I odered a washing machine from Tesco direct, after three weeks of no communication I called to see where th order was as it was then passed the delievery date. When I called the customer service advice had told me that the machine was no longer in stock and that they would not be getting it back in stock. Knowing this information Tesco held my money for three weeks without any communication and if I had phoned them who knows when I would have been told. I have since been told three different days that yhe money would be returned to my account from three different customer service agents, yet I am still waiting on this being returned. Has to be the worst customer service I have ever recieved and how they can justify taking money out of someones bank account without having a garuntee the product is in stoke is beyond incompetent