“Have used home delivery for over ten years but now find it impossible to get a delivery slot. Our delivery plan has been cancelled and we have been left high and dry. My wife and I both have health conditions and are not able to go shopping ourselves. Fortunately our local farm shop is able to deliver on a weekly basis. So much for loyalty with Tesco’s. After 40 plus years of shopping with Tesco’s we will definitely be taking our business elsewhere in future.”
“I have shopped on line for my aunt, she lives in London and I live in Wales, she is not computer savvy, have been doing this for years as she is unable to leave the house, in now actually bed bound, but their delivery system is a disgrace, never mind what time of day or night I try to get her a slot there is never one available, like other get the message I'm in a queue but never get a slot as when the page refreshes they are all booked, i have tried virtually every hour of the day and night, literally sitting at my PC for hours at a time, their slogan of EVERY LITTLE HELPS should be dropped”
“Thank you Tesco Workers. We felt like we’d won the lottery when our delivery of groceries arrived! Yes there were lots of substitutes but that’s to be expected and they were carefully chosen. We used them all. With a parent with dementia this is even more appreciated. Your team are putting themselves on the line so we can stay safe and we won’t forget it. You are indeed key workers and deserve much praise. Well done and a huge THANKS x”
“I am absolutely disgusted with my online shop, after waiting over 2.5 weeks I hardly got anything I ordered & to think I can go to my local express & pick up stuff that I never received tonight in my long awaited shop which I did, I feel this is terrible service, I won’t rush to order from you again when this pandemic is over.”
“We are over 70, one of us is an extremely vulnerable adult and we live off grid in an isolated country area. We experienced our first ever online delivery today and it was superb. The driver was on time and he was especially professional, friendly and helpful. Although we did not get a few of the goods ordered and there were some substitutions, all in all it was a very positive experience. Thank you.”
“I fully understand the current situation .... however yesterday we had finally got a delivery slot, but somehow our card got flagged up with bank as unusual activity, so we contacted Tesco by phone and gave a new card which was fine, BUT this information was not passed to the delivery driver who then didn’t deliver. This morning we were told to collect it from store, we have 2 vulnerable people in our household so not happy at all, they wouldn’t even move to any day of their choice .... I wouldn’t order from Tesco again”
“I understand supermarkets are under great stress due to the current coronavirus crisis. However I am 8 and a half months pregnant and live with my mother who I care for as she has several severe health conditions.
We are unable to leave the house and for 2 nights in a row I have stayed up to try and get a delivery slot, as click and collect isn’t ideal.
I was on the app completing my shop from about 23.00, only to be put into a queue at 23.55 and when I was finally let back in all delivery spots were full.
Both me and my mother have been long time customers but am extremely angry at the service on the app and will look to shop elsewhere in the future.”
“Went to tescos today and one of their staff was very abusive and started swearing at my autistic child after telling me to leave him outside and me telling them I can't as his autistic I have put a complaint in but the staff refused to give me their names and as we were leaving they stuck their middle finger up at us I'm very disgusted with their staff”
“Tesco Bradley stoke. I have great problems walking/standing no help. Told to back to see security about 100 yards away. The guy had already been told about my problem. But just shrugged. Phoned call centre, after long wait had pointless conversation. Obviously will try to find a more understanding place to shop”
“I was one of the lucky people to get an online shop from Tesco. I haven’t been well so self isolating. I asked for shopping to be in bags which it was and even came 10 mins early. Mark, the delivery driver was very courteous and said if there was a problem to contact customer services-thank you Mark. Only issue was that the milk I’d ordered had leaked a bit but don’t think that was Mark’s fault and nit a big problem, just grateful I could get an order delivered. Thank you Mark and Tesco 😊”
“I would like to say a big thank you to my local Tesco, the Tesco Metro, Broad Street Staple Hill. The staff have been brilliant during these unprecedented times. They are doing all they can to ensure the customers safety, with a strict one in one out entry, the use of one entrance to go in, and the other to leave, markers to ensure the 2 metres distance is observed. The staff have been polite and helpful, I have also been able to buy nearly all that I need even toilet roll, absolutely fantastic. What has been disappointing is other customers attitude such as disregarding the entering by one door and leaving by the other. Keep up the good work Staple Hill Metro you are amazing”
“I was very foolish to buy 2 of your finest lasagna absolutely rubbish, no taste of anything.
You should go abd buy a Sainsbury's taste the difference product and try and vetter it.
What you are selling is utter rubbish no taste or something that you would want to get again.”
“Despite being a regular on line customer for a considerable time as well as not being able to shop in store due to my disability what has Tesco done to help me?....Absolutely nothing...cannot get a slot at all...Disgraceful
You do deserve my custom”
“My daughter and her two children 10 and 3 went to tesco shopping for me and herself she had two steaks in her trolly and the manager started shopping at her saying she was selfish saying l know what you are up too her dad has heart problems and l take morpheme everyday and glaucoma so l cant drive She us still very upset he didn't need to shout she wont go in this store again l will go un there when lm well we dare not let her dad go in there to tell him l am discussed with him the other manager give her a bunch of flowers and said he would sort it but probably nothing would come Of it lm not sure if l can put his name down l will find out and name him the rest if the staff in there are brilliant and have known my daughter and children for years We are a very disappointed family”
“On 16th March I managed to get a click and collect slot for 3rd April. Although this was nearly 3 weeks later I picked my items ready. Went on tonight to add a couple more items to find Tesco had deleted my slot and no more available at all. Appalling service.”
“The site is complete rubbish. Joined the site a while ago ,can't get any slots, want to cancel my delivery service and get a refund (within 14 days) but no option to do this. So much for being in the vulnerable group.”
“What are Tesco’s doing for the elderly and vulnerable regarding home delivery? NOTHING!
Unlike Sainsbuy’s who are actually trying to help these people. Tesco has or is doing absolutely nothing to aid this people, who, I\I might add have been in self isolation since 13th March. This is shameful and shocking in many ways.
Come on Tesco, step up, show HOW good you are, though you will be way behind in helping the community.
These customers are at this present time the countries main concern. Look at Sainsbury’s plan, please, use, learn and best get your skates on.
I shake my head in utter disgust on the way that Tesco has handled this unfortunate thing.
Hopefully when this has calmed down, PEOPLE will remember who helped who!
Even the local corner shops are doing a better job than you!
As the saying goes ‘Every little helps’ obviously not for Tesco!”
