My local shop is Tesco Metro in Bishopsgate London E1. Over the past year the store has been systematically downgraded with more and more products disappearing and those remaining, being only the most basic options. what was once a really good range of cheeses has become fundamental, olive oil is down to some basic generic options with all other oils removed, Java Sumatra coffee discontinued, coffee filters discontinued, gluten free products down to a few basics, I could go on for 3 pages about all the products that have been discontinued because they are not popular enough. I have spoken to the staff, written endless emails and receive the kind of packaged institutional rhetoric in reply 'they are sorry to hear of my dissatisfaction blah, blah blah' and of course not action is taken. Clearly Tesco has a false understanding of the demographics of the area, as they wish to stock only cheap options with little interest in quality, range of variety. As I now have to visit the Waitrose at the Barbican as my only other local option for getting everything that Tesco has discounted, I will probably move all of my shopping to them so as not to go shopping twice. Tesco's complete disregard for customer's opinions and their belief that only price and profit counts when running a business, has lost them a customer of 15 years.