Tesco Direct Reviews

Name: Tesco Direct
Rating: 3.24

3.2 Rating 2,185 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,185 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Tesco Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tesco Direct 3 star review on 16th April 2025

Clifford

Tesco Direct 1 star review on 11th February 2025

Saba Akhtar

Tesco Direct 1 star review on 2nd May 2024

Arica Shaw

Tesco Direct 1 star review on 26th April 2024

Zulakha Mughal

Tesco Direct 1 star review on 20th December 2022

Ady

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tesco went wrong”

Helpful Report

Posted 3 years ago

“Your Christmas advert is promoting medical discrimination. Disgusting won’t shop with you ever again.”

Helpful Report

Posted 3 years ago

“Agenda pushing morons I will never shop with you again...”

Helpful Report

Posted 3 years ago

“The customer service staff member Annie, was extremely helpful as I was trying to download the Tesco app, and having trouble as I was trying to activate this and Annie went out of her way to rectify the matter and didn't give up. This gave me the confidence to carry on using the app. I would like to thank her for all her help”

Helpful Report

Posted 3 years ago

“Very easy to shop in their stores. I enjoy the wide aisles and everything is well sign posted.”

Helpful Report

Posted 3 years ago

“Tesco quedgeley ladies toilet are disgusting! I do not use this word lightly ! They have wet toilet roll on the ceiling and the smell in there is enough to make you heave! The toilet roll holders are broken and toilet rolls are all over the floor! I know they cannot use bleach ! For whatever reason I do not know but it is beyond me !! The smell from the sinks are bad the door handles have not been wiped it it a Covid haven”

Helpful Report

Posted 3 years ago

“I shop at Tesco on a regular basis and have a club card but the Christmas advert this year is putting me off using the store again as I feel it is very misleading and not in keeping with the society in which we currently live so other shops are readily available!”

Helpful Report

Posted 3 years ago

“Easy to use”

Helpful Report

Posted 3 years ago

“Lorraine on customer service /lotto etc so friendly & helpful every time I go in Tesco she cheers me up , as a customer you have no idea how special that is . she’s a credit to big Tesco Marton Blackpool”

Helpful Report

Posted 3 years ago

“Navigating through this website is worse than 3g, So slow! So I eventually tally upy shipping to £24. 84 hence £5 for delivery - so I thought! Only to be told for 'baskets' under £40, that would cost me an additional £4! So nearly a tenna for a £20 shop? Not thankyou. I'll be taking other reviewers advice and trying Asda instead. Disgusting charges Tesco. What a waste of an hour!”

Helpful Report

Posted 3 years ago

“Complete waste of time out of date food nearly all my order missing refused delivery Asda is far superior”

Helpful Report

Posted 3 years ago

“I was in tesco West Bromwich to check my scratch card. Got a win of £10. She give £5. I know she was stealing my £5. This happened to day before 01pm. Shouldn't happened to anyone. Check the cctv.”

Helpful Report

Posted 3 years ago

“Staff at tesco long eaton today were amazing, helpful, and lovely, 10 stars wouldn't be enough”

Helpful Report

Posted 3 years ago

“I'm giving 5 stars to two employees in Tesco's Ebbwvale South Wales. These young men work with cages stock to shelves/warehouse to store and are in different areas allways seem to be working hard when I go shopping, they also are happy to help with products and go check if something is available if not on shelf ( due in on delivery or out of stock ) they are two of the nicest fellas ever and all I know is names are Steve and Antony. I also really like a lady on self service tills called carol she's older but is also friendly and helpful . Tesco ebbwvale I have to say has many people I think are amazing even the security man Keith is a diamond. That's why I shop there.”

Helpful Report

Posted 3 years ago

“I go shopping with a pack back on my back and use it to put all my frozen items in, I did my shopping ans used the self service tills as usual i had a bottle of beer in my back pack so they've said I've stole it, I hadn't I don't steel it really up set me, that they accused me of stealing, anyway that was that so I went in afew weeks later so I thought are leave my bag with a tesco employee I then went to do my shopping I've got to the self service check out and my bags gone so I said Where's my bag he said, ho it was dangerous where it was, although we had agreed I could leave it there and it was out the way and safe but other staff had taken it and rooted through it, there was 3 bottles in it from a 4 pack of bottled corona to which they accused me of stealing again I said where I purchased them, they found out they was brought else where, no apology or anything near, it's discusting how they've treated me, they can follow me, watch me till the cows come home, it's the fact they've accused me of stealing, it's really up set me. No apology or anything once they realised I hadn't stole from there. They was horrible, we're watching you I got, discusting, horrible, it's really destroyed my head how they treated me. I don't pinch, they had a BAD ATTITUDE, NO APOLOGY, IT'S REALLY UPSET ME”

Helpful Report

Posted 3 years ago

“Bold st hale cheshire.750pm Driver deliberately parked So no one could pass whilst he delivered.cars stopped both sides Q 10 minites plus he did not care his response was oh i am sorry.when asked why he didnt park more appropiately as he eventually and easily di to leave...oh i apologise with a smug smile he fid not give any concern.to anyone else. I wont b using this service but no one cares”

Helpful Report

Posted 3 years ago

“I found my online shop to be a thoroughly enjoyable experience. It was one of my first times using the Internet to shop. And Tesco direct is the way forward for me and my families requirements.”

Helpful Report

Posted 3 years ago

“Tesco Direct are very reliable. .............................”

Helpful Report

Posted 3 years ago

“Good standard ,but need more actual staff at the tills. Vwry friendly and helpful staff. Great overall.”

Helpful Report

Posted 3 years ago

“Disgraceful company who can't fulfill online orders despite taking money, showing stock,arranging a date and time of collection,then when the customer turns up in good faith as I did today after a 10 mile round trip,turn round and tell me they can't fulfill or honour the order because they have no stock!!!! I'd also queued ages with panic buying petrol idiots who blocked all access points to the store! What a shamble Tesco have become. I just hope I get my money back. Checked the order status online on Tesco's website and it says it's collected lol. Shambles. Do not order anything online from these cowboys.”

Helpful Report

Posted 3 years ago

Tesco Direct is rated 3.2 based on 2,185 reviews