I had online delivery at midday. However, as we was rushing out that day for a family birthday celebration. We quickly put the shopping away and ran out the door. When we returned home at 6.30pm we realised tesco had not delivered our baby milk. We needed it that evening as we only had enough for one feed. We rang local stores to try and find it, as it was comfort milk and only selected stores sell it, but nowhere had it in stock. After contacting customer services to explain the situation, they arranged for a driver to deliver it from a store despite the store being closed to the public, as it was a sunday and the store closed at 5pm. So tesco had the baby milk delivered to us at 8.45pm in time for our babies next feed. Excellent service