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Tesco Direct Reviews

3.2 Rating 2,211 Reviews
54 %
of reviewers recommend Tesco Direct
3.2
Based on 2,211 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
They saved a Yankee candle set for me that my daughter could not get from her nearest store
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Posted 5 years ago
Tesco store in Sandy. There is litter around the car park and along the road into Sandy. The store no longer stock Tesco Organic Whole Milk, Wright’s Cake Mix and many other items I used to buy regularly. I already shop at the Co-op for bread and mince pies. The quality is so much better.
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Posted 5 years ago
i got aids
Tesco Direct 1 star review on 26th November 2020
Helpful Report
Posted 5 years ago
Store number is 5871 Newport Express store. I went in on Sat 14/11/20 about 2pm and one male staff member was being really disrespectful about another female staff member, he was slating herr to customers. I found this so embarrassing and not the way tesco staff should be behaving this way in front of customer and on the shop floor. I did not know which way to look and was so horrified that that I have not returned to the store because if this member of staff could do this about a colleague what is he saying about Tesco's customers. This behaviour is very disgraceful, very unprofessional not befitting a tesco staff member.
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Posted 5 years ago
Just purchased Tesco Leek & Potato soup. It didn’t taste of leek or potato. It was bland and dint taste of anything. Very disappointed and will certainly not buy this product again !
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Posted 5 years ago
Just purchased Tesco Leek & Potato soup. It did not taste of leek or potato! It was bland it didn’t taste of anything. Very disappointed, will certainly not buy it again!!
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Posted 5 years ago
I used to shop at Tesco alfreton But since they started the new saver scheme found they are price hiking on most products went in for a 200gram Kenco coffee it was £4.00 a jar originally without discount card was charging £7.00 per jar, i was totally disgusted with this and left the store, went to Farm Foods Ripley and got 2 200gram jars Kenco for the price tesco charge for 1 jar, in my eyes they are price hiking to make up for there losses, I will shop at lidle and farm foods in future, they deserve to lose all there customers as i do not want a discount card, they are going down hill fast, M Newton
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Posted 5 years ago
I shop in Tesco a lot, generally no problems. But today I bought UNWAXED lemons, and...they are waxed! ( Tesco in Gosport) That’s telling a lie to customers! I don’t mind paying more, but if on the tag is UNWAXED I want UNWAXED lemons! Don’t lie Tesco!
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Posted 5 years ago
Appalling, Andover Tescos was full with customers and they kept letting more and more people in, we're suppose to be in Lockdown and Tescos are doing there own thing. Customers were shoulder to shoulder in the isle. There was no social distancing in the many queues, there were no staff organising anything, just standing round chatting in the isles. Every parking space had been taken, which suggests they are full and should not let anymore customers in. I am shocked, appalled and disgusted that Tescos are allowed to whatever they want and not get fined, they need to be shut down, they are disgraceful.
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Posted 5 years ago
Christmas delivery dates were opened at 7am yesterday morning. I logged on at 6:30am was put in a queue at 6:45 telling me not to close the page. in at 9:05 am. I have emailed Tesco and asked them to add an automated message saying telling customers where they are in the queue. Apparently it’s being passed on as feedback. Other customers please send same feedback. Maybe it’ll happen!
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Posted 5 years ago
The delivery guy was very rude and impolite. Please care more and try to enhance your representatives. I will never shop again from Tesco. I do not suggest anyone to do so.
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Posted 5 years ago
Oh what has happened to your system. todays booked delivery for 9- 10am was late again. after spend 3/5 trying to get though to Tescos on the phone and being cut off once, finally got though to them only to be told that as the driver had not turned up for work the delivery had been postponed. when asked why we had not been phoned, as driver had in the past, we were told Tesco did not have valid phone No!!!!!!! In other words their system had lost it. System changes are meant to improve the service I thought or am I too old fashioned!!!!! Pass me the Morrison number mother
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Posted 5 years ago
Lorraine at leaminton spa, tesco phone shop. excellect, kind, her knowlege and suggestions were perfect for me. Setting up a phone for my very sick husband.
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Posted 5 years ago
Delivery turned up 3.5hours late no communication to let know. When phoned to ask only to be told that they couldn't get to vans I phoned store to ask for a reason only to be told by a chap called Andy every answer don't know don't know all I got if manager can't answer even simple questions why are tesco paying for people who can't do there job
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Posted 5 years ago
Kinwarten road Alcester 2773 Fantastic staff always friendly and happy even when their under pressure in current climate morning staff are always helpful and make my shopping trip easy.
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Posted 5 years ago
Apparently it is Tesco’s policy that the delivery drivers do not speak to customers when they deliver and confirm that they are delivering to the right customer. Because the delivery driver who dropped my items in front of my door and moved out of sight that I thought he had left did exactly those things. First of all my delivery was more than 3hours late. I was not informed it will be this late. However when it arrived as mentioned I didn’t see the driver I just saw baskets at my door. I acknowledged him but he ignored me and said nothing to me as I unloaded the baskets. He didn’t confirm who I was or that i was the right customer. He did not even apologise for the delay or anything. That was very disrespectful. I have had problems with Tesco and my deliveries too many times. That man is rude and a poor representative for your business. Tesco needs to do better. It is now time to part ways Tesco. It has not been a pleasure. You have treated me and from the other reviews your other customers atrociously and I for one will never shop with you guys again.
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Posted 5 years ago
Tesco have just cancelled my delivery on the same day its due, no explanation or offer to reorganise, just cancelled and confirming I haven't been charged, like that's some form of compensation. I ordered days ago, I have covid and I live on my own, I have no food, thanks Tesco, I will never shop with you again. Complete let down and waste of time and energy. Why not offer me a click and collect slot instead, their customer service is none existent and no phone number to call, I am completely appalled.
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Posted 5 years ago
My shopping arrived 3and a half hours late my wife was sick and needed fruit and complan badly the service we received is appalling and shows tesco was cramming deliveries to get more money not thinking of the customer at all very stressed and disappointed with tesco will never use again
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Posted 5 years ago
Tesco 2514 love the friendly staff. Alway happy to help. Prices good saves going into big shop. Lydia Douglas is a people person. Always happy to help.
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Posted 5 years ago
Shout out to the staff at Tescos in the town of Chelmsford. They are all always polite cheerful and friendly to all their customers Thank you
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Posted 5 years ago
Tesco Direct is rated 3.2 based on 2,211 reviews