To start I don't even rate Tesco direct one star but you have to to move down the page. I will try to make this review as short as I can under the circumstances. I purchased two settees in June through Tesco direct with the sofa collection. After only six weeks we noticed diamond shapes appearing on the seat section and also large creases from the back. We were about to go on holidays so we left it until we returned. We thought the leather might settle how wrong we were. I rang the sofa collection they sent an inspector after three weeks he said he didn't think they'd do anything as he'd seen it many times before where leather is down to vinyl! First shock I thought I'd bought a leather suite obviously not! Four weeks later still not heard so rang was first told they hadn't received report then they had. Then the rather silly woman on the phone told me it was wear and tare after a couple of weeks ,! Then I was sitting on it wrong I have to plump up the pillows before anyone sits down apart from being absurd problem there are no pillows it is one piece sewn in centre. Then I contacted Tesco direct spoke to quite a few people total waste of time they even kept getting my surname wrong on emails calling me Mrs Hayward!! Then just to add to our problems last Friday noticed stitches opening in three separate areas. Emailed photos to Tesco direct. They then sent me an email last night saying they or the sofa collection didn't accept my claim so in other words tough! Today i rang yet again spoke to a gentleman called Chris in their resolution dept he was very helpful the first person to be honest I had any sense out off. He contacted the sofa collection again and Tesco management guess what they both don't want to know! I have tried to go through the retail ombudsman on line only to be told because Tesco refuses to deal with them there's nothing they can do! So obviously Tesco are above the law!. My next step now is lawyers and the small claims court. I am going to go on every review site I can find to warn people of these two dreadful companies who take your money sell you shoddy goods then don't want anything more to do with you. I'm disgusted with Tesco I have decided I will never use Tesco again. We buy all our food fuel and even house and contents ins with tesco. I feel very let down that they can treat loyal customer's like this. Please if your considering buying a suite from the sofa collection don't they're product is rubbish and as far as Tesco direct is concerned what can I say. Appalling disgraceful money grabbers! For such a large company they should be ashamed of the way they treat their customers!