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Tesco Direct Reviews

3.2 Rating 2,185 Reviews
55 %
of reviewers recommend Tesco Direct
3.2
Based on 2,185 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
My server Priya at Tesco Express very helpful, packed my bag and as I am elderly, offered to carry the carton of 12 bottled water to my car.
Helpful Report
Posted 5 years ago
Ordered home delivery last week to apartments in the apartment block, when arrived driver told me it's unsafe for him to enter the block ( both of us was wearing masks) left me with 4 cases in front of the gate and drove away, it took me a while to bring heavy boxes to my apartments, what's the point of that service? Cancelled all my business with that company and will never shop with them again
Tesco Direct 1 star review on 6th August 2020
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Posted 5 years ago
Hi , During the Covid-19 situation and lock down the last 14 weeks plus and my age to get my groceries in they have been very good in getting my order and delivering it to my address, thanks Tesco.
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Posted 5 years ago
Mostly great service from tesco. When i got 1 item once that was delivered that was substituted that i did not want i rang up and they refunded me no problem. Top marks for tesco. Gaz grimsby.
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Posted 5 years ago
Excellent service again from Tesco. The products are always in good condition , packed in separate bags according to type, and delivered on time. There is a good choice of products at a reasonable price. We have always found the delivery drivers to be polite, friendly and helpful and tonight’s hard-working driver, Josh, was no exception. We are very impressed with the service provided and will continue to use Tesco.
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Posted 5 years ago
very good service
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Posted 5 years ago
Waited 3 weeks for my delivery day for the very first time with Tesco home delivery 2 hours before the time slot they have a power cut and can't deliver my food for a few more days and I will get an email when that was no good for me as I won't be in the area so I cancelled the order over the phone 2 Days Later got another email stating a day it will arrive with an extra charge after I've already cancelled the order completely bad business Tesco never again
Helpful Report
Posted 5 years ago
Order not delivered. The man on telephone could not sort it out. Said he would ring me back. Rang back but still not sorted. Said he would ring back later. 3 hours later still no call. I rang again to get someone different. She said the van had broken down and I should have had a message. Could deliver tomorrow only at 10 pm. I said that wasn't convenient but was told it was that slot or nothing. Got an email the following day to say the order was cancelled but they had still taken payment and would refund me between 3 to 5 days. Shocking!!!!!!
Helpful Report
Posted 5 years ago
I ordered a Tefal Wok and picked up some groceries with it. I chose my delivery date and sat back looking forward to this Wok. Groceries were delivered, Wok wasn't. They had run out of stock! I went back online and the Wok was still in stock! I ordered again this time with no groceries. I picked the only available delivery date 2 weeks away!. To my dismay the delivery driver arrives with a Tesco branded Wok instead! No stock. I refused the item and was told it will be refunded automatically. 3 weeks later I noticed it hadn't. I had to make a phone call last night to get it done. No apology. My request for a good will gesture for my unpleasant experience declined. Never again will I use this brand.
Helpful Report
Posted 5 years ago
Been trying for about two years now to get a fresh loaf! Absolutely impossible you would think that a large store like Tesco would be able to provide you with a fresh loaf, not so every delivery I get is the same that’s why I have decided to use Another store near us they have said that they can get fresh bread every day! So that’s good enough for me! Regards Vince.
Helpful Report
Posted 5 years ago
I purchased the own brand Tesco dishwasher tablets. I have to advise that this is a really bad product. Despite washing my tea cups twice over there still was a stain left in them. The tablets also do not clean the dishes properly leaving debris. Please please forward this to your product department for constructive criticism. I switched to Finish Dishwasher tablets and what a massive difference. I would never go back to Tesco brand and would rather pay more. Very disappointed.
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Posted 5 years ago
Beware ordering a meal deal online. One item was missing and consequently the savings you think you are going to get disappear. You do get some discount but nothing like you would have got had the items been available. Crazy thing was that the particular item they said they couldn't deliver was still showing as available Total savings on order as presented should have been £11.58. Actual savings £5.44 and minus the bottle of wine i ordered. Never again Tesco
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Posted 5 years ago
Read an article stating masks were available for £3 went in there earlier they were not selling reusable masks and they were trying to charge £6.50 for a few disposable masks ... What a con
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Posted 5 years ago
Tesco Rose Lane Barnstaple..click and collect...amazing service👍Guys were brilliant👍Nothing was too much trouble highly recommend..will definitely use again👍
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Posted 5 years ago
I always shop at Tesco Banbridge . Its always my go to store . I wanted a plastic bucket and checked where it was made before buying it ..... made in the UK !! Congratulations Tesco for stocking home made products !
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Posted 5 years ago
Good food good range of products very helpful staff very supportive of the emergency services during this crisis
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Posted 5 years ago
I have never had grocery delivered but having been forced to in this present Pandemic...I am now a complete convert, I have tried 3 but have to say Tesco totally outshines the others. The online system is easy to use, you can easily add items up until late the day before, the delivery drivers are efficient, knowledgeable, friendly and on time. They point out what the bags contain, e.g. Store cupboard, chilled, frozen etc...and point out any substitutes if you opted to accept them, also any short date life...with the option to return ! Cannot fault them well done to all the staff involved you need a clap 👏 👏..Many Thanks..Hereford Customer.
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Posted 5 years ago
Not very professional fruits section not packed away must times staff looks like they cant be bothered it's off putting to go in the shop to buy things
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Posted 5 years ago
We used to shop at Sainsburys but since the lockdown we have been shopping on line. Tesco have proved to be one of the better supermarkets in terms of availability of slots, punctuality, availability of produce. Since Sainsburys consider supplying slot availability a few days ahead whereas Tesco supply them 3 weeks ahead, we have changed to tesco, Sainsburys have now lost about £320 per month from us forever
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Posted 5 years ago
Today the driver demanded me to go downstairs to help him carry my shopping. The reason I do online shopping is that I can't bring it upstairs myself. I clearly stated on my order, that I need the shopping to be carried to the second floor. So far the drivers were kindly bringing my shopping upstairs. Today's driver was very unpleasant. He said, he carried tones of staff already and he will have to call his manager. He never did, and brought the shopping up eventually, but the whole experience was humiliating. I don't feel I need to explain my medical issues...
Helpful Report
Posted 5 years ago
Tesco Direct is rated 3.2 based on 2,185 reviews