Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Driver called to say he would not deliver to my address but instead demanded that I meet him in a public car park 15 mins uphill away to collect my £160 shopping order. I thought it was a wind up -He argued with me -assumed that I was a holiday maker and therefore did not know the village I lived in and put the phone down on me. finally he did delivered my shopping to my house after talking to his “manager” without a problem as has happened over the past 5 years of deliveries. His excuse was that the roads were too narrow in my village for his van - This is complete rubbish as large vans + small trucks use the roads all the time as it leads to a working harbour Perhaps it is his poor skills in driving and a even poorer attitude that was his problem . I think I will be taking my custom else where.”

Helpful Report

Posted 4 years ago

“I got the impression that deliveries over a certain amount was free Tesco use the word free a lot but nothing is free when you have pay for service plan etc”

Helpful Report

Posted 4 years ago

“When there was a delay with delivery yesterday (28 September 2020) I called the customer services and was told that there is a delay and there was 2 more household before me! About 3 hours later at 9pm called them again and they said that it was delivered! The Tesco website also said that it was delivered! The customer services said that the driver came and no one was there and we have refunded you! I live in a cup-de-sac and I can see who is coming and leaving from my living room! Lying is part and parcel of the TESCO customer services, driver and it seems that the whole ethos of this outfit is to have a parasitic attitude! Take take take! I detest liars and as soon as I heard that, I knew I had to expose the cowboy driver! I made several complaints online at Tesco site. Not only we have nothing now and can't get a slot, also our groceries for the week has not been delivered and left us (disabled) high and dry. I can assure you that I will get them legally. We hold the money and TESCO by far is the most horrible outfit out there. Please stop buying from these parasites. I am from now forever! NO more TESCO GUARANTEED!”

Helpful Report

Posted 4 years ago

“I did the shopping and I forgot about the clubcard and the cashier didn't even remember me, today being Sunday I did the shopping for a week and most of the products were priced like a clubcard. if I put a clubcard I had a discount of around 20 pounds.I am very disappointed!!!!!”

Helpful Report

Posted 4 years ago

“Best Service In Galway! Cheery Driver, prompt service, price matched. No return required, received all products. I'm vegan so mines more complicated and after a few deliveries, they know what to switch to if one flavours out if stock. Big fan!”

Helpful Report

Posted 4 years ago

“I’m only giving one star as it’s not possible to score zero. All Tesco stores I had a displeasure of visiting are very expensive for the quality (or lack of it) of fresh produce they provide. My local Tesco (near Roman Rd Market in Bow) regularly stocks refrigerated food that is either out of date or very near expiry. I have on several occasions failed to check the dates, as you generally trust that the shop will actually stock fresh food. Last Onken yogurt I bought was 5 days past the date on the lid and it absolutely stank when I opened it. I also suspect that fridges are not properly maintained as the yogurt formed a layer of water on the surface resembling sick. It is also too expensive. Quality of fruit and veg is even worse for that matter. Taste the difference grapes really made me taste the difference, just not in a good way. My biggest problem with all Tesco shops nearby (Bow, Lower Clapton Road, Morning Lane) is the fact that they try to sell a lot of food that’s few days away from being unsafe, yet they still charge astronomical prices for it. I suspect that this is the way they try to increase their failing profits, it’s just disgraceful that they try to mislead customers. I never returned the product as it was was a hassle, and I was too disgusted to even try replacing it. If you want a good quality, tasty and fresh produce, definitely go to Lidl or Aldi, as they are polar opposites. My last comparison was Tesco hot smoked salmon, vs the same product at Lidl. Lidl’s salmon was much fresher, tastier and a whole lot cheaper than its Tesco equivalent. It’s hard to describe how awful Tesco salmon was in comparison. The pack was full of water and the smell was dubious to say the least. I’m actually being kind here, as I wouldn’t feed it to a stray dog. Again, it was 3 days before expiry, and was almost double the price of Lidl. When food reaches the point when it’s about to expire, it should be donated to charities, as that is a better way of minimising the food waste. Instead, Tesco holds this food until it’s unsafe, and what can’t be foisted on unsuspecting customers is then thrown away. You can regularly see produce about to expire being reduced 10 or 20 pence, yet nearly unfit for consumption. Absolute disgrace, and I no longer shop at Tesco from today. I have cut up my Tesco club card and I’m moving over to Lidl permanently, even though they have no loyalty scheme. Even though Lidl is located further away from me, it is well worth visiting due to cheaper prices and far superior quality of fresh or refrigerated produce. Lidl’s bakery produce is always amazing, and even if you arrive later in the day, you are greeted by a smell of lovely patisserie. Tesco baked goods are always more expensive and are only fresh for few hours in the morning. If you arrive in the afternoon (after work), you are confronted by saggy dry bread, half empty shelves and stale pastries that are not fit for animal feed, let alone human consumption. Cardboard is the nearest taste comparison. Dreadful and dreary is the only way to describe this shop. I don’t know if Tesco deteriorated over the last 10 years, or we just didn’t notice how much better Lidl is. If tesco continue to operate in a same way going forward, they are definitely on their way out. They are not even enforcing their mask policy properly. Today was my very last shopping trip to Tesco, and that was a result of witnessing a maskless customer heavily coughing in a fruit and veg section, without even attempting to cover her face. She was clearly unwell and she continued to splutter her way around the store. All of this was witnessed by staff and security, who did absolutely nothing. I simply left my basket and walked out. I’m most definitely never coming back, as this place can only take your money, in return for food poisoning and possible COVID-19 infection. Seriously, if you want freshness, taste, reasonable prices and feeling safe, forget this thievery and visit Lidl or Aldi. You’ll be pleasantly surprised and much better off financially. I might return to Tesco one day, but that day will only come if I develop immunity to salmonella, Covid-19 and botulism. I have thrown my club card in the nearest bin.”

Helpful Report

Posted 4 years ago

“Consistently dreadful. Short shelf lives, damaged products, packaging saturated obviously been standing in the rain, contacted customer service, should be renamed don't expect any service as we really don't care. I was also a priority shopper due to shielding. Over 8 weeks of constant issues with my deliveries l had had enough...the stress each week was too much. They have lost this customer who was spending on average £400 a month.”

Helpful Report

Posted 4 years ago

“Tesco Brewery lane Bridgend. I am disappointed, no staff seem to know (or care?) that the welsh law is that facemarks are compulsory for customers, lots of people not wearing masks! And with till staff not wearing masks they are at risk! Will shop elsewhere from now on,”

Helpful Report

Posted 4 years ago

“I would like to thank everyone at tesco for all the perfect deliveries we have had since March, all the goods were quality and nothing out of date, no more worry for two very grateful pensioners! Thankyou again”

Helpful Report

Posted 4 years ago

“I have been a Tesco customer from as far back as I can remember. I live some way from a store, Morrisons, Marks & Spencer and Asda are all nearer yet I still patronise the store with some frequency, especially for fuel. Today I had the displeasure of shopping in a Tesco store, Hoover Building, Western Avenue, Greenford, UB6 8DW. After buying petrol, I popped into the store for biscuits and bananas. At a self service till, the cost was £2.18. I paid with cash, counting out a ten pence piece, five pence piece and one pence piece. I inserted them then added a £10 note. I did this in order to limit the amount of change I received, hoping for a £5 note and three, £1 coins. Instead, the register churned out a £5 note and lots of change. (The incorrect change only registering 16p in coins not 18p. As I was waiting for the change in coins which were taking some time to finish dropping, a worker standing next to me said, "You used a card; that's not your money!" Initially I thought she was joking. When she then physically blocked me from taking my change, standing with her body and waving her hand before it and called a security guard, I soon learnt that she was being deadly serious. She told the security guard that I was taking money which wasn't mine! There were about 4 people using the tills so it wasn't busy. The previous shopper using the till before me had left some time ago. How could that person's money still be coming out of the register after I had scanned and paid for my shopping? She demanded to see my receipt to prove her claim. Now I am fuming. I told her again that I had used cash and that her allegation made no sense. She wouldn't believe that I had used cash despite my loud protestations. The security guard was asking that I not voice my dissent in front of other customers, not realising that the worker and he were the ones making me feel shocked, overwhelmed, distressed, embarrassed. I couldn't contain my emotions and started to cry. I was being accused of theft! I asked the security guard to instead of speaking with me, to ask the worker why she believed that my change was not mine. He said that he would ask her later. She again said that I had used a credit card! The security guard told her to stay out of the heated discussion. I was now in floods of tears. Why was this worker adamant and more willing to believe that I had stolen someone else's money opposed to listening to me stating that I had used cash? I did not believe that the security guard was handling the situation well. I have never been accused of theft before and certainly have never heard of such a thing in a store as a result of someone collecting their own change. I asked to speak with the manager expecting him to resolve the issue by telling his colleague that she had acted improperly. It was further though inflamed when the manager, Steve, told me that it was quite feasible that the money belonged to the previous shopper! I cried further. I was so pent up with insult and anger. I poured my purchases out and asked for a refund. In just over two years, I will be 60 years old. I am not a young looking hoodlum, who wears baggy jeans and a hoodie. I am producing a feature film to be directed by Gil Junger, director of 'Ten Things I Hate About You. Before Vanessa Feltz and Tricia Goddard, I was the first woman in the UK to host an eponymous TV talk show. The Chrystal Rose Show aired on Carlton TV for 103 programmes. I am a professional individual. How dare the store workers accuse me of theft, preferring to believe that I am stealing someone else's money opposed to the money I am picking up, being change from my purchases? As a black person, this to me smacks of racism. Would the same charge have been levied if I were white and middle aged? Since it happened this afternoon, I have been trying to make sense of it all, but it is hard to make sense out of racist nonsense. Tesco also discriminates regarding the cost of car insurance depending on your name. Do view a YouTube video evidencing that. I have verbally complained to Tesco Head Office plus sent an email to the CEO but have not had a response yet. If the option existed, I would give Tesco 0/10!!!”

Helpful Report

Posted 4 years ago

“I had a tesco delivery scheduled at 3:20, a mismatch happened and the driver went home, fair enough. I called at 4 asking for my food, they said that they will deliver it today and will give me a call when, they told me it will be ASAP and my order is priority. So it comes to 7 pm and theres no groceries, so I called up asking where is my groceries? Turns out it will come between 9-10 because the drivers have other orders. 10 pm comes and still no food, an adrupt man on the phone told me to wait until 11. He wouldn't let me speak and I felt as if i was getting told off. 1130 comes and they never came. The next morning I called again and they said that my order is missing. Don't shop at tesco for this nonsense”

Helpful Report

Posted 4 years ago

“tecgos poopy no go food bad didnt have your mum”

Helpful Report

Posted 4 years ago

“I have always found doing a Tesco shop actually in store quite a pleasure anyway but then circumstances changed and we had to have home deliveries instead. So I am delighted to be able to say that I cannot fault this service in any respect - it's punctual, cheerful, careful of your choices and almost always supplies everything you order, and if not they'll put in a thoughtful alternative - often something better for the same price. The increased market share this company now enjoys by virtue of expanding its operations so quickly and unstintingly during Covid is thoroughly deserved. Their prices are good, their range is more than comprehensive and I can honestly say they look after you in every way. This is the way a business should be run and the only improvement I can suggest is that they should become a partnership like John Lewis and give all their staff regular bonus rewards in addition to concessions for their own shopping.”

Helpful Report

Posted 4 years ago

“What an amazing young man that delivered my elderly mothers shopping, shes elderley and recently had a fall. The young man that delivered from the Hemsworth store even unpacked for her, she has nothing but praise for this young man...thankyou so very much.”

Helpful Report

Posted 4 years ago

“since lockdownwe have been having using deliveries originally and now click and collect. Just want to say that the delivery drivers have been really helpful and nice. Now my husband does click and collect at Kinson Bournemouth every Friday or Saturday morning at 8am. He is really impressed with the service and the young man who does the van at that time. He knows my husband now and is really polite and helpful. Well done to him. Thank you.also any problems we have had with any goods on the order the service staff on the phone are really good . we intend to use this service all the time now.”

Helpful Report

Posted 4 years ago

“AVOID TESCO OR RISK BEING LEFT WITH NO FOOD OR MONEY If I could give Tesco a rating of no stars then that would be appropriate. This is the second time Tesco has left me with no food but have taken my money. Shop showed as delivered, so I called (the lady was very lovely) to enquire. She looked into it for me and she was told that the van my order should have been on the driver was off sick and had been put on other vans but would be late. I said that would be no problem as I needed the delivery. At 9:50pm the lady called me back to say that my order hadn't gone out and that a duty manager would call me tomorrow to rearrange my delivery but couldn't guarantee when that would be and there would be no guarantee of a delivery tomorrow. The duty manager is there! Then why aren't they calling their customers! I am now left with no food and a family to feed. Oh but Tesco have my money, so after working all week my family time will be taken away, as well as the embarrassment of having to borrow money and then go and do a food shop. Tesco you are a disgrace and should not be allowed to take people's money and not provide the service/goods. People avoid at all costs. DO NOT USE”

Helpful Report

Posted 4 years ago

“Fabolus service have really been great support during lock down.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish and customer service is non-existent. They are taking advantage of Covid and sending out short shelf life and damaged good. I cannot advise strongly enough to steer clear unless you want to pay to dollar to receive rubbish.”

Tesco Direct 1 star review on 28th August 2020

Helpful Report

Posted 4 years ago

“I have been really, really surprised today at how kind and helpful my Tesco Delivery has been. Andrew Worral rang us from outside our old house (I had forgotten to update the delivery details) and arranged to meet me so I could still collect my shopping from him. Entirely my fault, but he was very kind and helpful. Even helped me load it into my car. I am very grateful.”

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Posted 5 years ago

“totally unhelpful i am registered disabled driver just dumped shopping at my door and went off on another delivery and said he will be back for crates”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews