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Tesco Direct Reviews

3.2 Rating 2,211 Reviews
54 %
of reviewers recommend Tesco Direct
3.2
Based on 2,211 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier

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Tesco Direct 3 star review on 16th April 2025
Clifford
Tesco Direct 1 star review on 11th February 2025
Saba Akhtar
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 2nd May 2024
Arica Shaw
Tesco Direct 1 star review on 26th April 2024
Zulakha Mughal
Tesco Direct 1 star review on 20th December 2022
Ady
29
Anonymous
Anonymous  // 01/01/2019
Tesco Rose Lane Barnstaple..click and collect...amazing service👍Guys were brilliant👍Nothing was too much trouble highly recommend..will definitely use again👍
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Posted 6 years ago
I always shop at Tesco Banbridge . Its always my go to store . I wanted a plastic bucket and checked where it was made before buying it ..... made in the UK !! Congratulations Tesco for stocking home made products !
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Posted 6 years ago
Good food good range of products very helpful staff very supportive of the emergency services during this crisis
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Posted 6 years ago
I have never had grocery delivered but having been forced to in this present Pandemic...I am now a complete convert, I have tried 3 but have to say Tesco totally outshines the others. The online system is easy to use, you can easily add items up until late the day before, the delivery drivers are efficient, knowledgeable, friendly and on time. They point out what the bags contain, e.g. Store cupboard, chilled, frozen etc...and point out any substitutes if you opted to accept them, also any short date life...with the option to return ! Cannot fault them well done to all the staff involved you need a clap 👏 👏..Many Thanks..Hereford Customer.
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Posted 6 years ago
Not very professional fruits section not packed away must times staff looks like they cant be bothered it's off putting to go in the shop to buy things
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Posted 6 years ago
We used to shop at Sainsburys but since the lockdown we have been shopping on line. Tesco have proved to be one of the better supermarkets in terms of availability of slots, punctuality, availability of produce. Since Sainsburys consider supplying slot availability a few days ahead whereas Tesco supply them 3 weeks ahead, we have changed to tesco, Sainsburys have now lost about ÂŁ320 per month from us forever
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Posted 6 years ago
Today the driver demanded me to go downstairs to help him carry my shopping. The reason I do online shopping is that I can't bring it upstairs myself. I clearly stated on my order, that I need the shopping to be carried to the second floor. So far the drivers were kindly bringing my shopping upstairs. Today's driver was very unpleasant. He said, he carried tones of staff already and he will have to call his manager. He never did, and brought the shopping up eventually, but the whole experience was humiliating. I don't feel I need to explain my medical issues...
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Posted 6 years ago
Awful sending people in lockdown short dated goods and less than fresh produce
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Posted 6 years ago
Before lockdown I used another supermarket but couldn’t get click and collect there so tried Tesco. I’ve been very pleased with the quality of items, the process of collection is so well organised I don’t even need to get out of my car and the staff are v pleasant (norham Road Tesco). I’m going to stick with Tesco after lockdown
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Posted 6 years ago
Delivery driver was fantastic, courteous, respectful of distancing and rang ahead.. Pleasure to deal with
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Posted 6 years ago
Cannot fault Tesco, during this pandemic. They have really considered the vulnerable. Have used them all the time we have been isolated, cannot fault one order. We should appreciate the service these staff have offered. They too, have families who they could be contaminating, whilst making sure we are all fed. Congratulations Tesco
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Posted 6 years ago
i am 82 ,just had 3 heart attacks ,and not had one delivery slot since the lockdown ,now its locked my account ,i am registered vulnerable ,reminds me of the titanic ,save the rich and let the poor drown.
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Posted 6 years ago
Bought two chicken masala from Finest range which we found were not enjoyable. They were like the cheapest you could buy and ruined our Friday night curry night. I always thought that surely it had to be ok from Finest range but not true in this case. When I tried to complain I had no joy without taking packaging back. Couldn't as had been binned and covered with the curry sauce.
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Posted 6 years ago
After 3 online orders, we have been very pleasantly pleased at how good the system is, and the delivery guys have all been brilliant. The system of notifying the final delivery time on the day is very useful. And the stock levels are good, and we haven't had any missed or wrong items.
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Posted 6 years ago
Tesco craswell street Portsmouth is amazing my grandad went to do some shopping felt poorly in store and the manager kerry looked after him so well got the paramedics out so see him (who gave him a lift home) and also called him today to see if he was feeling any better. You couldn’t ask for anything more. I was so shook up about him being alone and feeling unwell but to know there was someone doing everything they can to help actually made my cry. There are some really descent people thank you so so much
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Posted 6 years ago
Poor quality produce for click and collect order. The easy peelers were practically rotten and the mango so soft and the skin so wrinkled I took them straight back to the shop. The selection available for replacement was also not the best. It makes me wonder where they've been sourcing their fruit from. I don't know who they employ to pick out this stuff, I can't help but suspect they attempt to palm off the poorer quality and older fresh produce onto those who order online for delivery or click and collect. I'll be going back to Aldi where the fruit is definitely of fresher quality. It's not worth the hassle of ordering online only to find that the fresh produce is substandard.
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Posted 6 years ago
Thank you to Andy at Tesco mobile shop Little down.He was extremely helpful and patient.
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Posted 6 years ago
Just wanted to say a big thankyou to Kathryn from customers services New Milton. Lovely pleasant and helpful service from her. Thankyou Kathryn.
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Posted 6 years ago
Hi I Go to Tesco in Windsor town and a young boy called Lewis is always so helpful on a number of occasions he has been the only member of staff working while others giggle in the corner sometimes making me feel uncomfortable o have voiced this before. So thank you kindly young Lewis for all your help and kindness
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Posted 6 years ago
Looked after us throughout covid crisis. Slots every week and always deliver. Cant praise enough.
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Posted 6 years ago
Tesco Direct is rated 3.2 based on 2,211 reviews