Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

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Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh what has happened to your system. todays booked delivery for 9- 10am was late again. after spend 3/5 trying to get though to Tescos on the phone and being cut off once, finally got though to them only to be told that as the driver had not turned up for work the delivery had been postponed. when asked why we had not been phoned, as driver had in the past, we were told Tesco did not have valid phone No!!!!!!! In other words their system had lost it. System changes are meant to improve the service I thought or am I too old fashioned!!!!! Pass me the Morrison number mother”

Helpful Report

Posted 5 years ago

“Lorraine at leaminton spa, tesco phone shop. excellect, kind, her knowlege and suggestions were perfect for me. Setting up a phone for my very sick husband.”

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Posted 5 years ago

“Delivery turned up 3.5hours late no communication to let know. When phoned to ask only to be told that they couldn't get to vans I phoned store to ask for a reason only to be told by a chap called Andy every answer don't know don't know all I got if manager can't answer even simple questions why are tesco paying for people who can't do there job”

Helpful Report

Posted 5 years ago

“Kinwarten road Alcester 2773 Fantastic staff always friendly and happy even when their under pressure in current climate morning staff are always helpful and make my shopping trip easy.”

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Posted 5 years ago

“Apparently it is Tesco’s policy that the delivery drivers do not speak to customers when they deliver and confirm that they are delivering to the right customer. Because the delivery driver who dropped my items in front of my door and moved out of sight that I thought he had left did exactly those things. First of all my delivery was more than 3hours late. I was not informed it will be this late. However when it arrived as mentioned I didn’t see the driver I just saw baskets at my door. I acknowledged him but he ignored me and said nothing to me as I unloaded the baskets. He didn’t confirm who I was or that i was the right customer. He did not even apologise for the delay or anything. That was very disrespectful. I have had problems with Tesco and my deliveries too many times. That man is rude and a poor representative for your business. Tesco needs to do better. It is now time to part ways Tesco. It has not been a pleasure. You have treated me and from the other reviews your other customers atrociously and I for one will never shop with you guys again.”

Helpful Report

Posted 5 years ago

“Tesco have just cancelled my delivery on the same day its due, no explanation or offer to reorganise, just cancelled and confirming I haven't been charged, like that's some form of compensation. I ordered days ago, I have covid and I live on my own, I have no food, thanks Tesco, I will never shop with you again. Complete let down and waste of time and energy. Why not offer me a click and collect slot instead, their customer service is none existent and no phone number to call, I am completely appalled.”

Helpful Report

Posted 5 years ago

“My shopping arrived 3and a half hours late my wife was sick and needed fruit and complan badly the service we received is appalling and shows tesco was cramming deliveries to get more money not thinking of the customer at all very stressed and disappointed with tesco will never use again”

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Posted 5 years ago

“Tesco 2514 love the friendly staff. Alway happy to help. Prices good saves going into big shop. Lydia Douglas is a people person. Always happy to help.”

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Posted 5 years ago

“Shout out to the staff at Tescos in the town of Chelmsford. They are all always polite cheerful and friendly to all their customers Thank you”

Helpful Report

Posted 5 years ago

“Had a Tesco delivery tonight,the driver was spot on time and made a big delivery to the second floor in a matter of minutes ,absolutely no fuss,he was well mannered and smartly dressed,he also wore a mask,really pleased. Thank you. Jim Montgomery”

Helpful Report

Posted 5 years ago

“Prices have gone up astronomically since they introduced the pay monthly club card scheme. Can only assume it’s to encourage everyone to pay the monthly fee. Not impressed and shall be shopping elsewhere going forward as I suspect a lot of other people will.”

Helpful Report

Posted 5 years ago

“You are not applying clubcard deal savings from online shopping to the final invoice on delivery. This is the 3rd week it has happened. I call, tesco agree, apply the savings and offer a discount voucher as apology. How many other customers are NOT checking their invoice and losing their discount?”

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Posted 5 years ago

“Just been to my local Tesco Cleckheaton and want to say Thanky to Norma on the till she was absolutely brilliant. She packed all my stuff for me with a smile on her face what a brilliant customer service Thanky very much 👍👍”

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Posted 5 years ago

“I think they raised the quality products. However in the past 2 days with the new regulation I saw staff members and customers not wearing face masks and I felt unsafe. The security wasn’t taking care of it.....very disappointed.”

Helpful Report

Posted 5 years ago

“Half of my delivery schedules, never happened. They only sent an email after time slot to say they cancelled it for dubious reasons. They are extremely unreliable. I will Never use Tesco deliveries again. I'm going to cancel my saver delivery contract with them.”

Helpful Report

Posted 5 years ago

“Straight to till. Cashier lovely!”

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Posted 5 years ago

“The Driver called to say he would not deliver to my address but instead demanded that I meet him in a public car park 15 mins uphill away to collect my £160 shopping order. I thought it was a wind up -He argued with me -assumed that I was a holiday maker and therefore did not know the village I lived in and put the phone down on me. finally he did delivered my shopping to my house after talking to his “manager” without a problem as has happened over the past 5 years of deliveries. His excuse was that the roads were too narrow in my village for his van - This is complete rubbish as large vans + small trucks use the roads all the time as it leads to a working harbour Perhaps it is his poor skills in driving and a even poorer attitude that was his problem . I think I will be taking my custom else where.”

Helpful Report

Posted 5 years ago

“I got the impression that deliveries over a certain amount was free Tesco use the word free a lot but nothing is free when you have pay for service plan etc”

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Posted 5 years ago

“When there was a delay with delivery yesterday (28 September 2020) I called the customer services and was told that there is a delay and there was 2 more household before me! About 3 hours later at 9pm called them again and they said that it was delivered! The Tesco website also said that it was delivered! The customer services said that the driver came and no one was there and we have refunded you! I live in a cup-de-sac and I can see who is coming and leaving from my living room! Lying is part and parcel of the TESCO customer services, driver and it seems that the whole ethos of this outfit is to have a parasitic attitude! Take take take! I detest liars and as soon as I heard that, I knew I had to expose the cowboy driver! I made several complaints online at Tesco site. Not only we have nothing now and can't get a slot, also our groceries for the week has not been delivered and left us (disabled) high and dry. I can assure you that I will get them legally. We hold the money and TESCO by far is the most horrible outfit out there. Please stop buying from these parasites. I am from now forever! NO more TESCO GUARANTEED!”

Helpful Report

Posted 5 years ago

“I did the shopping and I forgot about the clubcard and the cashier didn't even remember me, today being Sunday I did the shopping for a week and most of the products were priced like a clubcard. if I put a clubcard I had a discount of around 20 pounds.I am very disappointed!!!!!”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews