Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco needs to change the delivery policy. Even we still have covid no one wears mask or keeps distances even the government measures are loosen. So tesco needs to go back in the pre covid period delivery policy and delivery to door not to the main gate. Especially the vulnerable people and give the drivers more than 4 min delivery time especially if the order is 5 full baskets, you are on your own, you live in the 5th floor and the lift is broken how can you make it? I wish but I cant teleport yet sorry.”

Helpful Report

Posted 3 years ago

“Sadly customer service virtually non existent now. When finally got to speak to a human at head office to make a complaint, phone was put down on me. Returned faulty goods to store, told someone would ring from head office, no contact from anyone. Very disappointed always used to rate Tesco highly.”

Helpful Report

Posted 3 years ago

“Tesco gift wrapping paper "Roll Wrap" is horrible as a slight touch of it the under white colour shows up on the blue upper colour. It made the gift wrap looks ugly, tired, tarnished and trashy. It is horrible. Would quality control check this out and stop selling it. It os so sad to give anyone a present wrap in this paper. I cannot attach two photos as they re in PDF format which is not supported by this review system. The present looks horribly cheap and nasty. I would be better off not wrapping it.”

Helpful Report

Posted 3 years ago

“Kindly supply free bags in order to place loose carrots. new jersey potatoes. ect.”

Helpful Report

Posted 3 years ago

“Scott (Eastbourne) delivery driver was extremely helpful and pleasant. We have had weekly deliveries for the last 2 years and have to say the drivers have been great. We have no problems with Tesco deliveries.”

Helpful Report

Posted 3 years ago

“This is how the delivery driver, who came today behaved while delivering my tesco order. First of all men had a nasty attitude from the moment he came into my property from the start. Creating unnecessary dramas. Second of all using some reverse psychology stressing me out making it look as if its me thats the problem. If that is going to continue, I wont be spending money with tesco no more. I Will go asda or sainsbury instead. This is what happened: I waited all day at home for the evening delivery. Around 8pm I received a phone call saying, that he was downstairs and the intercom wasn't working. Rudely telling not asking for someone to come downstairs and pick up the delivery. As I live on the second floor with no lift at all. I politely mentioned I had back issue and cant lift a heavy things. As well adding up, that every delivery drivers always comes upstairs. Without any issues. He said Look main front door is downstairs. I don't need to come upstairs, when I am not COMFORTABLE. I WONT ARGUE WITH YOU ABOUT IT. I said no one here is arguing. There is no need to have an attitude about it. We only have a conversation. I don't live downstairs, but here. He then said if this is how it is I WONT BE COMING HERE NO MORE. Please train your people to be decent in customer service delivering food. Because this is ridiculous. I am having a relaxing day with a family for someone to come and act in such ways. If he does work and is paid by company, then he shall perform what he is paid for. Thank You, A L”

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Posted 3 years ago

“Had a meal today at dumfries store was awful macaroni was tastless and very little of it and chips were dry hard garlic bread uncooked for the price of £10 such waste of money won't go bk”

Helpful Report

Posted 3 years ago

“only 2 out of 8 self service checkouts accept cash causing very long delays. tesco bathgate”

Helpful Report

Posted 3 years ago

“they just cannot deliver what you ask for every single time theres more stuff missing you will get all but 1 item of a recipe every time from tesco... or replacements when you did not ask for them im using sainsburys from now on. I would no longer recomend tesco”

Helpful Report

Posted 3 years ago

“Cold, cold, cold. Yes once again I got out of the shop as quickly as possible, far too cold. I have spoken to other shoppers and staff and they all agree. This is a cold shop. Too uncomfortable to spend much time there. Get the basics and get out. I am talking about Tesco supermarket in Telford, Shropshire.”

Helpful Report

Posted 3 years ago

“Mark Hall was my delivery man to Ponteland. He was helpful and pleasant.I tried to do the review at www.tescoviews.com but it only did in store or cafe visits.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Queues down the aisles.”

Helpful Report

Posted 3 years ago

“Tesco's in Swansea, I love online shopping at Tesco’s I’ve never had a bad experience yet and I’ve shopped for years with them, I see people giving negative comments some was valid comments & some wasn’t,& the price increases etc unfortunately it’s the greedy government rising taxes & vat, fuel prices up more than they ever have, not Tesco’s,! every supermarket’s prices have gone up,! If it wasn’t for Tesco’s & other retailers that stayed open throughout covid 19 to help serve & deliver peoples shopping while other companies staff stayed home & kept themselves safe, Tesco’s staff put themselves & there families health at risk, to serve & help people get groceries to feed there families, I appreciate & applaud Tesco’s workers, 👏👏”

Helpful Report

Posted 3 years ago

“The shopping simply did not arrive. No explanation was given. When I asked why it did not arrive, they made false claims over the phone to the effect that the driver had visited the address and was unable to get an answer at the door, even though I had waited by the door all night for them to deliver. It might take up to a week to receive a refund apparently. Avoid this company.”

Helpful Report

Posted 3 years ago

“Tesco’s Own Lemon Curd: The entire contents of the jar I bought have just hit the bin -- my compost bin, and I hope the microbes will enjoy the ‘vibrancy and zing’. I’d rather waste my money than end of up with a stomach ache while Tesco aids and abets destruction of the environment with PALM OIL in more and more and MORE products. What is palm oil doing in a sugar and cornflour-based confiture? There’s no call for oil of any kind in any fruit preserve recipe I know. Palm oil isn’t fit for human consumption; and palm plantations are ruining our shared ecosystem, whether ‘sustainable’ or illegal. So, today, I’ve learnt yet another lesson in Tesco’s relentless drive to ‘fill’ ingredients lists with rubbish; and I’ll have to invest yet more time in reading labels as I inch my way along the aisles! (Will reading labels for ingredients at Sainsbury’s, Morrisons and Lidl prove less time-consuming?) ‘Tesco Lemon Curd: Real lemon juice. -- Add zing to your palm oil consumption’ !”

Helpful Report

Posted 3 years ago

“Order changed! I had placed a order last week thursday for click and collect as today was only time I had available to collect the items. Order went through and I was happy that I had found the product online. Today when they emailed the receipt they had replaced with subsitute item as the item I ordered went out of stock. So that is the case then how comes the order went through, this is really bad, changing the order then expected us to take it. NO WAY!!! I would like the product that I had ordered not a subsitute items. Absolutely bad and rubbish online service. Never had this level of digusting service anywhere. All Online Scammers.”

Helpful Report

Posted 3 years ago

“Ordered a few items to be delivered between 5pm and 9pm Easter Monday - Planned accordingly only to receive an email mid day to say that they had cancelled my order, no reason or satisfactory apology given. First and last time for me.....”

Helpful Report

Posted 3 years ago

“Out of all the grocery stores that deliver, Tesco is bar far the worst! They only tell you what’s out of stock a couple of hours before they deliver! So you don’t cancel the lot! When they substitute an item they charge you the higher price even though it’s their fault and their web site is antiquated. Asda and Morrisons much better companies in my opinion.”

Helpful Report

Posted 3 years ago

“NOT HAPPY. Instead DISGUSTED & SHOCKED to find Barret's lollipop Dib-Dab sherbet at 45p EACH on 18/3/2022. Normally 5 for £1.00 or 20p each.Rationed during the pandemic at 37p each( obviously weren't selling at that price so we're then sold again at 20p each.) WHAT!! .Over 💯% Price increase.This is Absolutely Disgusting.Certainly NOT justifiable.THANK YOU..👎🏾😭”

Helpful Report

Posted 3 years ago

“Asked annfield plain store for a donation towards our community fundraising event to raise money for the British Heart Foundation and they were so one with their donation. Well done Tesco for supporting an amazing cause x”

Helpful Report

Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews