Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,178 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst website, incredibly agonizingly slow. I have lost my slot due to the ridiculously slow unresponsive website. 2 hours of wading in treacle trying to remove items to comply with the limit, each item freezes and crashes the site when you try to remove it. Thanks for wasting 2 hours of my time for NOTHING.”

Helpful Report

Posted 3 years ago

“Very good but club and prices are vastly different to normal, putting me off buying from there again since it singles out people who can't use technology”

Helpful Report

Posted 3 years ago

“Terrible terrible Tesco. Waiting over 30 days for card! Very high in shop prices, unless you have Tesco Clubcard! Now requested it but had to contact three times as their system is crooked and sent to wrong address or didn’t send at all! Waitrose has better prices and they gave me digital card as soon as requested saving plastic, post, and Not Making Excuses”

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Posted 3 years ago

“I’d like to say that Tesco cafe do the best cheese and ham toastie from julie in hardwicke”

Helpful Report

Posted 3 years ago

“Absolutely fuming. The delivery decided not to bother turning up. The items on my order were things I needed for the kids for the morning. Don't think I will be trusting Tesco again in future. Probably go back to Asda.”

Helpful Report

Posted 3 years ago

“You should be ashamed !!! As if you didn't make enough money in sales you not what to charge for Parking!!!!!! No loyalty!!!”

Helpful Report

Posted 3 years ago

“Staff on the tills at Tesco Wadebridge have been so friendly, polite, and helpful. We have used this store whilst on holiday. Thanks it’s been a real pleasure to shop in this store.”

Helpful Report

Posted 3 years ago

“Disgrace out of date food rubbish I’m off to Asda”

Helpful Report

Posted 3 years ago

“I have been online shopping for years, way before the pandemic. The staff at Sprowston Norwich click and collect are wonderful, they are chirpy, welcoming, always give 100% and great service. I very rarely receive substitutes but when I do they are almost always suitable. If they are not, it's not the end of the world.. I just pop in to see if there is something else available, because remember the staff can only pick what is available on the day. If you don't want the substitute, you just hand it back and they refund the item within 48hrs. The price for click and collect is extremely reasonable especially for me who hates spending my time doing the weekly shop! A tip for other shoppers who are less than pleased and quick to complain- try using the notes when selecting your items, you can ask for longest dates on things, specify a substitute you'd like in case of unavailability and even specify if you'd like green or yellow bananas! Well done Sprowston Norwich 🙂”

Helpful Report

Posted 3 years ago

“Amazing quality great prices”

Helpful Report

Posted 3 years ago

“I’ve had around 50 or so deliveries of Tesco shopping now and I can honestly say that each and every driver I’ve encountered has been polite and friendly with excellent communication. I’ve been so impressed with the delivery service.”

Helpful Report

Posted 3 years ago

“They have gone really expensive but they have brilliant vegan choices... however they're veg and fruit are shocking! I have a delivery every week from tesco just twice out of a year and a half have I received decent fruit and veg... it always arrives with terrible sell by dates (mostly go out of date that same day or day after ) I've also received out of date on many occasions. Or it's either damaged , bruised or going brown . Now we have reduced Tesco shops for this reason as can no longer buy food to last a whole weeks because they deliver such bad sell by dates”

Helpful Report

Posted 3 years ago

“I bought 6 jars of baby food supposed to be 6 for £3 l paid £5 l was overcharged l don't collect reciepts to save paper waste l won't shop their again I'd advise other people to avoid Tesco Asda are much nicer and don't bother about reciepts awful shop avoid”

Helpful Report

Posted 3 years ago

“I have my food delivered every week by Tesco delivery people and all of them are very polite, helpful and friendly. So thank you to all delivery drivers at Tesco.”

Helpful Report

Posted 3 years ago

“Wonderful friendly service. Lady on the till made me feel most welcome”

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Posted 3 years ago

“Very helpful staff”

Helpful Report

Posted 3 years ago

“I am getting fed up with the Tesco store near me it is in Stoke Gifford Bristol BS34 it is getting very expensive to buy shopping at this store and they 80% of the products in the store are brand makes and they do not sell any of the Tesco basic low price range products in the store either so even some of the Tesco products are expensive to but it is the only store in the village and as I have no one and no support and no one can drive in our house for medical reasons I have no option to shop there”

Helpful Report

Posted 3 years ago

“Visited tesco in Daventry today and the scanner after I did my shop would not scan on to the till the staff were very quick and scanned all my shopping and put everything back as most of my shop was in my freezer bags the manageress Michelle and here staff were very helpful keep up the good work”

Helpful Report

Posted 3 years ago

“Great store with a variety of choose from clothes to food even toys and technology... great prices and customer service is welcoming and friendly.”

Helpful Report

Posted 3 years ago

“I ordered for a home delivery service and I booked the slot for between 21:00 to 22:00 . On the 19th July. I got a msg from Tesco driver saying that the food will be delivered late as there was a delay. But to my surprise the delivery driver was outside the house way before the promised time at 19:00 while I was not athome . And he leaves me with no option as he says that he couldn’t come later as he had passed his driving hours for the day. Such a shame he also said that it was Tesco’s failure in coordination which he too has experienced many a times.”

Helpful Report

Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,178 reviews