went to order a sofa & armchair to keep on hold till I got back from holiday but I needed to update my card details. as soon as I did this the order went through & the money taken. I cancelled straight away & received an email saying the order had been cancelled & no money would be taken or showing on my bank statement. on viewing my bank statement I noticed that money had been taken (or held) pending transaction. when I phoned to find out what was going on I was told it would be up to 5 days before the money was refunded. will not use direct ever again, worse thing ever was getting rid of the home stores.