Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an order due for delivery yesterday, we're having to self isolate due to a medical procedure and the shopping never turned up. Rang customer services who couldn't care less or let me know what was going on. Now we have to run the gauntlet and go to the better store Asda. I'm shocked at how disgusting Tesco's have been in this instance. Don't order anything online from these idiots”

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Posted 4 years ago

“I love TESCOOOOPOOOOOOOP”

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Posted 4 years ago

“The Tesco luxury soft toilet tissue, great product,”

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Posted 4 years ago

“ordered a clubcard 8 week ago statedcit would take 3week but it took 8 went to store girl scanned it did not work scanned again said it did but obviously lied because went to petrol station and card scanned invalid went to storecagain scanned invalid went to customer services she told me it was an old style card and that's why it was invalid so the girl who scanned it said it was ok was wrong nit bad wait 5 week longer than stated and then they send wrong style card as in the customer service lady not seen one like this in ages”

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Posted 4 years ago

“Please be aware when purchasing Tesco Yorkshire trays after two uses the nonstick attaches it's self to the pudding and we all know this contains cancerous elements in.”

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Posted 4 years ago

“Constantly deliver to our back door despite instructions to the opposite. We have a front door, its accessed via a concrete driveway and carpark, it has doors to the houses around us, you can, you'know DRIVE to it, for us its helpful as it enters our kitchen. All the other delivery people consistently come to it. Tesco people, maybe they are using an especially cheap subscription to post office's address lookups or use phenomenally inaccurate GPS, but for whatever reason, they - every time - come to our back door, which involves trapsing down a tiny passage from a garden gate, through another gate, across a slippery lawn, obliterating our flowerbeds as they do so, to then deliver to the WRONG DOOR. Its not like I want deliveries to come to a servants entrance, firstly we rent a pretty tiny 2 bed single storey, secondly it really is very much the back door that they insist on coming to! We now only use tesco if we really cant get a slot from other companies for this one reason - their selection of food and prices are okay, but they get our custom only in global pandemics and only then when the other delivery shops cant give us a slot just because of this one, inexplicable failure to locate THE FRONT OF OUR HOUSE.”

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Posted 4 years ago

“THE WORST CUSTOMER SERVICE EVER. THEY DO NOT REPLY TO LETTERS POSTED TO THEM NOR DO THEY REPLY TO EMAILS. I NOW HAVE A SAINSBURY CREDIT CARD.”

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Posted 4 years ago

“I have had Tesco mobile for some time now but I will be leaving when my contract comes to an end. The Mobile coverage is poor why I live and I am unable to get WiFi calling? This is why I will be leaving. I would not recommend them for that reason. There is no real excuse for them not providing it these days. Especially when they are on the O2 network!!! All other family members network providers offer WiFi calling.”

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Posted 4 years ago

“I went to Tesco Chelmsford.I refuse to wear a mask as the goverment can’t produce the (virus) in an isolated form as their is no virus so was told to get out of the shop. Well to make someone wear a mask is a crime against humanity as it’s also known as a form of slavery. I am taking them on in the common law courts. All of these deep state connected companies must be removed off our earth. This is the universe God gave to us to enjoy and prosper and not under tyrant. See you in court”

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Posted 4 years ago

“Recently used Tesco Express Crouch Street Colchester for the first. Experienced fantastic customer service from an employee by the name of Jane: helpful, professional positive attitude throughout my shopping experience! Thank you”

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Posted 4 years ago

“Customer service”

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Posted 4 years ago

“Absolutely appalling service. Driver did not turn up during booked delivery slot (£4.50). Did not even call me. Customer service could not get a hold of driver. CS then called the local store. CS then informed me that local store manager would call me to give me an update. I had a booked slot of 3-4pm. By 6pm, still no call from the driver or local store manager. I’d made my 4th call to CS after 6pm to cancel my order, which was obviously never going to arrive! I hadn’t used online shopping with Tesco’s in several years... this experience reminded why! Never again, no words to express the disgusting service from a well known nationwide store!!!”

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Posted 4 years ago

“Good service. Good delivery service. Good price.”

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Posted 4 years ago

“Have taken payment twice for the second time, Tesco blame the bank when it's their system taking and holding on to the second payment. This has been happening to people since 2019 so it's not a "glitch on the system" that they're "fixing".”

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Posted 4 years ago

“Always been very happy with Tesco online ordering and delivery. BUT, trying to order a Finest Meal Deal today is proving impossible as no desserts are available, thus discount for ordering all 4 items cannot be made. Was told on the phone that they check things regularly several times a day and will make changes, butnothing over last 8 hours!!”

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Posted 4 years ago

“Customer service is shocking,food is always close to use by date or over.Deliveries are a joke,trays they use are filthy and covered in mouldy fruit and veg.Often charge you twice for same delivery,that's if it is delivered.I could go on but I will never use this company again.Absolute shambles of a company.”

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Posted 4 years ago

“I have shopped on line with Tesco every week for the last 12months, we have been in isolation because of Covidvirus for most of this time. A big THANKYOU Tesco Sleaford/Boston you have not let me down once and what you have delivered has been of good quality.”

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Posted 4 years ago

“I have always been impressed by my local store at Belmont Tesco. Last March they quickly put in social distancing guidelines and cleaning trolley routines. There is always cleaning fluid and hand sanitiser available , the staff are always friendly and constant polite announcements are broadcast to remind customers to be courteous to staff and one another and to follow government guidelines. As far as I am concerned supermarket staff are the forgotten heroes.”

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Posted 4 years ago

“I went shopping in tescos fratton I was assisted by jade who was very helpful”

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Posted 4 years ago

“I have just been to my local tesco at West CROMWELL ROAD LONDON SW5 9QS there were ti many people in there no social distancing people not wearing face masks and the queuing to pay is chaos to many families shopping should only allow 1 person per household and one parent families to shop not large families very dissatisfied with tesco lately”

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Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews