Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chicken pie ,which had never seen a chicken ,that why we all Fu**ed off to Aldi,do you not taste anything before you sell it.”

Helpful Report

Posted 4 years ago

“purchased 3 boxes of forest luxury crackers at 7.50 for.6 crackers.per box what a load of rubbish worst crackers ever said indoor firework inside well no there was not said plastic gift inside no nothing at over a 1.00 each cracker and inside was a cardboard hanging thing and a rubbish what a con ..want my refunded complete rubbish I have had better in 3.00 a box with 12 inside complete con”

Helpful Report

Posted 4 years ago

“We are so disappointed with our Tesco deliveries. We moved from Ocado to Tesco and hoped that things had picked up since the last time we used them, unfortunately that is not the case. They either fail to send the items we have ordered or they send goods with very short dates. Very often the fruit and vegetables are of really poor quality, going rotten on the day of delivery. Some items are damaged because no thought is given to what should be transported together eg soft loaves with tins resulting in battered bread? My wife has to ring them after every delivery. What a shame, back to Ocado I think?”

Helpful Report

Posted 4 years ago

“Bought a Amazon gift card for my girlfriend from Tesco Trowbridge fit £150 and had problem with get the card redeem, so was told by Tesco Trowbridge I had to ring Amazon, which I did, Amazon checked the card and said there seem to be a problem with that specific gift card as the £150 has not gone anywhere ( to anyone account) and recommend I go back to Tesco ( they sent me an email as proof of the conversation I had with them& and only to be told by tesco they can not do anything. But was very happy in the first place to take my £150 of me. Now I gave list the money and gave got nothing to show for this. Plus the staff at tesco Trowbridge I found rude unhelpful, and girlfriend without her xmas present. Will never shop there again and will make sure everyone know about the bad service”

Helpful Report

Posted 4 years ago

“I visited tesco at haslingden today to update my phone. I was served by Tam who was superb, extremely helpful, courteous and patient. A great asset to Tesco thank you Tam I rate my experience a 5 star”

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Posted 4 years ago

“Visited tesco Clitheroe today and I was met with a good morning complemented by a warm smile by an extremely well presented young lady named Tyne excellent customercare skills even packed my bag reminded me about my club card clearly an asset to tesco”

Helpful Report

Posted 4 years ago

“Kaz Aimes works on the Wine department in the Hednesford store, on 15/12/20 she went out of her way to assist my purchase of malt whisky. This is not the first time Kaz has been of help, she is always willing to help & goes out if her way to ensure the customer is satisfied with their purchase and she deserves to be recognized & rewarded for this.”

Helpful Report

Posted 4 years ago

“Since lockdown we have relied on Tesco deliveries for our weekly shopping. We live in an awkward part of Stroud (awkward for access, that is), and have always been impressed by the drivers who have delivered for us, always cheerful and polite, despite having to lug trays of our shopping down three flights of steps and along a pedestrian street to reach us. As my wife and I have both been sheltering during this time this has been a very valued lifeline.”

Helpful Report

Posted 4 years ago

“Tesco stock control is so poor that an order placed at 23.00hrs shows product available, but when picked a couple of hours later the product is unavailable. Need new computer software.”

Helpful Report

Posted 4 years ago

“For several weeks at weymouth Tesco couldn't get any of the offers without a clubcard so just get broccoli in there and go else where to shop, also Christmas music blasting out so people have to shout louder & risk spreading Corona viruses, same old songs we heard for the last 40+ years”

Helpful Report

Posted 4 years ago

“hello, we are a group of therapy staff working at Weston park hospital in shefffield. we have tried several mince pies over the past few weeks and feel we should share our result with you. Tesco finest all butter mince pies with cognac brandy and port beats all other products we tried. the pastry was so rich and buttery. the filling ample and the taste was delicious. we tried 10 mince pies and your mince pies are the best.”

Helpful Report

Posted 4 years ago

“Store 5854 excellent service. Very pleasant visit will definitely return .”

Helpful Report

Posted 4 years ago

“Fantastic would recommend.”

Helpful Report

Posted 4 years ago

“They saved a Yankee candle set for me that my daughter could not get from her nearest store”

Helpful Report

Posted 4 years ago

“Tesco store in Sandy. There is litter around the car park and along the road into Sandy. The store no longer stock Tesco Organic Whole Milk, Wright’s Cake Mix and many other items I used to buy regularly. I already shop at the Co-op for bread and mince pies. The quality is so much better.”

Helpful Report

Posted 4 years ago

“i got aids”

Tesco Direct 1 star review on 26th November 2020

Helpful Report

Posted 4 years ago

“Store number is 5871 Newport Express store. I went in on Sat 14/11/20 about 2pm and one male staff member was being really disrespectful about another female staff member, he was slating herr to customers. I found this so embarrassing and not the way tesco staff should be behaving this way in front of customer and on the shop floor. I did not know which way to look and was so horrified that that I have not returned to the store because if this member of staff could do this about a colleague what is he saying about Tesco's customers. This behaviour is very disgraceful, very unprofessional not befitting a tesco staff member.”

Helpful Report

Posted 4 years ago

“Just purchased Tesco Leek & Potato soup. It didn’t taste of leek or potato. It was bland and dint taste of anything. Very disappointed and will certainly not buy this product again !”

Helpful Report

Posted 4 years ago

“Just purchased Tesco Leek & Potato soup. It did not taste of leek or potato! It was bland it didn’t taste of anything. Very disappointed, will certainly not buy it again!!”

Helpful Report

Posted 4 years ago

“I used to shop at Tesco alfreton But since they started the new saver scheme found they are price hiking on most products went in for a 200gram Kenco coffee it was £4.00 a jar originally without discount card was charging £7.00 per jar, i was totally disgusted with this and left the store, went to Farm Foods Ripley and got 2 200gram jars Kenco for the price tesco charge for 1 jar, in my eyes they are price hiking to make up for there losses, I will shop at lidle and farm foods in future, they deserve to lose all there customers as i do not want a discount card, they are going down hill fast, M Newton”

Helpful Report

Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews