I ordered an Electric Stove Heater from Tesco Direct. It arrived within the timescale quoted and was delivered on Good Friday (Bank Holiday) To my disappointment, it was faulted. I called to arrange to have it collected, I was offered Easter Monday as the first available date, which I accepted. No one turned up!!! Called Tesco the next day who said they do not have deliveries or collections on Bank Holiday even though I DID get delivery on Good Friday. Arranged to collect on Tuesday 29th with instructions to collect from the Porch as no one would be home. Said they couldn't gain access and calling card was left. NOT TRUE. Arranged again following day, same again. Still waiting to have this picked up. Frustrating. NEVER ORDER FROM TESCO AGAIN.!!!!! Will not refund in advance either.