Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,205 Reviews

54 %

of reviewers recommend Tesco Direct

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3.2

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOT HAPPY. Instead DISGUSTED & SHOCKED to find Barret's lollipop Dib-Dab sherbet at 45p EACH on 18/3/2022. Normally 5 for £1.00 or 20p each.Rationed during the pandemic at 37p each( obviously weren't selling at that price so we're then sold again at 20p each.) WHAT!! .Over 💯% Price increase.This is Absolutely Disgusting.Certainly NOT justifiable.THANK YOU..👎🏾😭”

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Posted 4 years ago

“Asked annfield plain store for a donation towards our community fundraising event to raise money for the British Heart Foundation and they were so one with their donation. Well done Tesco for supporting an amazing cause x”

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Posted 4 years ago

“Tesco are just robbing ppl .if you dont have a club card look out”

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Posted 4 years ago

“Almost non existent customer service, has now become no customer service at all. All email addresses are no longer manned. Unless you have the time to waste waiting forever and a day in a phone queue, there is no easy way to complain. Having a meaningful customer service system should be the prerequisite of a good company. I should know I was on the Tesco payroll at management level. What a disappointment!!”

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Posted 4 years ago

“Tesco delivery did not arrive for 3 consecutive times. Tesco APP continued to display “delivering” status after the delivery time slot has passed (The deliverer did not text or leave phone calls). After 12AM, the delivery status switches to check back later tomorrow. Assuming that the time slot was too late for deliveries (8-9PM), I reordered the same items during a daytime slot (12PM-1PM), yet the same thing happened. The customer service dismissed the missing delivery as my absence for receiving the items, even though I have been going downstairs multiple times. They refunded all 3 orders.”

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Posted 4 years ago

“First taste thought it was a little bitter but aquired the taste by the end of the cup I really enjoyed it.”

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Posted 4 years ago

“Just visited family, was asked if I wanted tea or coffee. My brother in law said I’ve got this great coffee. Being polite I said yes to the coffee. It was one of the best caramel hot drink I’ve tried. I liked it that much , I asked to see how he made it so quick, the milk in a pod , coffee in a pod, so easy to do well done Costa , I’ll be going out and getting a machine.”

Tesco Direct 5 star review on 26th February 2022

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Posted 4 years ago

“We had a delivery today and my daughter has had some blackberries and found maggots in the fruit I will welcome Tesco’s reply”

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Posted 4 years ago

“When putting shopping away I found a mushy wrinckled Bell pepper 🫑”

Tesco Direct 4 star review on 9th February 2022

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Posted 4 years ago

“I have shopped online for groceries with Tesco for many years but in the past month this has been impossible. I have had a Tesco credit card since it's inception and although Tesco are happy to receive my payment every month, I can no longer get any answers to my queries when I talk to a customer service advisor. I am able to book home deliveries from Waitrose and Sainsbury and every other online retailer for any of my needs; they are very happy to receive my orders but Tesco do not want my custom any more.”

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Posted 4 years ago

“terrible service”

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Posted 4 years ago

“My wife went into hospital today and I have cancer so we ordered home delivery for yesterday, the driver delivered but then drove off with one lot of chilled. Some of this we needed for our evening meal. My wife phoned the driver who had earlier phoned for directions but he didn’t answer. Anyways he never came back and customer services arranged a return drop for today which was not good enough but the best they could offer, it never turned up. Absolutely appalling service.”

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Posted 4 years ago

“Tesco going paperless before telling customers how do customers check their order is correct there I have had to phone Tesco in the past for items missing they are going to loose my custom”

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Posted 4 years ago

“Very friendly and helpful”

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Posted 4 years ago

“Unable to update my orders. Customer service people are polite but unable to help with booking future orders or amending current ones. I am unable to contact the 'Chief Executive's' office due to their out of date website. One supposes that complaints are over running his office whilst he is unavailable due to other more pressing business than we customers. Maybe he needs some customer service training to get back to grass roots!”

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Posted 4 years ago

“Excellent service and fast delivery.”

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Posted 4 years ago

“Yet again after using Tesco delivery there were items not available. Not items that were added at the last minute..items that had been on there for a few days. This should be accounted for when Tesco place their orders (which they receive daily) In all honesty I don't think I will use them again. Not even lowest prices.”

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Posted 4 years ago

“Repeatedly late delivery by over 30 mins after booked 1hour slot.”

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Posted 4 years ago

“Hans and Joe at Trowbridge store were brilliant today. Polite and helpful to me.”

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Posted 4 years ago

“There is no way I'm buying stuff that is cheaper for club card members because I don't want a club card. The prices should be the same for everyone.”

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Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,205 reviews