Dreadful! I ordered a PS4 console + "free games" for £289 using their "Click and Collect" feature. Initially everything was fine, I got a confirmation email and then a dispatch email advising me I could collect at 3pm the next day. At 3pm the next day I received a text telling me the order was delayed a day - a bit annoying but not a huge deal. The day after I didn't hear anything from Tesco so checked the online tracking which said it was still with their courier who hadn't done anything with it in days. Tesco Directs online contact form doesn't work: https://www.tescohelp.com/tesco/forms/direct_form.html It's using some old SSL stuff with severe security vulnerabilities. Any modern browser will block it and not let you access the site. I advised Tesco Direct of this on Facebook (i'm not calling them and sitting on hold for an hour) and they just sent me the same link back "does this one work"? No it's the same link. Anyway their team on Facebook were quite helpful at first and offered me a £15 "goodwill gesture" and then later on sent me a message saying they'd contacted the courier and the PS4 would absolutely guaranteed to be in store, ready to pick up by 3pm the next day (Saturday). The weekend came and went, their tracking still hadn't changed and my local store hadn't received it. I sent another message, received an apology and advised that they'd contact the courier and get back to me.. Now.. Customer service didn't get back to me however I did get an email from Tesco Direct advising me that my return and refund had been processed "as requested". Well I hadn't requested to return anything - I'd never received anything - I'd requested that I get what I'd pay for. To make things worse they hadn't even refunded what I paid, out of £289 they refunded just £171. First they'd deducted the £15 so-called "goodwill gesture", then they deducted a further £103 for "promotional discounts". Great promotion there Tesco! Thanks for that! A few of us had clubbed together to get this for my bros birthday - which has been and gone now and we can't really afford to go buy another one. No birthday present, I'm out £100 and Tesco don't seem interested in getting back to me now. Avoid.