
“I am a delivery saver customer and have used Tesco for years. I have always found the service excellent and the drivers very helpful and polite. If they do substitute a product it’s always for a more expensive product but for the cheaper price. I will continue to use Tesco. Susan”
“Tried a woosh delivery 3 times now today like last Saturday spent all day trying to get a slot without luck but coop had slots every time not worth bothering again will go straight to coop instead even though Tesco was our preferred shop. Would of given no star.”
“Tesco in amesbury needs to check the dates on things poor dates short dates I will not use Tesco as dates to close to sell by get to grips Tesco ASDA blows you out of the water and tell your staff not to be rude Tesco’s I a joke”
