Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and fabulous customer service in Tesco Bermondsey by Mahuya Thanks, we will come back again to see you Merry Christmas”

Helpful Report

Posted 4 years ago

“Tried to leave review on trustpilot but they keep removing them. Tesco sort your lives out. Service terrible food quality terrible if and when you have stock availability. Meals taste disgusting yet you pay a fortune for tasteless rubbish. And finally all slots gone for 5 weeks over Xmas leaving vulnerable people like myself who doesn't drive no choice but to go shopping on my mobility scooter. Well done Tesco. Why trustpilot keeps removing anything I write is beyond me. They are covering up bad reviews because they don't like the truth. I will not be using trustpilot again.”

Helpful Report

Posted 4 years ago

“Tesco offer a disgraceful service, the app deleted my phone, CEOs office no help. will boycott Tesco now, permanently.”

Helpful Report

Posted 4 years ago

“Rude and unprofessional customer service in the Old Trafford store.”

Helpful Report

Posted 4 years ago

“I’ve ordered on line 3times now, and eveytime I’ve ordered things quite a few things never arrived. They don’t let you know it’s just not arrived, surely that’s what stock taking and computerised stock levels are about? Why can’t online shopping just not update? If it’s on there you order it, you don’t keep checking everything’s in my basket. I was COVID positive so self isolating, so I was left without meat for dinners + other things not arrived (meat free oxo, Swiss cheese no suet, my friend got some same day!). That’s the last time I order on line I’m off to Sainsbury’s. Mine was click n collect so can’t rate in the boxes below!!!”

Helpful Report

Posted 4 years ago

“Face masks are now mandatory. Not in Tesco Brooklands ! Several young person's walk past Security guards without facecovering and carry on shopping without challenge. Risky store !!!”

Helpful Report

Posted 4 years ago

“Very cheap price every thing you need”

Helpful Report

Posted 4 years ago

“Please respect the mandatory legal requirements for masks to be worn in your stores”

Helpful Report

Posted 4 years ago

“Tesco sent me two slow cooked lamb leg joints as the lamb shanks were unavailable. Don't bother buying these. There was a tiny piece of lamb and a couple of carrots in the sauce. The lamb is so small the cooking times given on the box are way too much and my tiny little lamb was cooked solid. Dreadful new product.”

Tesco Direct 1 star review on 24th November 2021

Helpful Report

Posted 4 years ago

“Terrible service”

Helpful Report

Posted 4 years ago

“Just been shopping online at tesco and alot of the items have had their reviews removed, does anybody no why this is. By the way great xmas advert, alot of us will be able to shop more safely as it appears the anti vaxers are all boycotting you”

Helpful Report

Posted 4 years ago

“Disgusting Christmas advert promoting discrimination. Vile company. Will never shop there again.”

Helpful Report

Posted 4 years ago

“Never do my weekly shop here again, £1000 a month loss to you tesco goodbye 👋”

Helpful Report

Posted 4 years ago

“Full stars for Tesco Southend for their excellent helpful and efficient delivery service and great in store service. Lots of choice. Hardly any queues. Very kind and polite staff.”

Helpful Report

Posted 4 years ago

“Promoting political propaganda and segregation/ discrimination. Your Christmas ad is vile and now I'll take my custom elsewhere. Shame on you. #boycott”

Helpful Report

Posted 4 years ago

“Disgusting company.”

Tesco Direct 1 star review on 16th November 2021

Helpful Report

Posted 4 years ago

“Tesco went wrong”

Helpful Report

Posted 4 years ago

“Your Christmas advert is promoting medical discrimination. Disgusting won’t shop with you ever again.”

Helpful Report

Posted 4 years ago

“Agenda pushing morons I will never shop with you again...”

Helpful Report

Posted 4 years ago

“The customer service staff member Annie, was extremely helpful as I was trying to download the Tesco app, and having trouble as I was trying to activate this and Annie went out of her way to rectify the matter and didn't give up. This gave me the confidence to carry on using the app. I would like to thank her for all her help”

Helpful Report

Posted 4 years ago

Tesco Direct is rated 3.2 based on 2,200 reviews