Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,184 Reviews

55 %

of reviewers recommend Tesco Direct

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Metrics

3.2

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I understand that things are tough on the current situation but on Thursday 19th March, you cancelled my chair bound 91 year old mother's online order 2 hours before it was due. The driver surprisingly turned up & when I told him I was shocked to see him because we'd had a txt cancelling the order, he said he couldn't let us have the order & drove off! I called your customer services & told it would then be delivered later that day. It never came! I called again later that evening to be told I would get a call to arrange delivery on Friday 20th March. I heard nothing! Great how you're publicising the fact that you are looking after the old & vulnerable by letting them visit your shop for a hour each morning but what about elderly who can't get to your shop? I explained to the people I spoke to on customer services that Mum is 91! Maybe you can look into this!”

Helpful Report

Posted 5 years ago

“Delivery driver refused to deliver we had to come all the way downstairs and get our shopping from him in the street we live in a small block of flats which has 3 floors There is in total 12 flats in the block we are on the second floor there is a 20 foot long corridor to get to our front door he could have left shopping at end of it but he saiid tesco were no longer allowed in blocks to deliver he was rude unhelpful and had messaged twice to change the delivery time which should have been am he came pm 3 hours after our allotted time god knows how an older sicker person would cope with this obnoxious rude man. He rushed us to pack our shopping in the street so bread was smashed wrapping ripped he offered no help. Just kept repeating tesco say we are not allowed in.”

Helpful Report

Posted 5 years ago

“Appalling service from a rotten company that just wants to exploit the current situation as much as possible”

Helpful Report

Posted 5 years ago

“As a long standing customer I shop weekly on click and collect. So with the current climate in mind I booked my slot a week ago with a small online order with the intention of amending the order before 12 noon on the day of collection, as I always do, however without previous notification Tesco have decided today to change this policy and I am now left with less than a third of my order awaiting collection. Customer service were also useless that was once I finally got though after being continously cut off. I can only image what awaits when I do actually collect later today!”

Helpful Report

Posted 5 years ago

“Incredibly rude member of staff in Tesco's in borehamwood manning the self service tills on Sunday, he accused me of stealing a 45p bottle of water and took it upon himself to start rifling through my bags even though the receipt was in the bag,when the receipt did eventually come out the machine no apology or anything”

Helpful Report

Posted 5 years ago

“4/5:(good) I'll buy it again.”

Helpful Report

Posted 5 years ago

“Online order - After waiting 7 days for my groceries (earliest slot I could get) Less than a quarter of my order delivered all staple grocery items out of stock, potatoes, carrots, peas, beans, beef and fresh chicken peas, Milk substitution to oat milk which I never buy, Cabbage came so small and old leaves turning black (not what I would pick up if I was able to go out to shop) And nearly every item was a substitution so disappointed, my order was £140 but delivered was £50 and this included dog biscuits £12 and Mother’s Day chocolates £8 so the remaining £30 was groceries which is supposed to last 3 weeks. the next earliest delivery spot being three weeks away. So much for supporting the elderly in shielded isolation, will look elsewhere for support at these uncertain times.”

Helpful Report

Posted 5 years ago

“Very helpful staff”

Helpful Report

Posted 5 years ago

“Cant buy nout due to corona”

Helpful Report

Posted 5 years ago

“Foreign object in sliced Red Onions packed for Tesco in Ireland chick in eggs Purchased via Tesco from happy Eggs Tesco response NONE”

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Posted 5 years ago

“me and my friend Josh Gordon Galbraith really enjoyed our romantic trip to this amazing supermarket. I got choco buttons and he got jelly babies!!! Highly recommend this business, good boys!”

Helpful Report

Posted 5 years ago

“In Tesco Cafe in Dunfermline, I ordered a roll with bacon and sausage. I took it back because I thought they had missed out most of my sausage, but surprisingly, I was told the sausage on the roll which was literally the size of my little finger was the correct amount of sausage. The roll cost £3.75 and the sausage alone cost £1.00. I got a refund and won’t be getting anything else at the cafe from now on. POOR SHOW TESCO.”

Helpful Report

Posted 5 years ago

“cheep and good quolaty items”

Helpful Report

Posted 5 years ago

“A man reportedly conning people for money saying he has a child in car and needs petrol to get home . He done my mother in law for £5 today ! Now Tesco know about this man and yet , say there is nothing they can do , even thou there was a murder in car park , they still don’t have security and the means to stop prowlers ! Tesco’s is a shamble for the way they spoke to my mother in law and the lack of concern they showed regarding this matter”

Helpful Report

Posted 5 years ago

“The delivery person was excellent but I think that Tesco should have a better way to inform customers if it is unable to deliver anything because it is not in stock. Very disappointing.”

Helpful Report

Posted 5 years ago

“Horrible experience from Tesco Online shopping. Yesterday my boyfriend decided to order our grocery online from Tesco (after me insisting to shop in Asda, God knows for which reasons, we’ll find out soon). So I agreed on #Tesco. We spent our two precious hours of a day-off going through all the products available, taking into consideration our dietary restrictions. The next morning we were supposed to get our shopping but instead we received a call from the driver saying that he couldn’t find the way to get to our flat’s door since of one of the four different accesses is partially closed due to works going on since two weeks. So my boyfriend decided that he would kindly help the man by suggesting him the other possible ways how to get to the place but, instead, the driver decided to not to listen to him, complained and drove away keeping the shopping and left the place! Isn’t that funny? Hahahaha (ironically one week ago we did an order which was delivered without any problem). After calling the customer care centre and agreeing on postponing the delivery we received a message one hour later where they said they wont do the delivery at all!!!!! So my boyfriend, being very kind in nature, wrote a message to the customer service to proof the that the delivery was possible by recording them a video on “how to get here”! I was literally laughing on the laziness of the driver and on how unprofessional people can work for Tesco, one of the leading grocery store in the UK. All they have created was delays and frustrations. It was very disappointment to count on their customer service which didn’t do anything to resolve the matter and rather kept using this excuse: “I am really sorry BUT as this is something outwith our control, WE WON’T BE LOOKING TO GIVE ANY FORM OF GESTURE.” Their best apology was to delete our membership, including all the emails and the natural refund for the useless payment made, with only one difference, half of our list was missing on their refund list and that was also with different products which we didn’t even order! Amazing customer service (sarcasm of course).”

Helpful Report

Posted 5 years ago

“To Tesco Marketing: FEEDBACK ON EMAIL MARKETING THAT TESCO DON'T WANT TO ADDRESS, PLEASE NOTE: The bulk of these so called offers are bad for everyone’s health as they are larded with sugar, corn syrup and fats. Please stop trying to sell these terrible products to me and take this on board on how you sell in and on your physical and virtual stores. I have never seen so much of this bad selling since I came back to Scotland. No wonder so many people here have ill health due to bad eating habits.”

Helpful Report

Posted 5 years ago

“Bought some frozen vegetables from Tesco The Growers Harvest. Beware Onions are in the bag. This is not an ingredient on the pack. For people who have an Allergy this could cause problems.”

Helpful Report

Posted 5 years ago

“Sent to a friend”

Helpful Report

Posted 5 years ago

“I would just like to thank the team at Tesco Express in codnor. Your customer service skills are fantastic nothing is too much trouble. I'm always greeted with a friendly smile. The store is always well stocked and well presented. And a special mention to store manager Matt. Iv never seen him not pitching in. Hes always re filling shelves. And tidying the store.”

Helpful Report

Posted 5 years ago

Tesco Direct is rated 3.2 based on 2,184 reviews