I ordered a click and collect item to be delivered to my local Tesco Express. I was meant to receive a text and an email to tell me that the order was ready for collection. I received neither. I called in to the store at 4.10pm to say that I hadn't received an email or text but could they check if the item had arrived. After a few minutes the pleasant member of staff confirmed that the item had arrived in store earlier in the day. Why wasn't I informed as promised. Poor poor service by Tesco Direct. If I hadn't taken a chance and gone in there I would still be waiting because its 6.00pm now and still no text or email to tell me its in store.