Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, no manners whatsoever”

Helpful Report

Posted 4 years ago

“Dundee extra, off A90. 20.05.21. I have food intolerances, I asked a member of your staff for assistance, wanting rice flour, she was polite and knowledgable, offering suggestions and an alternative. Her name is Rosie. Please pass on my thanks. Credit to your staff.”

Helpful Report

Posted 4 years ago

“Bought a mobile phone online by tesco. Waited in for delivery(states twice on dispatch) and the delivery man said they have been and no one was in ,when we were. Back door open and windows. Couier running late and went without knocking but took a picture of my gate(fly by delivery). Tesco are willing to take money for the phone, went through straight away but now when we cancelled item due poor delivery, it will take 4/5 days to get my money back. Lack of service, beware buying. Now I am without a phone due to their service on all areas.Tesco is very happy to take your money,but once item has gone through their door they are not interested on what happens next.”

Helpful Report

Posted 4 years ago

“The prices is super cheap and the products are useful”

Helpful Report

Posted 4 years ago

“Tesco Westhill is very helpful, so was Oswell what a lovely man.”

Helpful Report

Posted 4 years ago

“Good afternoon, Thank you very much for your deliveries, every single one as been delivered perfectly. I have to compliment every single one of your delivery driver for their professional attitude, sympathy and patience. I do not know how much you pay your delivery drivers, but I am 100% sure it is not enough. Please provide them a raise, a bonus and also a promotion (and also all of the employers who made sure I had all of my shopping at home). Sincerely, A very happy costumer”

Helpful Report

Posted 4 years ago

“Being disabled Tesco have kept me going throughout the pandemic.The delivery drivers have been absolutely great, however l have noticed that recently there appear to be more products "UNAVAILABLE"”

Helpful Report

Posted 4 years ago

“I have been pretty happy with their service. Sometimes, It felt like a real bank.”

Helpful Report

Posted 4 years ago

“Agreed to survey next day on phone,first question (rate 1-5 one being worse ) rated 2 phone went down!! Good survey”

Helpful Report

Posted 4 years ago

“Delivery driver for my shopping yesterday was amazing. I have a very bad back and wasnt able to easily lift shopping. The lovely young driver said he'd put a mask on and carry it through to my kitchen. Really kind and helpful.”

Helpful Report

Posted 4 years ago

“Too many announcements about masks and social distancing. Like we havent heard enough of this for over a year. Too much cleaning happening, which is known the chemical particles are extremely bad for health. Overall experience a nightmare.”

Helpful Report

Posted 4 years ago

“Thank you tesco and a massive thank you to the tesco kid for all the deliveries during this pandemic.It still amazes me how he can get me all these deliveries. Thank you tesco😁”

Helpful Report

Posted 4 years ago

“Do not waste your money on Tesco Fish pie ! After a failed attempt to purchase a delicious Lidl fish pie I called by a local Tesco express and decided to give there’s a try. Wished now I’d not bothered ! Lidl fish pie is tasty packed with salmon prawns and cod in a cheesy sauce with a layer of spinach it’s scrummy! Visually the Tesco pie doesn’t look too dis-similar, however the quality is so poor ! It should be labelled as tasteless mash potato with 2 pieces of fish ! There was 2 cubes of fish white sauce - very bland and nothing else other than a thick layer of mash ! Very disappointing the price was approximately the same but no comparison!! Don’t buy Tesco fish pie it’s rubbish ! Lidl one is delicious!!”

Helpful Report

Posted 4 years ago

“They used the disaster Covid to make more money, Two times I mad a home deliver orders worth £100 each because they have the 100 pack gloves, but I never receive any thing, if you don't have them on the stock why you show that you have a quantity when people replace there orders online? Last time I replaced two packs to my order but arrived without any,,,”

Helpful Report

Posted 4 years ago

“Quality, Quality, Quality, it is so sad to see after being a club card member and avid supporter for so many years, that Quality has totally disappeared. I now shop in Waitrose where quality is far superior, it wasn't always, here are some examples From Formby Tesco, fresh meat counter closed, I appreciated there sirloin steak, before it was taken away, chicken breasts where of good quality until a inferior mix started to sneak in ?. Today I visited Tesco for the first time in a while just to purchase Tesco's finest cooked prawns, alas there where none there. I like to cook, but so many meals have been spoilt by inferior products, it won't happen again. The only plus I can find in this store, is the quality in the staff, especially from the fish and meat counter as well as cooked meats, tills where also excellent, it is such a shame compared to waitrose staff who are in all honesty, inferior to the employees at Formby Tesco. Yours no longer.”

Helpful Report

Posted 4 years ago

“Hand a weekly shop at Tesco Mereway on Friday 2nd April 2021. No trolleys in sight also had to queue for the sheer volume of shoppers. Easter weekend was bound to be busy with lockdown slowly easing. Why could they not put more staff on? Queues at the tills as they weren't all open this was manned and self service. The staff that were there were hanging about the aisles chatting. Also I know online shopping is a big part of your business but their trolleys block the aisles constantly please think about the customers who just want to get their shopping done!! Bad”

Helpful Report

Posted 4 years ago

“Shopping for my mother in Tesco YATE and needed assistance to find a couple of items and was helped by a very helpful lady called Teresa. Very helpful and a credit to the store.”

Helpful Report

Posted 4 years ago

“Tesco cottage pie. Image on outer packaging is completely false, carrot or similar not potato.”

Helpful Report

Posted 4 years ago

“Brilliant customer care,massive thank you to caroline for easter eggs for our community group,also donna mccotter who has helped and supported us since the beginning,community help,care and understanding is fantastic,tesco are lucky to have such great staff x”

Tesco Direct 5 star review on 29th March 2021

Helpful Report

Posted 4 years ago

“One of the worst things possible when buying food is to find a hair in it! Tesco at Morrisons petrol station Northampton, I purchased a sandwich and bit into it and pulled out a 20cm long strand of hair! PATHETIC!!!! YOU SHOULD FIND THE PERSON RESPONSIBLE AND FIRE THEM! I have photos but can't seem to add them here”

Tesco Direct 1 star review on 28th March 2021

Helpful Report

Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews