I had an awful experience with tescos mobile i was messed about so much I went to the durrington tescos branch phone shop on the 14th of November and the guy there ordered a Samsung galaxy s7 in for me as they didn't have the colour I wanted in stock . I asked him when will it be here he responded tomorrow guaranteed tomorrow by 3pm i was chuffed so I went home came back the following day the 15th and guess what there was no phone there, I went to the click'n'collect no phone I went to the phone store they hadn't received it either I asked the guy working there where is my phone he couldn't tell me and was in fact useless I was more annoyed the fact the first guy who ordered the phone in had given me false information it's not very good customer's skills he tells me to go home and wait for an email which I was not told by the first guy. So I do so I recieved an email the following day the 16th so I go in collect my phone from click'n'ollect all good so far. Go to the phone store department for them to put my old number on my new sim so the woman working there Sophie took the number off the box of my new phone and took down my current number put into the computer and said it would take 24hrs. So I waited till 130 the following day (17th 24hrs later) phone not swapped over so I call tescos customers care tell them the situation and my detail and got told that Sophie in durrington tescos store had taken my the phone number down wrong off the box I just think staff should take more care when doing this then there's no incorrect information filled in so any the guy asks me to read the number off the box to him so I did he repeated it back to me I then read it to him a second time so there wouldn't be any incorrect information passed over he then read it back to blame again it was correct I was then told I would have to wait another 24hr by this point I was just so annoying and disappointed with the lack of skills of the staff the guy said he could deducted so much of my next issued bill for the inconvenience then to recieved an email 2mins after finishing that call " please can you call tescos customers care there's been some incorrect information" I thought it was a joke so anyway I called them back again and spoke to Ahamer who was in fact very helpfull and the only member of staff the took the correct information he told me that the previous guy had taken my number down wrong( I didn't think it was possible as he even read it back to apparently he'd taken down a 2 instead of an 8) so I gave him the number again he read it back dreading I was then going to have to wait another 24hrs i was told then again for the inconvenience my sims would be swapped over with the next couple of hours which in fact were within the hour so a phone I should of had working on Tuesday I actually in fact had working Thursday and I'm really not happy with the service I was give prior to this amends and demand some sort of compensation as my bill was not deducted and for stuff to take more care when taking details