Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shop in Tesco a lot, generally no problems. But today I bought UNWAXED lemons, and...they are waxed! ( Tesco in Gosport) That’s telling a lie to customers! I don’t mind paying more, but if on the tag is UNWAXED I want UNWAXED lemons! Don’t lie Tesco!”

Helpful Report

Posted 4 years ago

“Appalling, Andover Tescos was full with customers and they kept letting more and more people in, we're suppose to be in Lockdown and Tescos are doing there own thing. Customers were shoulder to shoulder in the isle. There was no social distancing in the many queues, there were no staff organising anything, just standing round chatting in the isles. Every parking space had been taken, which suggests they are full and should not let anymore customers in. I am shocked, appalled and disgusted that Tescos are allowed to whatever they want and not get fined, they need to be shut down, they are disgraceful.”

Helpful Report

Posted 4 years ago

“Christmas delivery dates were opened at 7am yesterday morning. I logged on at 6:30am was put in a queue at 6:45 telling me not to close the page. in at 9:05 am. I have emailed Tesco and asked them to add an automated message saying telling customers where they are in the queue. Apparently it’s being passed on as feedback. Other customers please send same feedback. Maybe it’ll happen!”

Helpful Report

Posted 4 years ago

“The delivery guy was very rude and impolite. Please care more and try to enhance your representatives. I will never shop again from Tesco. I do not suggest anyone to do so.”

Helpful Report

Posted 4 years ago

“Oh what has happened to your system. todays booked delivery for 9- 10am was late again. after spend 3/5 trying to get though to Tescos on the phone and being cut off once, finally got though to them only to be told that as the driver had not turned up for work the delivery had been postponed. when asked why we had not been phoned, as driver had in the past, we were told Tesco did not have valid phone No!!!!!!! In other words their system had lost it. System changes are meant to improve the service I thought or am I too old fashioned!!!!! Pass me the Morrison number mother”

Helpful Report

Posted 4 years ago

“Lorraine at leaminton spa, tesco phone shop. excellect, kind, her knowlege and suggestions were perfect for me. Setting up a phone for my very sick husband.”

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Posted 4 years ago

“Delivery turned up 3.5hours late no communication to let know. When phoned to ask only to be told that they couldn't get to vans I phoned store to ask for a reason only to be told by a chap called Andy every answer don't know don't know all I got if manager can't answer even simple questions why are tesco paying for people who can't do there job”

Helpful Report

Posted 4 years ago

“Kinwarten road Alcester 2773 Fantastic staff always friendly and happy even when their under pressure in current climate morning staff are always helpful and make my shopping trip easy.”

Helpful Report

Posted 4 years ago

“Apparently it is Tesco’s policy that the delivery drivers do not speak to customers when they deliver and confirm that they are delivering to the right customer. Because the delivery driver who dropped my items in front of my door and moved out of sight that I thought he had left did exactly those things. First of all my delivery was more than 3hours late. I was not informed it will be this late. However when it arrived as mentioned I didn’t see the driver I just saw baskets at my door. I acknowledged him but he ignored me and said nothing to me as I unloaded the baskets. He didn’t confirm who I was or that i was the right customer. He did not even apologise for the delay or anything. That was very disrespectful. I have had problems with Tesco and my deliveries too many times. That man is rude and a poor representative for your business. Tesco needs to do better. It is now time to part ways Tesco. It has not been a pleasure. You have treated me and from the other reviews your other customers atrociously and I for one will never shop with you guys again.”

Helpful Report

Posted 4 years ago

“Tesco have just cancelled my delivery on the same day its due, no explanation or offer to reorganise, just cancelled and confirming I haven't been charged, like that's some form of compensation. I ordered days ago, I have covid and I live on my own, I have no food, thanks Tesco, I will never shop with you again. Complete let down and waste of time and energy. Why not offer me a click and collect slot instead, their customer service is none existent and no phone number to call, I am completely appalled.”

Helpful Report

Posted 4 years ago

“My shopping arrived 3and a half hours late my wife was sick and needed fruit and complan badly the service we received is appalling and shows tesco was cramming deliveries to get more money not thinking of the customer at all very stressed and disappointed with tesco will never use again”

Helpful Report

Posted 4 years ago

“Tesco 2514 love the friendly staff. Alway happy to help. Prices good saves going into big shop. Lydia Douglas is a people person. Always happy to help.”

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Posted 4 years ago

“Shout out to the staff at Tescos in the town of Chelmsford. They are all always polite cheerful and friendly to all their customers Thank you”

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Posted 4 years ago

“Had a Tesco delivery tonight,the driver was spot on time and made a big delivery to the second floor in a matter of minutes ,absolutely no fuss,he was well mannered and smartly dressed,he also wore a mask,really pleased. Thank you. Jim Montgomery”

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Posted 4 years ago

“Prices have gone up astronomically since they introduced the pay monthly club card scheme. Can only assume it’s to encourage everyone to pay the monthly fee. Not impressed and shall be shopping elsewhere going forward as I suspect a lot of other people will.”

Helpful Report

Posted 4 years ago

“You are not applying clubcard deal savings from online shopping to the final invoice on delivery. This is the 3rd week it has happened. I call, tesco agree, apply the savings and offer a discount voucher as apology. How many other customers are NOT checking their invoice and losing their discount?”

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Posted 4 years ago

“Just been to my local Tesco Cleckheaton and want to say Thanky to Norma on the till she was absolutely brilliant. She packed all my stuff for me with a smile on her face what a brilliant customer service Thanky very much 👍👍”

Helpful Report

Posted 4 years ago

“I think they raised the quality products. However in the past 2 days with the new regulation I saw staff members and customers not wearing face masks and I felt unsafe. The security wasn’t taking care of it.....very disappointed.”

Helpful Report

Posted 4 years ago

“Half of my delivery schedules, never happened. They only sent an email after time slot to say they cancelled it for dubious reasons. They are extremely unreliable. I will Never use Tesco deliveries again. I'm going to cancel my saver delivery contract with them.”

Helpful Report

Posted 4 years ago

“Straight to till. Cashier lovely!”

Helpful Report

Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews